OVME
OVME is hiring: Studio Manager in Nashville
OVME - Nashville, TN, United States, 37247
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Overview
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Overview
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Description
We are seeking a Studio Manager to oversee the operations and administration of our Studio. As a Studio Manager, you will be responsible for managing daily activities, ensuring exceptional customer service, and maintaining a smooth workflow within the location. Your strong leadership, organizational, and interpersonal skills will contribute to the overall success and growth of the business.
Department: Studio Team
Location: Nashville, TN
Key Responsibilities
- Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients.
- Supervise and guide the Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, fostering a positive and collaborative work environment.
- Monitor and analyze key performance indicators (KPIs) to evaluate performance, identify areas for improvement, and implement strategies.
- Prepare regular reports on activities, financial performance, and operational metrics for management review.
- Implement operational policies, procedures, and standards to ensure consistent high-quality service.
- Coordinate and optimize appointment scheduling to maximize productivity while maintaining excellent patient care.
- Monitor and maintain inventory levels of supplies, equipment, and products, ensuring their availability and proper storage.
- Collaborate with the clinical team for seamless coordination between clinical and administrative aspects.
- Conduct staff meetings to facilitate communication, address concerns, and provide training and development.
- Manage client inquiries, feedback, and complaints, ensuring timely resolution and high customer service standards.
- Oversee marketing and promotional strategies to attract and retain clients.
- Ensure compliance with health, safety, privacy, and licensing regulations.
Skills, Knowledge, & Expertise
- 3+ years management experience.
- Exceptional communication skills.
- Ability to thrive in a fast-paced, client-service environment.
- Social media management experience.
- Ability to work independently and with a team, including remote employees.
- Strong sense of ownership and urgency.
- Attention to detail.
- Self-starter with a passion for learning.
- Excellent organizational skills and multitasking ability.
- Experience with Medical CRM/Zenoti is a plus.
- Bachelor’s degree or equivalent industry experience preferred.
Benefits
- 15 Days Paid Time Off
- 10 Paid Holidays
- Medical, Dental, Vision insurance (Employee/Employer split varies)
- Short and Long Term Disability, AD&D, Life Insurance (company-paid)
- 401k with Employee Contribution and upcoming Employer Match in 2024
- Employee Assistance Program (EAP)
- LifeConcierge services
- Employee Service Allowance
- 50% Retail Discount, Friends & Family Discount
- Team Member Referral Bonus
Additional Information
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Design, Art/Creative, IT
Industry: Personal Care Product Manufacturing
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