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Service Representative (Teller)

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients. Our employees are key to delivering excellence in personalized customer service. With over 3,100 employees across Puerto Rico, the Virgin Islands, and Florida, we are proud of our team's dedication to surpassing client expectations.

Do you have a passion for helping customers, building relationships, and delivering exceptional, personalized service? If yes, FirstBank is the right place for you.

A Brief Overview

The Service Representative is responsible for attending to and processing customers' daily banking transactions, including:

1. Identifying customer needs for bank products and services and referring accordingly.
2. Providing service following satisfaction standards.
3. Ensuring compliance with regulatory requirements and operational procedures.
4. Meeting the scorecard metrics for banking products.

What You’ll Need to Succeed

• Processing monetary transactions such as check cashing, money orders, deposits, withdrawals, cash advances, and payments for loans, cars, and mortgages.
• Performing debit/credit entries via bank teller system or manually during contingency situations.
• Applying security measures, identifying, and reporting irregularities and suspicious transactions as per BSA and other requirements.
• Maintaining cash balances and referring transactions requiring authorization.
• Contributing to branch growth by applying the Sales Culture and OSS Program, achieving goals, and following administrative procedures.
• Complying with applicable laws and regulations, including BSA, Truth in Lending, and others.
• Identifying customer needs and referring products/services accordingly.
• Performing end-of-day balancing and closing procedures.
• Handling administrative duties such as preparing transaction documents, cash counting, and filing.
• Completing required forms like FINCEN 104 and CTR for cash transactions.
• Participating in sales activities and supporting the sales team.
• Supporting the branch with administrative tasks and participating in special projects.
• Supporting PEBO reviews and implementing recommendations.

Competencies:

• Fully bilingual preferred
• Problem Solving
• Communication and interpersonal skills
• Initiative and creativity
• Engagement and effort
• Reading comprehension
• Teamwork
• Analytical thinking
• Customer Service
• Sales orientation
• Quality focus
• Accounting skills

Qualifications:

• Minimum of six (6) months experience in sales or customer service.
• Twenty-four (24) credits toward an Associate’s, Bachelor’s, or technical banking course.
• Basic math skills.
• Experience with cash registers preferred.
• Excellent communication and written skills.
• Fully bilingual preferred.
• Computer literacy in MS Office, Internet, and banking tools.
• Availability to work holidays, weekends, and flexible schedules; willing to transfer within the area.
• Organized, detail-oriented, able to multitask, and perform accurately under pressure.

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