Gaming Community Manager
United Service Organizations (USO) - Arlington, Virginia, United States, 22201![United Service Organizations (USO)](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at United Service Organizations (USO)
Overview
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Overview
With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job - it's a calling, and we believe in doing what you love and loving what you do.
Don't take our word for it. The external "Great Place To Work" survey found that:
The USO is a Certified Great Place to Work 2023-2024
93% feel good about the ways we contribute to the community.
93% are proud to tell others they work here.
88% feel their work has special meaning: this is not "just a job."
89% feel that when you join the company, you are made to feel welcome.
91% feel people here are treated fairly regardless of their race.
87% feel people here are treated fairly regardless of their gender.
The Gaming Community Manager is responsible for development and execution of community engagement and growth strategies. This position has oversight responsibilities of volunteers supporting gaming programs and services.
Principal Duties and Responsibilities (*Essential Duties)
Build and execute community strategies to drive growth and retention through a variety of deliverables such as Game Ambassadors, social media & content, and active programs.
Develop and execute key community initiatives including community events, contests and promotions, and activation partnerships.
Organize and manage all virtual community hubs utilized by USO Gaming such as Discord, Twitch, and Twitter.
Manage content calendars and milestones providing consistent communication to cross-functional and regional teams.
Develop a content strategy to drive storytelling with internal and external stakeholders creating compelling product communications such as blogs, community updates and collaborative content with Marketing & Communications.
On-board, train, and coordinate USO Gaming Volunteers to support community engagements
Research and develop new opportunities and strategies to engage with our core audience.
Analyze and report on content and program performance data focused on continuous improvement, optimization, and innovation of gaming initiatives.
Ensure proper execution of corporate partnership levels through all managed online platforms and provide stewardship report upon completion of all events to the Director of Global Gaming Operations
Support gaming within Non-Aligned Regions and USO Afloat as assigned.
Other duties as assigned.
Job Specifications
High School diploma required. Bachelor's Degree or commensurate experience preferred.
3 - 5 years' experience focused on online-based events; nonprofit, project management and gaming experience.
Experience developing and managing online gaming tournaments, social media and online communities.
Developed organizational, business and communications skills,
Relevant experience supporting online and in-person program and services delivery to a diverse group of individuals.
Ability to achieve desired results while working collaboratively in a team environment.
Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, gaming community, general public and military audience at a variety of levels with integrity and professionalism.
Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
Proficiency with gaming computers, software and programs utilized to support online events.
Must be a strong advocate of the USO's mission.
Details
This position is a remote position.
USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
Resume and cover letter are required for full consideration.
Background check - education, criminal and driving required.
The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
If that's not enough to convince you, here are some
direct quotes from employees:
The organization truly cares about the people who work here.
I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.
#theUSO
Apply today. Join the mission. Join Team USO.