Salary: $46,655.00 - $86,321.00 AnnuallyLocation : Richland County, SCJob Type: FTE - Full-TimeJob Number: 60003139Agency: Educational Television CommissionDivision: EngineeringOpening Date: 08/15/2024Closing Date: 10/15/2024 11:59 PM EasternClass Code:: BA70Position Number:: 60003139Normal Work Schedule:: Monday - Friday (8:30 - 5:00)Pay Band: Band 6Hiring Range - Min.: $46,655.00Hiring Range - Max.: $66,488.00Opening Date: 08/10/2024EEO Statement: Equal Opportunity EmployerAgency Specific Application Procedures:: You must apply on-line at www.careers.sc.gov. Follow the status of your application on-line. Please complete the State employment application to include all current and previous work history and education. A resume will not be accepted in lieu of a completed application.Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.Job ResponsibilitiesJOB PURPOSE:The position is responsible for overseeing the seamless operation and quality of broadcast services across all platforms, ensuring the delivery of high-quality content to our audiences. Manages and coordinates the technical and operational aspects of media processing, analysis, and delivery, leading a team of skilled professionals, and maintaining compliance with industry and agency standards and regulations. The team reporting to this position serves as Tier 1 operational support for agency systems, monitoring, reporting, and responding to incidents across broadcast transmissions, digital streams, networks, and signal paths. Fosters a culture of excellence and collaboration within the agency, serving both internal and external customers.JOB DUTIES:Operational Coordination and OversightResponsible for seamless and successful operations across our media pipeline, including ingest from internal and external sources, closed captioning services, technical evaluation, digitization, and distribution across internal and external destinations. Responsible for Network Operations Center (NOC), providing centralized tier 1 support for agency systems, escalating as appropriate to IT, Engineering, Maintenance, and Facilities. Oversees master control, responsible for execution and management of playlists provided by Traffic, program switching, signal monitoring, automation systems, and discrepancy reporting.Staff SupervisionLeads and manages a team of Operators that perform a wide variety of tasks related to all aspects of media management and multi-platform distribution. Assign tasks to ensure the day-to-day completion of work required. Creates and maintains staff schedules, meeting the dynamic needs of the agency. Provides training, mentorship, and a development plan for staff to ensure skills needed to perform are available and current. Conducts performance evaluations regularly, in accordance with agency and state policy. Creates, maintains, and continuously trains on process and procedure for staff, ensuring consistent results inoperations.Compliance and Quality AssuranceEnsure all media meets SCETV's highest standards for quality and content across our media pipeline. Develop, implement, and maintain procedures and workflows to ensure that our content meets or exceeds industry standards and is free from errors and defects. Ensure all broadcasts and digital distributions or streams comply with legal and regulatory requirements, including measurement and documentation. Stay current with industry advancements and changes to broadcasting standards and regulations and ensure thedepartment adapts accordingly, advising management as appropriate.Collaboration and CommunicationWorks collaboratively across many, if not all other areas of the agency internally as well as directly with external customers. Often responsible for accountability and organizational aspects of these collaborations, while working from a customer service-centric mindset. Responsible for ongoing monitoring of agency needs, which will require regular meetings and communication with other departments to develop work strategies. Managing the central tier 1 support entity will require ongoing escalation and collaboration withother departments for the resolution of incidents, issues, and needs. Leads team in methods and standards for communication with internal and external customers, utilizing agency-provided systems.Crisis and Incident ManagementDevelop and maintain contingency plans for handling of any technical difficulties, operational errors, and emergencies that may disrupt media flows, broadcasts, or signals in order to prepare staff to react accordingly. Document incidents, discrepancies, issues, and trends accurately and transparently, utilizing agency standards and systems. Quickly address and resolve issues as they arise to minimize effects and disruption, avoiding service disruptions wherever possible through proactive and preventive measures. Train staff in appropriate responses to various common issues and guide them in developing a service-minded approach to management and mitigation of events. Foster an environment of maintaining composure and working logically under pressure.Other Duties as assigned, under the supervision of the Technical Operations Manager and Engineering Department Heads.Minimum and Additional Requirements An associate degree in electronics and related experience. Preferred Qualifications A Bachelor of Arts or Science in a mass communications, media, or journalism discipline and five years experience in management or supervision of television production, media operations or an equivalent combination of training and experience. Additional Comments Equal Opportunity Statement: SCETV is an equal employment opportunity/affirmative action employing agency. We are committed to a diverse workforce. SCETV does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information. Background Check: A pre-employment background check will be conducted, and employment will be contingent on passing the background check. Some positions require a pre-employment drug test. SCETV reserves the right to rescind any employment offer in the event our review of your background develops information, including opinions of previous employer or colleagues that cause us to conclude, at our sole discretion, that you are not suited for the position.State Disaster Plan: In accordance with the State's Disaster Plan, which includes hazardous weather, SCETV employees may be required to work in times of an emergency or disaster. College Transcripts: Applicants indicating college credit or degree(s) on the application are required to provide an official, certified copy of the transcript prior to hiring or within fifteen (15) days of hire. Failure to provide official transcripts may lead to disciplinary action up to and including termination. Driving Record: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.Supplemental Questions: Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.Alternative Work Schedules: Alternative Work Schedules are available after one (1) year of employment.Remote Work: The option to work partially remote is available after one (1) year of employment if you are new to state government. Benefits for State EmployeesThe state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.01 Do you have previous supervisory experience? Yes No 02 Provide a Brief description of your experience in Media Operations. 03 Do you have an associate degree in electronics and related experience ? Yes No 04 Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. I have read and acknowledge the above statement. Yes No 05 How did you find out about this position? College Recruitment Employment Security Commission Job Fair Internal Posting Media SC ETV Web Site State Web Site Other 06 Are you currently or have you previously been employed with SC Educational Television and Public Radio? Yes No 07 If you answered "Yes" to the previous question, please indicate your status (full-time, part-time, temporary, contractor, staffing agency employee, etc.) 08 Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted or reviewed to determine if an applicant has met the qualifications for the position. I have read and acknowledge the above statement. Yes No Required Question
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Media Operations Manager