Emergency Telecommunications Officer 1 (911 Dispatcher)Print (overnmentjobs.com/careers/nashville/jobs/newprint/3984586)ApplyEmergency Telecommunications Officer 1 (911 Dispatcher)Salary$48,115.96 AnnuallyLocationNashville, TNJob TypeFull-Time Civil ServiceJob NumberC205 FY24DepartmentDepartment of Emergency CommunicationsOpening Date04/01/2023+ Description+ Benefits+ QuestionsPosition DescriptionAt the Department of Emergency Communications (DEC), which serves Nashville and Davidson County, every shift offers an opportunity to make a difference, even a chance to save a life. The mission of the DEC is to serve as the vital link between citizens and the emergency responders of Nashville and Davidson County by providing emergency and non-emergency services in a prompt, courteous, and efficient manner. The DEC's dedicated employees are typically the initial emergency contact in Metro Nashville, providing life-saving assistance over the phone while dispatching EMS, Fire or Police first responders to an emergency. The DEC provides this public service 24 hours a day, seven days a week, and 365 days a year.This position also requires a high level of responsibility, flexibility, attention to detail, ability to work under pressure, and maintain privacy and confidentiality. We offer a competitive salary, comprehensive benefits for you and your family, and opportunity for advancement.Salary$49,545.15 annual salary after 6 (six) months (Emergency Telecommunications Officer 2)$52,471.07 annual salary after a 1 (one) year as an Emergency Telecommunications Officer 2 to (Emergency Telecommunications Officer 3)Benefits10 vacation days per year (increasing after 5 years of service)3 personal days per year1 sick day per month12 paid holidays per yearMedicalDentalLife InsuranceService PensionMedical DisabilityAttention: This is a continuous recruitment to develop an applicant pool for future openings. We are currently accepting applications, recruiting for an Emergency Telecommunications Officer 1 (911 Dispatcher) Training class.Typical DutiesAcquires skills, training and certifications necessary to receive and process emergency calls as well as routine non-emergency calls.(After Training)+ Operates automatic call distribution telephone workstation to receive emergency (9-1-1) and non-emergency calls.+ Determines type, location and extent of emergency.+ Types information from caller into computer terminal.+ Codes messages where appropriate.+ Relays information electronically to dispatcher, appropriate personnel or other agencies.+ Assists callers with basic life support procedures.+ Reads maps and gives directions to location of the incident.+ Performs assigned tests of communications equipment.+ Attends training sessions as required.+ Employees wear a headset and sit/stand for long periods of time.Minimum QualificationsYOU MUST MEET ALL THE MINIMUM QUALIFICATIONS TO BE CONSIDERED.1. Must be at least eighteen (18) years of age.2. Must have a high school diploma or equivalency.3. No convictions or guilty pleas or have entered a plea of nolo contendere to any felony charge,or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor or controlled substances. (Tenn. Code Ann. 7-86-205)4. Not have been released or discharged under other than an honorable or medical discharge from any of the armed forces of the United States.ADDITIONAL REQUIREMENTSApplicants must be US citizens at the time of hiring.Candidates with accreditations earned in a foreign institute are encouraged to apply.*The following certifications must be obtained through training while performing as an Emergency Telecommunications Officer 1:+ Association of Public Safety Communications Officials (APCO) Basic Telecommunicator Certification+ Cardio Pulmonary Resuscitation (CPR) Certification+ Emergency Fire Dispatch (EFD) Certification+ Emergency Medical Dispatching (EMD) Certification+ National Crime Information Center (NCIC) Query CertificationPreferred Experience, Knowledge, Skills, and Abilities+ Knowledge of the Geography of NashvilleNOTE ON TARGETED CLASSIFICATION:Employees in this classification shall be automatically upgraded to the Emergency Telecommunications Officer 2 classification in 6 months provided all of the criteria of Policy 5.6 B- I Upgrades for Targeted Classifications are met.NOTE: Emergency Telecommunications Officer 1's are provisional (Non-Civil Service) employees. After successful completion of training with at least a standard evaluation, incumbents will begin their six month probationary period.RECRUITMENT PROCESS: PLEASE READ THROUGH THE ENTIRE PROCESS BEFORE PROCEEDINGThe process begins when you apply online. If you meet the minimum qualifications you will be sent an e-mail notice that your name has been placed on an eligibility register which will be used by the Department of Emergency Communications to select candidates for the training class.If selected to interview for the position, you will be required to provide clear copies of the following documents upon request of the hiring department: 1. Birth Certificate 2. Social Security Card 3. Driver License or other Government issued ID (passport not accepted) 4. Proof of Education (High School Diploma or GED).This is a continuous posting, Training Academy sessions will be determined as vacancies occur.IT IS YOUR RESPONSIBILITY to keep your personal data (name, e-mail address, phone #, etc.) current by updating your online information.We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.Full-time, Civil Service positions -10 Vacation Days per year (increasing after 5 years of service)1 Sick Day per month12 Paid Holidays per yearPublic Safety - Sworn and Civilian positions -20 vacation days per year3 Personal days per year1 Sick Day per month12 paid holidays per yearPart-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.Full-time, Non Civil Service positions - contact hiring department for benefits informationSeasonal/Temporary positions - no benefits offered.01Do you have a High School Diploma or equivalent?+ Yes+ No02Are you a United States citizen?+ Yes+ No03Are you at least 18 years of age?+ Yes+ No04Per TCA Code Sec. 7-86-205, Section 4: Public Safety Dispatchers shall NOT: • have been convicted or pleaded guilty to or entered a plea of nolo contendere to any felony charge; Or • any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor, or controlled substance. Do you have any violations related to the above-stated code that would keep you from continuing in the application process?+ Yes+ No05Do you have a felony conviction?+ Yes+ No06Have you taken the Criticall test with the Department of Emergency Communications of Davidson County in the last 6 months?+ Yes+ No07Do you understand that you will be required to work weekends and holidays?+ I understand+ I cannot work weekends and holidays08DEC is a 24/7 operation. Do you understand that you will be required to work an irregular shift schedule during your training period, where one month may be days, with Wednesday and Thursday off, and another month may be midnights with Monday and Tuesday off?+ I understand+ I cannot work irregular shifts09Do you understand that you may be required to accept last-minute changes in your work schedule that might require you to cancel personal plans?+ I understand+ I cannot accept work schedule changes10Do you understand that you may be required to work mandatory overtime?+ I understand+ I cannot work overtime11Do you understand that you will be required to rotate to any of three shifts while in training; days (6:30 AM - 3:00 PM), evenings (2:30 PM - 11:00 PM), and midnights (10:30 PM - 7:00 AM)?+ I understand+ I cannot work rotating shiftsRequired QuestionAgencyMetropolitan Government of Nashville & Davidson CountyAddressHuman Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210Phone(615) 862-6640Websiteashville.gov/Human-Resources/Employment-Opportunities.aspxApplyPlease verify your email address Verify Email
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Emergency Telecommunications Officer 1 (911 Dispatcher)_