Get new jobs for this search by email

Zurich North America is looking for a Content Management SME to work in our North America headquarters in Schaumburg, IL to support and advise on the development of applications by understanding the requirements of customers and recommending application performance improvements to ensure alignment with business requirements.

Key Accountabilities
• Work with IT Leadership and stakeholders in the identification of improvement opportunities and prioritizing based on stakeholder needs and strategic direction.
• Drives the execution of a number of initiatives that deliver IT Service Excellence and support the IT strategic direction.
• Build and maintain close working relationships with business partners and ensure alignment to group standards and policies.
• Sets strong precedent for innovation and demonstration of personal expertise in developing methods/techniques/solutions.
• Understand customers’ processes and products and how they fit within the goals of the function or business unit.
• Engage with the solution architect in the reviews and validation of the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements; validate suppliers estimates.
• Estimate Rough Order of Magnitude for the level of effort/cost of new application functionality.
• Perform quality review checks on project deliverables.
• Support and review the documentation of functional specifications.
• Make recommendations for application performance improvements.
• Act as liaison between the Business and IT, as assigned.
• Support the Portfolio Manager in building the Business Case, including cost/benefit analysis, risk assessment, project scope, and development of a high-level plan.
• Support the implementation activities, troubleshooting system environmental issues and providing training as required.
• Perform impact analysis of application changes across various components, holding an end-to-end view of the system.
• Specify/recommend Integration and Parallel testing criteria.

Job Qualifications

Required:
• Bachelors Degree in Business Administration or Information Technology or Marketing in the area
AND
• 7 or more years of software product management or product development experience.
• 5 or more years of experience in software development defining desktop and web-based applications.
• Experience with Microsoft Office, Microsoft Project, and Visio.
OR
High School Diploma or equivalent and 9 years of experience in software product management or product development area.
OR
Zurich Certified Insurance Apprentice, including Associate Degree and 7 or more years' experience in the product management or product development area.

Preferred:
• Practical experience managing, implementing projects, and operational support for Content Management (FileNet desired) systems.
• Practical experience managing, implementing projects, and operational support for Content Intake solutions utilizing OCR & AI capabilities for Content Management systems.
• Practical experience managing, implementing projects, and operational support for Content Creation (Adobe Experience Manager / Forms or Oracle Documaker desired) systems.
• Practical experience utilizing Microsoft and Java languages along with .NET and Java frameworks in delivering IT projects.
• Practical experience utilizing Agile / Scrum methodology to lead/deliver IT projects.
• Practical experience utilizing JIRA or similar tooling.
• P&C – Commercial Insurance, Claims, or Underwriting system experience desired.
• Strong verbal and written communication skills.
• Vendor management experience.

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. The proposed salary range for this position is 113,100.00-185,100.00, with short-term incentive bonus eligibility set at 20%.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Location(s): AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-LH1 #LI-DIRECTOR