Morningside Marketing Manager and Adventure Coordinator (Charlest...
Kitty Hawk Surf Co. - Charlestown, New Hampshire, us, 03603![Kitty Hawk Surf Co.](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
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Overview
Job SummaryThis position will serve as the primary on-site marketing / sales / reservations / retail/ zipline and office manager for Morningside Flight Park in Charlestown New Hampshire. The primary function of this position is to promote and capture business through a variety of outreach and contact with the local, regional and national customer base and be the point person for all adventure reservations and activities at Morningside. Additionally, this position will be responsible for overseeing the sale of retail goods in the pro shop. With this position, you will be required to become familiar and ultimately market the multiple adventures at the Flight Park including but not limited to: Hang Gliding, Paragliding, Powered Paragliding, Zip-line Tours, Laser-Tag, Fishing, Camping, Facility and Events. This role will be on-site in New Hampshire with some travel for promotion and presentation. Training will be provided for reservations system, company orientation, park procedures and guide training if applicable. Full time with travel as necessary.Essential Duties and Responsibilities
Establish and maintain customer base for the Flight Park.Maintain the flight park phone systemAnswer phone, follow up and categorize calls and inquiries and close salesAnswer all inquiries (phone, email, social media, in person)Maintain the email and social media accounts to capture 100% of all inquiries.Place cold call inquiries, follow leads, develop and make presentations off siteDevelop and execute a group sales plan.Organize Morningside invoices for customers and businessesWork with Kitty Hawk Marketing and Sales team in North Carolina to work within and utilize the corporate marketing strategy.Spearhead group sales initiativesStaff the Adventure Desk and coordinate all Adventure reservations with appropriate guidesProvide first point of contact with guests and establish expectations and appropriate orientationsMaintain Waiver and Adventure documentation, overseeing and filing them accordinglyMaintain a point of sale for retail goods and coordinate retail items with management and the warehouseMaintain, merchandise and manage retail space and inventory.Provide retail assistance to guests and order retail products from Kitty Hawk KitesOpen/close retail area and open/close POS systemMaintain retail inventory and ordering schedulesStay updated on current and forecasted weather and hill conditions.Coordinate reservations and current student programs daily with instructors and guides.Call or email students as necessary to maintain accurate reservations databaseAssign guides to guests and maintain an informed schedule with guides, instructors, and shuttle driversGuide toursPerform maintenance and general upkeep of ropes, course, and equipment.Coordinate inspections and trainings following ACCT standardsWork with Flight Director and Manager to maintain efficient and quality guest flow and up to date reservations systemProvide quality control and spot checks of guide interaction to maintain an ongoing assessment of safety, quality, education, and funAttend meetings as requiredMaintain a clean and organized front desk and retail areaFulfill any duties assigned by the Flight Director or ManagerEnsure proper stowage and lockdown of equipment and retail areaOther duties assigned by Morningside Management
Education, & Experience
Previous sales experience preferredCRM software experience preferredProficient at Microsoft SuiteSkills
Good phone skills & able to sell on phoneGood organization skillsDetail orientedComfortable with multitaskingStrong and current social media skills and the ability to manage an account such as Facebook, Twitter, Instagram, etc.Quality customer service skills and an attitude commensurate with the role of making an excellent first impressionMust be willing and able to build strong relationships with customersMust be a team playerPrevious ropes training a plus but not a must
Working Conditions
The work environment for this position is generally an indoor controlled environment. Noise level is moderate; expect noises like office machines and light traffic.May be requested to work overtime and weekends during the company’s in-season time period.May be requested to drive company vehicle to other locations.
Physical RequirementsAbout 1/3 of one's time will be spent climbing, balancing, stooping, kneeling, crouching, or crawling and ziplining. One-third to two-thirds of one's time will be spent standing, walking, sitting, and reaching. About 2/3 of one's time will be spent using one's hands to finger, handle or feel, as well as talking or hearing. Expect to lift up to 35 lbs on a regular basis. Vision required: close, color, peripheral, depth perception and ability to adjust focus. Some other physical demands come from continuous computer work, cash register work, sales floor work, events work, and mail order work.Kitty Hawk Kites, Inc is an Equal Opportunity Employer.
Department: Morningside Flight ParkThis is a seasonal position
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