Henry Ford Health System
Physician Communication Consultant | Detroit, MI | Onsite
Henry Ford Health System - Detroit, Michigan, United States, 48228
Work at Henry Ford Health System
Overview
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Overview
POSITION WILL BE ONSITE AND WILL REQUIRE TRAVEL ACROSS SE MICHIGAN TO VISIT VARIOUS CLINICS.
DESCRIPTION:
Reporting to the Director of Physician Communication and Peer Support, the Physician Communication Consultant is responsible for supporting the physician shadowing, coaching, facilitation and design of initiatives that are deemed necessary as a result of physician shadowing. The job responsibilities of the Physician Communication Consultant will fully support enhancing physician communication with patients, families and staff across Henry Ford Health System, physician shadowing and coaching, and enhancing the Physician Communication Curriculum.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Leadership and Administration:
Facilitates the Physician Shadowing Process, including, identifying physician communication best practices during a patient interaction, developing
comprehensive individual Physician Shadow Reports, providing individual physician shadow debrief feedback, assisting with the design and co-facilitation of department Physician Shadow Debrief Meetings
Fully participates in the design, development, facilitation, coordination, review and assessment of interventions tailored to specific departments and individual physicians as a result of physician shadowing.
Provides individual coaching for physicians to assist them in improving their communication skills with patients, families and staff, using a certified coaching process.
Creates developmental plans for individual physicians.
Participates in best practice research associated with physician communication.
Designs/redesigns system-wide and department specific learning events that align with the core physician communication curriculum and content.
Designs and implements evaluation methodologies; analyses data, interprets individual and department-specific patient satisfaction data
Promotes the integration of patient satisfaction, leadership behaviors, and physician wellness and engagement elements in program development activities.
Represents Physician Communication and Peer Support programs through presentations and active participation in appropriate professional associations.
Participates in committees related to physician communication.
Helps develop and facilitate collaborative educational partners.
Sustainment:
Performs “spot check” physician shadows and coaches physicians post shadowing as needed.
Pulls and interprets individual and department-specific patient satisfaction data.
Supports compliance with accreditation requirements.
Responds to information requests.
Formulates plans; meets deadlines.
Planning:
Develops and implements initiatives that support strategic direction for Physician Communication and Peer Support (PCPS) programming to align and integrate PCPS initiatives and content within the System.
Identifies educational programming to improve the educational enterprise and enhance the learning environment/climate.
Customer Focus:
Establishes and maintains effective collaborative relationships with administrators/faculty/staff, residents/fellows and colleagues.
Incorporates perspectives and concerns of all stakeholders relative to the educational enterprise and learning environment in planning.
Personal Interaction:
Regular contact with senior staff, trainees, corporate departments (e.g. Care Experience) GME staff, and other employees. Provides frequent presentations and training programs for physicians and physician leaders.
EDUCATION/EXPERIENCE REQUIRED:
Bachelor's Degree in education, psychology or other related field required. Master's Degree highly preferred.
Five (5) years of experience in an educational or training and development setting required.
Five (5) years of experience in executive coaching required.
Demonstrated expertise in the areas of innovative instructional/program design, program facilitation, communications, wellness, cultural diversity, and evaluation preferred.
Experience in healthcare or wellness preferred.
Additional Information
Organization: Corporate Services
Department: Care Experience
Shift: Day Job
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.
DESCRIPTION:
Reporting to the Director of Physician Communication and Peer Support, the Physician Communication Consultant is responsible for supporting the physician shadowing, coaching, facilitation and design of initiatives that are deemed necessary as a result of physician shadowing. The job responsibilities of the Physician Communication Consultant will fully support enhancing physician communication with patients, families and staff across Henry Ford Health System, physician shadowing and coaching, and enhancing the Physician Communication Curriculum.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Leadership and Administration:
Facilitates the Physician Shadowing Process, including, identifying physician communication best practices during a patient interaction, developing
comprehensive individual Physician Shadow Reports, providing individual physician shadow debrief feedback, assisting with the design and co-facilitation of department Physician Shadow Debrief Meetings
Fully participates in the design, development, facilitation, coordination, review and assessment of interventions tailored to specific departments and individual physicians as a result of physician shadowing.
Provides individual coaching for physicians to assist them in improving their communication skills with patients, families and staff, using a certified coaching process.
Creates developmental plans for individual physicians.
Participates in best practice research associated with physician communication.
Designs/redesigns system-wide and department specific learning events that align with the core physician communication curriculum and content.
Designs and implements evaluation methodologies; analyses data, interprets individual and department-specific patient satisfaction data
Promotes the integration of patient satisfaction, leadership behaviors, and physician wellness and engagement elements in program development activities.
Represents Physician Communication and Peer Support programs through presentations and active participation in appropriate professional associations.
Participates in committees related to physician communication.
Helps develop and facilitate collaborative educational partners.
Sustainment:
Performs “spot check” physician shadows and coaches physicians post shadowing as needed.
Pulls and interprets individual and department-specific patient satisfaction data.
Supports compliance with accreditation requirements.
Responds to information requests.
Formulates plans; meets deadlines.
Planning:
Develops and implements initiatives that support strategic direction for Physician Communication and Peer Support (PCPS) programming to align and integrate PCPS initiatives and content within the System.
Identifies educational programming to improve the educational enterprise and enhance the learning environment/climate.
Customer Focus:
Establishes and maintains effective collaborative relationships with administrators/faculty/staff, residents/fellows and colleagues.
Incorporates perspectives and concerns of all stakeholders relative to the educational enterprise and learning environment in planning.
Personal Interaction:
Regular contact with senior staff, trainees, corporate departments (e.g. Care Experience) GME staff, and other employees. Provides frequent presentations and training programs for physicians and physician leaders.
EDUCATION/EXPERIENCE REQUIRED:
Bachelor's Degree in education, psychology or other related field required. Master's Degree highly preferred.
Five (5) years of experience in an educational or training and development setting required.
Five (5) years of experience in executive coaching required.
Demonstrated expertise in the areas of innovative instructional/program design, program facilitation, communications, wellness, cultural diversity, and evaluation preferred.
Experience in healthcare or wellness preferred.
Additional Information
Organization: Corporate Services
Department: Care Experience
Shift: Day Job
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.