Retail Ready to Wear Sales Support Associate, Scottsdale Fashion ...
Macy’s - Fountain Hills, Arizona, United States, 85268Work at Macy’s
Overview
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Overview
Fully-Funded education benefits - may include 100% of tuition, books, and fees Colleague Resource Groups (CRGs) and give-back/volunteer opportunities What you will do Customer Service:Make the customer the number one priority. Greet and assist customers, recommend items, assist customers with locating product and upsell
Leverage apparel productknowledge to increase sales by educating and assisting the customer in the fitting room. Demonstrate full understanding of store products, services, loyalty programs
Be proficient in Macy’s point of sale systems and company devices to wrap up sales in a warm celebratory fashion
Make product recommendations and offer customer options using knowledge of trend and key items to help customers find what they need
Achieve goals on a daily/weekly basis
Sales Support: Maintain and recover the selling floor, ensuring all sizes, colors and styles are represented
Respond to customer requests for additional merchandise or other assistance, including sharing how to use the Macy’s App to shop and compare
Maintain selling floor presentation following company merchandise directives
Ensure fitting roomsare customer-ready by promptly clearing merchandiseand returning it to the appropriate area on the selling floor
Maintain communication with store leadership team including Customer Experience Managers and Style Merchandise Managers for support on driving sales
Skills You Will Need Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events. Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy’s educational resources.
Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments. Collaboration: Partnership with the total team to drive sales and deliver the customer experience. Who you are Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate. Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality. Enjoy meeting people, learning about them, and sharing information.
Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics. You can handle electronic devices with no problem. Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English. Essential Physical Requirements Prolonged periods (at least two consecutive hours) of standing/walking around the store or department. Frequent use of computers and handheld electronic equipment. Reaching, including above eye level, crouching, kneeling, stooping and color vision. This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders.
Lifting and moving items weighing up to 30 lbs. About Macy'sNow is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers. Bring your creativity, energy and ideas to the Macy's team – Apply Today!
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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.By applying, you consent to your information being transmitted by Jobcase to the Employer, as data controller, through the Employer’s data processor SonicJobs.See Macys Privacy Policy at https://ebwh.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/pages/12005 and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions