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Salary: $17.46 - $29.69 Hourly
Location : New Hanover County, NC
Job Type: Full-Time
Job Number: 202500084
Department: LIBRARY
Opening Date: 05/16/2025
Closing Date: 5/22/2025 11:59 PM Eastern

Position Information

New Hanover County Public Library seeks a customer-focused, team-oriented Library Assistant to provide comprehensive and accurate patron assistance at our Pleasure Island location. As the primary point of contact for library services, the position requires a confident and flexible approach to patron engagement. Services include but are not limited to

The vision and commitment of the New Hanover County Public Library is to support a diverse workforce to provide an exciting destination where people gather, ideas flourish, and the information and technology resources needed for a community to prosper are made freely available. We are passionate about creating a caring, inviting and welcoming place; developing the technology and information resources needed for people of all ages to Learn, Grow and Prosper; and preserving and making accessible our rich history and diverse cultural heritage. If this sounds like you, then come and be a part of the exciting and progressive team at New Hanover County.

Essential duties include, but are not limited to:

• Connecting children, teens, adults and senior citizens to the library collection, facilities and services
• Helping customers navigate library policies and procedures
• Guiding customers through registration and checkout processes using the integrated library system (TLC)
• Responding to reader advisory and general reference questions by accessing a variety of print and non-print resources
• Guiding customers in the use of essential technological devices and equipment to access library resources
• Providing support in checking out and downloading e-content
• Creating attractive and timely displays featuring library resources
• Operating and troubleshooting self-check machines, printers, computers, and other library equipment
• Protecting each customer's right to privacy and access, adhering to the and

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Work Hours:
Varying day shifts Monday through Friday; includes alternating weekends.
Must be available during emergency situations.

Employment Type:
Full Time, non-exempt

Salary Information:
The hiring range for this position is $36,325.00 - $49,038 annually, plus a competitive benefits package. Salary will be determined based on qualifications, internal equity, budget, and market considerations.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

New Hanover County Offers:

• Employer paid 401k contributions;
• Retirement plan through the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, and vision insurance + many other insurance options;
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.
Qualifications

Minimum Qualifications:
Knowledge, skills, education, training, and experience sufficient to thoroughly understand the functions of the role and successfully perform the essential duties, with at least one year of experience in a library, bookstore or other frontline customer service role.

Required Skills and Knowledge

• Intermediate to advanced skill in personal computer operations, learning and utilizing software applications and operating peripheral equipment
• Strong oral and written communication skills
• Ability to interact courteously and professionally with the public, coworkers and others in a fast-paced work environment.
• Ability to respond appropriately to information-seeking behaviors and diverse learning styles.
• Ability to maintain confidentiality, work independently, and exercise judgment in resolving customer issues.
• Flexibility and willingness to adjust to a constantly changing work environment.

Preferred Skills and Knowledge

• Personal experience using a public library
• Bilingual proficiency in English and Spanish is strongly preferred.

Other Information

Physical activities and demands:

• Spends up to several hours a day in a stationary position to assist customers
• Frequently moves and positions bins of books which weigh up to 30 pounds
• Frequently transports large numbers of books to various locations in the building
• Positions, places, and removes books and other library materials around, onto, and from shelves at a wide range of heights
• Communicates and exchanges information and ideas with customers and coworkers throughout the workday
• Operates a computer, cash register, and other electronic devices throughout the day

Applicant Information:
After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.
New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity to include

• Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions);
• Retirement plan through the NC Retirement system;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, vision insurance + many other insurance options;
• Employee assistance program;
• 100% employer paid long term disability;
• Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies. Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire. For more information about New Hanover County benefit options, including our benefit rates, please click

Please check out our careers page at for more information on why New Hanover County is a great place to work.
Note: All positions listed as temporary, casual part time, volunteer, and intern are not eligible to receive benefits. Part-time position with fewer than 20 scheduled hours per week will not include benefits.
01

Indicate your highest education level from the choices below:

• High School Diploma or GED
• Associate Degree
• Bachelor's Degree
• Master's Degree
• None of the Above

02

Do you have at least one year of library, bookstore or other frontline customer service experience?

• Yes
• No

03

Please briefly explain your work experience in a front line customer service role.
04

Do you have intermediate to advanced skill in personal computer operations, learning and utilizing software applications and operating peripheral equipment?

• Yes
• No

05

Are you physically capable of lifting up to 30 pounds?

• Yes
• No

06

Are you bilngual in English and Spanish where you are able to read, write, and speak both languages with the same degree of fluency?

• Yes
• No

07

Do you understand you must have the availability to work varying day shifts Monday through Friday; and alternating weekends?

• Yes
• No

Required Question