Omni Inclusive
Network Video & Voice
Omni Inclusive, Waukegan, Illinois, United States, 60087
Responsibilities :-
• dhering to SLAs
• Handling tickets / requests
• Perform root cause analysis
• Troubleshooting technical issues
• Defining processes and ensuring that the processes are adhered to
• Oversees and is responsible for successful completion of Installation, configuration and migration
• Ensure maximum uptime according to the SLA
• Understanding of Multi-geo support environment
Technical Requirements • 3-5+ years of experience in Voice & Video Technologies, especially in Microsoft teams technology and enterprise Voice network environment. • Experience of Teams, Lenovo thinksmart manager other similar management portals for video conferencing is must • Troubleshooting and Operational experience on TMS, Conductor, MCUs, CTMS, Immerisive Endpoints & ISDN gateways • Troubleshooting experience on Video Endpoints-Cisco CTS- TX, DX , EX, MX, SX, CTS 500, 1100, 1310, 3010, 3210, IX 5000, 5200 • Hands on experience of scheduling meetings, multi party conferences, AD-Hoc & static conferences • Understanding of meeting rooms infrastructure like phones, Video cameras, Projector etc. • In Depth understanding of Microsoft teams admin/Registration process, troubleshooting and provisioning • Understanding of Zoom Meeting, Microsoft Teams and Cloud deployments for conferencing, Integrated AV • Understanding of Prime Collaboration manager/TMS, Video Analytics and Management • Exposure of Video/Conferencing Consumption reporting tool - Vyopta Analytics • ssist Whiteglove and VC room based engineers for Codec reset, & room based equipment troubleshooting
Soft Skills • Excellent communication and conversation skills (Verbal and Written) • Good documentation skills • Should have a excelent customer handling skills • ble to handle high presure situations • High level of acceptance • Can drive HCL's value and its methodology
Other Skills / Experience • Good to have experience on Prysm and Vyopta Analytics tool • Good to have experience on Polycom and MTR tools • Understanding of 3rd party Crestron and room based Video integration solutions • Years of Experience
Technical Requirements • 3-5+ years of experience in Voice & Video Technologies, especially in Microsoft teams technology and enterprise Voice network environment. • Experience of Teams, Lenovo thinksmart manager other similar management portals for video conferencing is must • Troubleshooting and Operational experience on TMS, Conductor, MCUs, CTMS, Immerisive Endpoints & ISDN gateways • Troubleshooting experience on Video Endpoints-Cisco CTS- TX, DX , EX, MX, SX, CTS 500, 1100, 1310, 3010, 3210, IX 5000, 5200 • Hands on experience of scheduling meetings, multi party conferences, AD-Hoc & static conferences • Understanding of meeting rooms infrastructure like phones, Video cameras, Projector etc. • In Depth understanding of Microsoft teams admin/Registration process, troubleshooting and provisioning • Understanding of Zoom Meeting, Microsoft Teams and Cloud deployments for conferencing, Integrated AV • Understanding of Prime Collaboration manager/TMS, Video Analytics and Management • Exposure of Video/Conferencing Consumption reporting tool - Vyopta Analytics • ssist Whiteglove and VC room based engineers for Codec reset, & room based equipment troubleshooting
Soft Skills • Excellent communication and conversation skills (Verbal and Written) • Good documentation skills • Should have a excelent customer handling skills • ble to handle high presure situations • High level of acceptance • Can drive HCL's value and its methodology
Other Skills / Experience • Good to have experience on Prysm and Vyopta Analytics tool • Good to have experience on Polycom and MTR tools • Understanding of 3rd party Crestron and room based Video integration solutions • Years of Experience