StoneLaurel Consulting is hiring: User Experience Design Analyst ...
StoneLaurel Consulting - Charlotte, NC, United States, 28245
Work at StoneLaurel Consulting
Overview
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Overview
Job Description
Technical writing skills are REQUIRED. Write for user needs.
What you'll be doing:
- Collaborate with product designers, product managers, researchers, and developers to create user-centric copy, including navigation, empty and error states, and other UX elements in the end-to-end digital experience
- Write and optimize microcopy, instructional text, and other UX elements to facilitate intuitive user interactions
- Help develop and execute content strategy for our custom-facing portals, ensuring alignment with user needs and business goals
- Support content style guide and best practices for consistent messaging and tone across all [business-to-business consumer] digital touch points
- Participate in user research and leverage data-driven insights, including analytics and customer feedback, to enhance content effectiveness and user engagement
- Collaborate with other departments to ensure regulatory compliance and industry standards for content
- Adapt efficiently to changing project timelines and/or requirements, demonstrating a proactive approach to content
- Develop and document content and information architecture, ensuring smooth user flows
What we're looking for:
- Bachelor’s degree in English, Communications, Journalism, or related field
- 3-5 years of relevant writing experience for digital audiences
- Experience in technical writing, UX writing, microcopy, content strategy, information architecture, and structure for complex applications
- Strong portfolio showcasing intuitive UX writing samples
- Understanding of Web Accessibility Content Guidelines (WCAG) and writing accessible content
- Proficient written and verbal communication skills
- Strong time-management skills with the ability to manage multiple projects and stakeholders
- Familiarity with Figma, Microsoft 365, Jira / Confluence, and other design tools
Preferred skills:
- Basic understanding of HTML / CSS is a plus
- Experience in health insurance, healthcare, insurance, or financial services is a plus
While our engagements have taken us around the globe, working with some of the largest Fortune 500 companies, our focus has always been on being the best, not the biggest.
We believe that trust matters and relationships are the foundation of good business. We put people first with flexible methodologies, client focus, and forward-thinking. Our seasoned team applies deep industry knowledge to create practical solutions.