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Writes and/or edits technical documentation such as technical specifications, procedure manuals, user manuals, programming manuals, and related technical publications to communicate clearly and effectively technical specifications and instructions to a wide range of audiences as the sole technical writer on the program. Acquires subject knowledge and data by working closely with product developers and observing performance of production methods.

Responsibilities

1. Create comprehensive technical documentation for a wide audience, including product management and software developers
2. Collaborate with the product team to define technical requirements
3. Adhere to documentation plans and schedules
4. Create and maintain operational procedures and manuals
5. Achieve and maintain a strong product knowledge
6. Analyze existing documentation for consistency in tone and style
7. Manage updates and revisions to existing documentation
8. Resolve any reported/ticketed documentation issues
9. Identify new documentation needs or opportunities
10. Conduct technical, style, and format peer and in-process reviews of materials

Qualifications

1. 4 years of applicable experience required
2. Minimum 2 years’ experience writing software documentation
3. Experience working closely with engineering and product management teams as part of the development process
4. Experience in project and process management of a documentation set
5. Experience in content management systems and/or help tools
6. Ability and initiative to learn new tools and technologies as required
7. Excellent written and verbal communication skills in English
8. Strong attention to detail, with a keen eye for improving the work of others
9. Able to write in explanatory and procedural styles for multiple audiences
10. US Citizenship required