WCTractor
Service Writer Job at WCTractor in Bryan
WCTractor - Bryan, TX, United States, 77808
Work at WCTractor
Overview
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Overview
Job Details
Level
Experienced
Job Location
Bryan - Bryan, TX
Position Type
Full Time
Education Level
High School
Travel Percentage
Negligible
Job Shift
Day
Job Category
Customer Service
Service Writer Job Description
Overview
WCTractor is a respected, family-owned equipment dealership with multiple locations across Texas. When you join WCTractor, you're joining a team rooted in values, integrity, and a commitment to delivering exceptional service. As part of our Bryan location, you'll work alongside a team that values professionalism, problem-solving, and building long-term customer relationships.
We are currently looking for a Service Writer to join our team, as our current Service Writer prepares to retire at the end of July. This is a great opportunity to step into a key role that supports both our customers and technicians-and helps keep the service department running smoothly.
What You'll Do
As a Service Writer, you'll serve as the critical link between our service department and our customers. You'll be responsible for delivering a top-tier customer experience while coordinating service jobs and ensuring communication flows clearly between all parties.
Key Responsibilities:
Service Writer Qualifications
What We're Looking For
Why WCTractor?
We offer a competitive salary structure and a comprehensive benefits package, including medical, dental, vision, prescription, supplemental and life insurance, 401k, paid time off, and more. At WCTractor, you're not just a number-you're part of a team that supports each other, grows together, and takes pride in the work we do.
About Us
Founded in 1939, Washington County Tractor (WCTractor) has grown from a single-location Ford tractor dealership in Brenham, Texas to a multi-location equipment provider serving communities across the state. Locally owned and operated, our mission is to be the best in the eyes of our customers, employees, community, and industry-while reflecting honesty, integrity, and Christian values in all we do.
Level
Experienced
Job Location
Bryan - Bryan, TX
Position Type
Full Time
Education Level
High School
Travel Percentage
Negligible
Job Shift
Day
Job Category
Customer Service
Service Writer Job Description
Overview
WCTractor is a respected, family-owned equipment dealership with multiple locations across Texas. When you join WCTractor, you're joining a team rooted in values, integrity, and a commitment to delivering exceptional service. As part of our Bryan location, you'll work alongside a team that values professionalism, problem-solving, and building long-term customer relationships.
We are currently looking for a Service Writer to join our team, as our current Service Writer prepares to retire at the end of July. This is a great opportunity to step into a key role that supports both our customers and technicians-and helps keep the service department running smoothly.
What You'll Do
As a Service Writer, you'll serve as the critical link between our service department and our customers. You'll be responsible for delivering a top-tier customer experience while coordinating service jobs and ensuring communication flows clearly between all parties.
Key Responsibilities:
- Build and maintain strong customer relationships by providing exceptional service and timely communication
- Communicate with customers to understand service needs and relay accurate information to technicians
- Create cost estimates by logging required parts, labor, and service time
- Schedule service jobs efficiently, matching the right technician to each job
- Clearly explain repair details, costs, warranties, and timelines to customers
- Check warranty coverage and verify insurance when applicable
- Maintain accurate records for customers and equipment, including service history and upcoming maintenance
- Monitor work progress and keep customers informed with status updates and scheduling of future service needs
Service Writer Qualifications
What We're Looking For
- Strong customer service and communication skills
- Attention to detail and ability to manage multiple tasks
- Mechanical knowledge or familiarity with agricultural/construction equipment is a plus
- Previous service writing, parts, or dealership experience preferred
- Ability to work well under pressure in a fast-paced environment
Why WCTractor?
We offer a competitive salary structure and a comprehensive benefits package, including medical, dental, vision, prescription, supplemental and life insurance, 401k, paid time off, and more. At WCTractor, you're not just a number-you're part of a team that supports each other, grows together, and takes pride in the work we do.
About Us
Founded in 1939, Washington County Tractor (WCTractor) has grown from a single-location Ford tractor dealership in Brenham, Texas to a multi-location equipment provider serving communities across the state. Locally owned and operated, our mission is to be the best in the eyes of our customers, employees, community, and industry-while reflecting honesty, integrity, and Christian values in all we do.