TalentBurst
Technical Writer Job at TalentBurst in Lehi
TalentBurst - Lehi, UT, United States, 84043
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Overview
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Overview
Job Title: Technical Writer
Work Location: Lehi, UT 84043
Duration: 1+ month
Work Schedule: Full Time – Monday-Friday, 40 hours per week
Onsite
Pay Rate: $31.26/Hour on W2
Job Description:
The PEAK team is seeking a Technical Writer to join our team. This role involves collaborating with experts to develop articles, guides, and comprehensive documentation for Pure’s products and services. You will report to the Performance, Education, and Knowledge (PEAK) team within the global Customer Experience (CX) organization.
Key Responsibilities:
Education:
Bachelor’s degree or equivalent in writing, content creation, or communication.
Experience:
Preferred Qualifications:
Note:
Candidates will be shortlisted for a Writing Test prior to interviews. AI use (like ChatGPT) is prohibited.
Role Importance:
These contractors will play a crucial role in supporting our Knowledge Architect and the broader team by assisting with the cleanup and maturation of content within the DITA framework, managing the influx of content requests to ensure timely and accurate documentation, performing content audits and updates, and supporting ongoing post-conversion activities to maintain and improve the quality of our documentation. #J-18808-Ljbffr
Work Location: Lehi, UT 84043
Duration: 1+ month
Work Schedule: Full Time – Monday-Friday, 40 hours per week
Onsite
Pay Rate: $31.26/Hour on W2
Job Description:
The PEAK team is seeking a Technical Writer to join our team. This role involves collaborating with experts to develop articles, guides, and comprehensive documentation for Pure’s products and services. You will report to the Performance, Education, and Knowledge (PEAK) team within the global Customer Experience (CX) organization.
Key Responsibilities:
- Gather technical information from experts and simplify complex details.
- Develop and maintain guides, specifications, best practices, support content, and more.
- Ensure technical accuracy and usability of content through research and labs.
- Establish and maintain templates, style guides, and standards.
- Review and edit content for grammar, style, and formatting.
- Provide support using WYSIWYG editors, XML Authoring (DITA), and ServiceNow.
- Manage multiple projects and collaborate effectively with the team.
- Create structured content and manage version control within a DITA ecosystem.
- Troubleshoot and resolve DITA-related technical issues.
- Train colleagues on DITA best practices and tools.
- Collaborate with Learning & Development to align documentation with training.
Education:
Bachelor’s degree or equivalent in writing, content creation, or communication.
Experience:
- 1+ years of technical writing experience.
- Exceptional writing, editing, and verbal communication skills.
- Experience with document formatting tools like WYSIWYG, HTML, and DITA.
- Proficiency with DITA environments and XML authoring tools.
- Strong project management and time management skills.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- Experience with Confluence/Jira, Google Suite, and Smartsheet.
- Experience with ServiceNow, Heretto CCMS, and Zoomin CDP.
- Background in networking/data storage.
- Experience with Knowledge-Centered Services (KCS).
Note:
Candidates will be shortlisted for a Writing Test prior to interviews. AI use (like ChatGPT) is prohibited.
Role Importance:
These contractors will play a crucial role in supporting our Knowledge Architect and the broader team by assisting with the cleanup and maturation of content within the DITA framework, managing the influx of content requests to ensure timely and accurate documentation, performing content audits and updates, and supporting ongoing post-conversion activities to maintain and improve the quality of our documentation. #J-18808-Ljbffr