Executive Host - Casino Marketing (MGM National Harbor)
MGM Resorts - National Harbor, Maryland, United States,![MGM Resorts](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at MGM Resorts
Overview
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Overview
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As an Executive Host, you will be responsible for setting the stage for an excellent guest experience by providing exemplary duties. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their time with us.
THE DAY-TO-DAY:
* Evaluate and monitor customers' casino activities to offer tailored incentives.* Authorize comps and allowances like rooms, meals, event tickets, and more, within set limits.* Foster the growth of the property's customer base through active engagement and interaction.* Welcome customers from specific regions at check-in and check-out, ensuring a personalized and satisfying experience.* Extend marker authorization limits to eligible customers, if permitted.* Represent the company at special events, enhancing marketing efforts and customer relations.* Uphold strict confidentiality of customer information, adhering to privacy policies.* Address and resolve customer disputes, aiming for a resolution that pleases both the customer and the company.* Stay compliant with local laws and regulations, including Title 31, and participate in all required compliance training.
THE IDEAL CANDIDATE:
* Must be at least 21 years old.* At least one year of experience casino marketing, VIP services or table games.* Possession of a bachelor's degree, or alternatively, four years of experience in casino marketing or hospitality.* Should have an established portfolio of guests.* Proven leadership abilities, capable of guiding teams and managing projects.* Flexibility to adapt to various situations and challenges that come with an international setting.* A strong focus on providing exceptional service to create a memorable experience for guests.
THE PERKS & BENEFITS:
* Wellness incentive programs to help you stay healthy physically and mentally.* Health & Income Protection benefits (for eligible employees).* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.* Free meals in our employee dining room* Free parking on and off shift* Healthcare, financial, and time off benefits* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today!