Service Writer Job at Decker Truck & Equipment Repair LLC in Vill...
Decker Truck & Equipment Repair LLC - Village of Avon, NY, United States
Work at Decker Truck & Equipment Repair LLC
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Overview
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Decker Truck & Equipment Repair LLC provided pay range
This range is provided by Decker Truck & Equipment Repair LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$18.00/hr - $22.00/hr
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Job Title: Service Writer – Heavy Truck & Trailer Repair Shop
Job Type: Full-Time
Experience: 2-3 Years in Heavy Truck Repair Industry
Position Summary:
We are seeking a highly motivated and customer-focused Service Writer to join our team at a busy heavy truck and trailer repair facility. This individual will be the first point of contact for our customers, playing a vital role in ensuring efficient communication between customers, mechanics, and the parts department. You’ll manage service requests, coordinate repairs, and assist in parts delivery and pickup to support our mechanics.
Key Responsibilities:
- Greet and assist customers in person and over the phone with professionalism and a positive attitude
- Accurately create and manage work orders and service tickets
- Communicate repair needs and timelines between customers, technicians, and the parts department
- Track the progress of repairs and provide timely updates to customers
- Inputting of parts invoices and ensure billed to correct jobs
- General office admin work (e.g., filing paperwork, ordering office supplies, keeping office space neat and orderly)
- Schedule repair appointments and help coordinate workflow in the shop
- Pickup and deliver parts to/from vendors and mechanics as needed using a company vehicle
- Maintain clear, organized service records and ensure proper documentation
- Collaborate closely with shop foreman and parts team to ensure timely job completion
- Handle customer concerns or questions with efficiency and professionalism
Qualifications:
- 2-3 years of experience in a heavy truck or trailer repair environment
- Strong knowledge of truck and trailer components and repair terminology
- Excellent communication and customer service skills
- Ability to multitask and prioritize in a fast-paced environment
- Valid driver’s license with clean driving record (required for parts delivery)
- Proficient in basic computer skills and service software systems
- Strong organizational skills and attention to detail
Preferred Skills (Not Required):
- Experience with repair order software (e.g., Fullbay, Mitchell, R.O. Writer, or similar)
- Familiarity with DOT compliance and heavy equipment regulations
We Offer:
- Competitive hourly wage based on experience
- Paid vacation and holidays
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
AdministrativeIndustries
Repair and Maintenance and Truck Transportation
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