Senior UX Researcher

Sogeti is a leading provider of professional technology services, specializing in Application Management, Infrastructure Management and High-Tech Engineering. Sogeti offers cutting-edge solutions around Testing, Business Intelligence, Mobility, Cloud and Security, combining world class methodologies and the global delivery model, Rightshore. Sogeti brings together more than 20,000 professionals in 15 countries and is present in over 100 locations in Europe, the US and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange.At Sogeti USA, we are committed to building a long and enduring relationship with our employees and to creating an environment that rewards and empowers. Our mission is to constantly exceed our employees' expectations in the same way that we strive to exceed our clients' expectations. We offer an environment that celebrates innovation and helps you to achieve a good balance between your professional and personal life. We strive to be an employer of choice!**Job Description: Sr. UX/CXResearcher - Insurance**Company Overview: Weare a leading insurance company committed to providing exceptional customerexperiences through innovative products and services. We believe thatunderstanding and improving the customer journey is crucial to deliveringoutstanding user experiences. As a Sr. UX/CX Researcher, you will play a vitalrole in analyzing and optimizing the customer journey by conducting userresearch, creating customer journey maps, and assessing the impact ofintegration points on the overall customer experience.Role Overview: We areseeking a highly skilled and experienced Sr. UX/CX Researcher to join our team.In this role, you will be responsible for investigating and understanding ourcustomers' needs, behaviors, and pain points throughout their journey with ourinsurance products. Your primary focus will be on creating customer journeymaps and analyzing the impact of integration points on the overall customerexperience.Responsibilities:1. Createdetailed customer journey maps that illustrate the end-to-end user experience,identifying touchpoints, pain points, and opportunities for improvement.2. Conductcomprehensive user research to identify customer needs, pain points, andbehavioral patterns.3. Developand implement effective research methodologies, including surveys, interviews,usability testing, and data analysis, to gather user insights.4. Collaboratewith cross-functional teams, including UX/UI designers, product managers, anddevelopers, to understand integration points and their potential impact oncustomer experience.5. Analyzequantitative and qualitative data to identify trends, patterns, andopportunities for enhancing the overall user experience.6. Workclosely with stakeholders to communicate research findings, insights, andrecommendations effectively.7. Collaboratewith design and development teams to translate research insights intoactionable recommendations and innovative solutions.Requirements:1. Aportfolio or examples of previous work demonstrating expertise in UX/CXresearch and customer journey mapping would be highly advantageous.2. Bachelor'sor Master's degree in Human-Computer Interaction (HCI), Psychology, Design, ora related field.3. Provenexperience (5+ years) in UX/CX research, with a focus on creating customerjourney maps and assessing the impact of integration points on the overallcustomer experience.4. Strongknowledge of user research methodologies, including survey design, interviewingtechniques, usability testing, and data analysis.5. Excellentanalytical and problem-solving skills, with the ability to derive actionableinsights from complex data sets.6. Demonstratedability to create compelling customer journey maps that effectively communicateuser experiences and pain points.7. Strongcollaboration and communication skills, with the ability to work effectivelywith cross-functional teams and stakeholders.8. Familiaritywith the insurance industry and an understanding of the unique challenges anddynamics involved in designing user experiences for insurance products.9. Experienceworking in an Agile development environment is preferred.Join our team and helpshape the future of customer experience in the insurance industry by creatingexceptional user experiences and optimizing the customer journey.**The benefits our employeesenjoy:**- 401(k)Savings Plan- Matched 150% up to 6%. (Our 401k is in the top 1% of 401(k) plansoffered in the US!)- Medical/Prescription/Dental/VisionCoverage!- $12,000in Tuition Reimbursement- 100%Company-paid mobile phone plan- PersonalTime Off (PTO)- Ensuring a balance of work and home lifeSogeti is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.