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Service Representative (Teller) – Part Time

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients, and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. With more than 3,100 employees across Puerto Rico, the Virgin Islands, and Florida, we share a passion for excellent customer service. We are proud of our team because they continually surpass our clients' expectations.

Job Overview

The Part-Time Service Representative is responsible for attending to and processing customers' daily banking transactions. This includes identifying customer needs for bank products and services, providing service following satisfaction standards, and ensuring compliance with regulatory and operational procedures, including the banking scorecard.

Qualifications and Skills

• Experience processing monetary transactions such as check cashing, money orders, deposits, withdrawals, cash advances, and payments for loans, cars, and mortgages.
• Ability to perform debit/credit entries via bank teller system or manually during contingency situations.
• Knowledge of security measures, including identifying and reporting irregularities and suspicious transactions per BSA and related requirements.
• Ability to maintain cash balances and refer transactions requiring authorization.
• Strong sales orientation and ability to contribute to branch growth through applying sales culture and achieving targets.
• Compliance with all applicable laws and regulations, including BSA, Truth in Lending, and others.
• Administrative skills, including balancing and closing daily transactions and preparing related documentation.
• Ability to complete required forms such as FINCEN 104, CTRs, etc.
• Participation in sales activities and support to the branch team.
• Flexibility to perform greeter duties and assist with administrative tasks as needed.
• Participation in internal reviews and implementation of recommendations.

Competencies

• Fully bilingual preferred
• Problem solving, communication, and interpersonal skills
• Initiative, creativity, and engagement
• Teamwork, analytical thinking, customer service, sales orientation, quality, and accounting orientation

Minimum Requirements

• At least six months of experience in sales or customer service environment.
• Twenty-four credits toward an Associate’s, Bachelor’s, or technical course in banking or related field.
• Basic mathematical skills and experience with cash registers preferred.
• Excellent communication and written skills.
• Computer literacy in MS Office, Internet, and banking tools.
• Availability to work holidays, weekends, and flexible schedules, with willingness to transfer within the area.
• Organized, detail-oriented, and able to multitask with accuracy.

Working Schedule

Monday to Friday from 10:30 am to 2:30 pm, and Saturdays from 8:00 am to 12:00 pm. Schedule may change based on business needs and with supervisor approval following bank guidelines.

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