City of West Allis, WI
Public Safety Communications Supervisor
City of West Allis, WI - West Allis, Wisconsin, United States
Work at City of West Allis, WI
Overview
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Overview
Salary:
$32.63 - $39.88 Hourly Location :
West Allis, WI Job Type:
Permanent full time Job Number:
2025-00325 Department:
Police Department Division:
Support Services Opening Date:
05/01/2025 Closing Date:
5/16/2025 12:00 AM Central
Description Join the City of West Allis as a Public Safety Communications Supervisor!
The City of West Allis is hiring a Public Safety Communications Supervisor to lead a dedicated team in a fast-paced, mission-driven environment. In this key role, you'll oversee the handling of emergency and non-emergency calls, ensure accurate and efficient dispatching of resources, and support dispatcher performance using advanced CAD systems.
You will be responsible for monitoring team performance, providing coaching, and developing performance improvement plans as needed. Your leadership will help ensure smooth daily operations and excellent service to the community. Make a difference while advancing your career in public safety. West Allis residents earn an additional 5% on top of the pay range. Learn more and apply today! Examples of Duties Supervise the 911 Communications Center and the dispatchers on a daily basis. Make sure that calls for service are handled in a timely manner and efficiently. Use information from overdue municipal citation to enter arrest warrants into the Crime Information Bureau Database. Remove warrants when offenders are arrested. Answer emergency and non-emergency calls for service, dispatch and track police and fire units. Create, disseminate, and review training to maintain certifications and standards. Complete periodic and annual reviews of dispatchers. Qualifications Qualifications:
Minimum of three (3) years of recent experience in emergency service dispatch operations. At least one (1) year of recent supervisory experience, or an equivalent combination of relevant training and experience. Associate's degree in Public Safety, Police or Fire Science, Criminal Justice, Information Technology, or a related field; or an equivalent combination of education and experience.
Benefits include: vacation accrual upon date of hire based on the vacation schedule; a sickness disability benefit plan; 9 paid holidays; eligibility for health insurance the first of the month following thirty (30) days of service with choice of a PPO Plan or High Deductible Health Plan (with optional participation in a Health Savings Account) - both plans are contributory and cover the employee and his/her family; fully paid dental insurance covering the employee and his/her family, with eligibility the first of the month following six (6) months of service; a dual pension system comprised of the Wisconsin Retirement Fund* and Federal Social Security (both of which are contributory); a fully paid Life Insurance Program* with coverage in the amount of the employee's annual salary adjusted to the next highest one thousand dollars, with the option for additional coverage; an educational reimbursement plan for the pursuit of job related courses including personal and professional training opportunities and professional organization memberships; voluntary benefit programs consisting of Section 125: Flexible Benefits for Dependent Care and Medical Reimbursement, Section 457: Deferred Compensation, TreasuryDirect Payroll Savings Plan for Savings Bonds, Employee Assistance Program (EAP), Employee Wellness Program, Armed Services Reserve Training, and Federal Loan Program. Click for detailed information on the benefits.
*The Wisconsin Retirement Fund and Life Insurance Program benefits are provided according to plan guidelines of the State of Wisconsin Department of Employee Trust Funds.
$32.63 - $39.88 Hourly Location :
West Allis, WI Job Type:
Permanent full time Job Number:
2025-00325 Department:
Police Department Division:
Support Services Opening Date:
05/01/2025 Closing Date:
5/16/2025 12:00 AM Central
Description Join the City of West Allis as a Public Safety Communications Supervisor!
The City of West Allis is hiring a Public Safety Communications Supervisor to lead a dedicated team in a fast-paced, mission-driven environment. In this key role, you'll oversee the handling of emergency and non-emergency calls, ensure accurate and efficient dispatching of resources, and support dispatcher performance using advanced CAD systems.
You will be responsible for monitoring team performance, providing coaching, and developing performance improvement plans as needed. Your leadership will help ensure smooth daily operations and excellent service to the community. Make a difference while advancing your career in public safety. West Allis residents earn an additional 5% on top of the pay range. Learn more and apply today! Examples of Duties Supervise the 911 Communications Center and the dispatchers on a daily basis. Make sure that calls for service are handled in a timely manner and efficiently. Use information from overdue municipal citation to enter arrest warrants into the Crime Information Bureau Database. Remove warrants when offenders are arrested. Answer emergency and non-emergency calls for service, dispatch and track police and fire units. Create, disseminate, and review training to maintain certifications and standards. Complete periodic and annual reviews of dispatchers. Qualifications Qualifications:
Minimum of three (3) years of recent experience in emergency service dispatch operations. At least one (1) year of recent supervisory experience, or an equivalent combination of relevant training and experience. Associate's degree in Public Safety, Police or Fire Science, Criminal Justice, Information Technology, or a related field; or an equivalent combination of education and experience.
Benefits include: vacation accrual upon date of hire based on the vacation schedule; a sickness disability benefit plan; 9 paid holidays; eligibility for health insurance the first of the month following thirty (30) days of service with choice of a PPO Plan or High Deductible Health Plan (with optional participation in a Health Savings Account) - both plans are contributory and cover the employee and his/her family; fully paid dental insurance covering the employee and his/her family, with eligibility the first of the month following six (6) months of service; a dual pension system comprised of the Wisconsin Retirement Fund* and Federal Social Security (both of which are contributory); a fully paid Life Insurance Program* with coverage in the amount of the employee's annual salary adjusted to the next highest one thousand dollars, with the option for additional coverage; an educational reimbursement plan for the pursuit of job related courses including personal and professional training opportunities and professional organization memberships; voluntary benefit programs consisting of Section 125: Flexible Benefits for Dependent Care and Medical Reimbursement, Section 457: Deferred Compensation, TreasuryDirect Payroll Savings Plan for Savings Bonds, Employee Assistance Program (EAP), Employee Wellness Program, Armed Services Reserve Training, and Federal Loan Program. Click for detailed information on the benefits.
*The Wisconsin Retirement Fund and Life Insurance Program benefits are provided according to plan guidelines of the State of Wisconsin Department of Employee Trust Funds.