Doyon
IT Systems Administrator (Anchorage, AK)
Doyon, Anchorage, Alaska, United States, 99507
Overview
Doyon, Limited's mission is to continually enhance our position as a financially strong Native corporation to promote the economic and social well-being of our 20,000+ shareholders. We provide exceptional career opportunities for individuals who value professionalism, collaboration, and a commitment to excellence. We understand the importance of treating our employees well and the impact motivated employees have in helping us succeed in our vision to be the leader in all we do.
COMPREHENSIVE BENEFITS PACKAGE:
Doyon, Limited offers a highly competitive benefits package that makes up a significant portion of an employee's total compensation. Eligible employees may participate in the following benefits (these details are for informational purposes only and are subject to any policy or plan changes):
Time Off and Holidays
10 paid holidays each yearPaid Time Off (PTO)Health Coverage
Medical Insurance (Doyon pays part, and also helps with the employee's part)Dental & Vision Insurance (Premium paid by Doyon)Flexible Spending Accounts (FSA) for Health Care and Dependent CareFinancial Security
Basic Life insurance & Supplemental Life InsuranceShort and Long-Term Disability coverage (Premium paid by Doyon)401(k) Plan & Employer matchProfit sharingSupport Programs
Employee Assistance ProgramTuition AssistanceAccess to UAF eCampus with a 10% discount on tuitionJOB SUMMARY:
Under the supervision of the IT Infrastructure Manager, responsible for the daily operation of computer servers and systems within the company networks. Responsible for maintaining, managing, and repairing a system's servers and helps in the design and analysis of cloud-based models and new systems. Assists the infrastructure team with making decisions regarding hardware or software purchases. Keeps systems operating efficiently by performing any necessary upgrades, patches and repairs. Provides recommendations towards server and system technology.
**This position can be located in Fairbanks, AK, or Anchorage, AK**
Responsibilities
ESSENTIAL FUNCTIONS:
Work closely with the IT Infrastructure Manager to plan and implement IT projects consistent with organizational objectivesDesign, implement, configure, monitor and maintain systems infrastructureProvide systems support with a variety of operating systemsInstall and configure server equipmentMaintain user accounts, performs password and identity managementMonitor and troubleshoot system performance, including capacity, storage planning, and database performancePerform system updates (including software updates and patches)Create and implement a backup and recovery policy, perform regular backup operations and define processes for data protection, disaster recovery, and failover proceduresCreate and maintain all server and system documentationRespond after hours for troubleshooting server issuesEnsure that the server environment, to include but not limited to, all servers, VMWare, and cloud environment are functioning properly with minimal downtime to end usersDevelop and monitor policies for the use of system resourcesMonitor and administer cloud-based and on-premises systems infrastructure to ensure optimal performanceTest release of products to minimize user impact and ensure compatibilityDevelop specifications, procedures and documentation for systems infrastructureResearch and recommend systems and hardware in accordance with organizational objectivesCoordinate with vendors for the installation and support of systemsProvide systems support for all software and hardware problems reported by usersTroubleshoot issues at multiple levels ranging from high-level server administration to desktop supportCreate technical support documentation and systems diagramsAssist with the corporation's annual meeting IT needsThis position will service all departments and subsidiariesOn-call availabilityOther duties as assignedDOYON LIMITED CORE COMPETENCIES:
Commitment to Excellence - Identifies what needs to be done and takes action to achieve a standard of excellence beyond job expectations.Corporate Values- Understand, embraces, and integrates Doyon corporate values into everyday duties and responsibilities.Customer, Client & Shareholder Service - Identifies and responds to current and future client needs by providing excellent service to internal and external clients.Safety and Security - Promotes a safe work environment for co-workers and customers.Teamwork - Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside or outside the organization.JOB-SPECIFIC COMPETENCIES:
Adaptability- Adapts to changing conditions and work assignments, sets priorities and manages multiple assignments, and tasks.Analytical Skills- Visualizes, articulates and solves a variety of problems and concepts and makes appropriate decisions based on available information.Attention to Detail- Ensures one's own and others' work and information are complete and accurate.Communication Skills- Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.Dependability- Consistently adheres to operational standards, ensures smooth operations and positive customer experiences, builds a productive workplace, is reliable, and improves team morale.Independence- Works with minimal supervision.Planning and Organizing- Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.Problem Solving- Anticipates and identifies problems, distinguishes between symptoms and causes, and determines alternative solutions involving varied levels of complexity, ambiguity and risk.Project Management - Plans, organizes, and manages resources to bring about the successful completion of specific projects.Research Skills- Searches, finds, and evaluates information sources.Risk Management- Assesses and quantifies risks, then takes measures to eliminate, mitigate, monitor, and control them.Time Management- Manages time effectively when accomplishing tasks, projects, and goals.SUPERVISION:
This position does not have supervisory responsibility.Qualifications
REQUIRED QUALIFICATIONS:
High school diploma or equivalentTwo-year college degree in the field of computer and/or five years equivalent work experience.Minimum three years' experience with servers, systems, and cloud solutionsExpert knowledge of VMWareProven Microsoft Office365 administration skills including Exchange, SharePoint and othersHands-on technical troubleshooting capabilitiesAbility to work independently with minimal supervisionKnowledge of computing infrastructuresExceptional critical thinking and problem-solving abilityPREFERRED QUALIFICATIONS:
Four-year degree in Computer Science or a related fieldRelated degree and/or industry certifications (MCSA, MCSE)Two years experience in a IT Cloud Administrator or IT Systems Administrator role
WORKING ENVIRONMENT:
The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities. There is a 40-hour on-site work week with on-call availability. Some travel may be required.
PHYSICAL DEMANDS:
The work is generally sedentary, requiring routine walking, standing, bending and carrying items weighing less than forty pounds. [Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions].
REASONABLE ACCOMMODATION:
It is Doyon's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
PREFERENCE STATEMENT:
Doyon grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
This job description is not an employment agreement or contract, implied or otherwise, other than an "at will" relationship. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.
Doyon, Limited's mission is to continually enhance our position as a financially strong Native corporation to promote the economic and social well-being of our 20,000+ shareholders. We provide exceptional career opportunities for individuals who value professionalism, collaboration, and a commitment to excellence. We understand the importance of treating our employees well and the impact motivated employees have in helping us succeed in our vision to be the leader in all we do.
COMPREHENSIVE BENEFITS PACKAGE:
Doyon, Limited offers a highly competitive benefits package that makes up a significant portion of an employee's total compensation. Eligible employees may participate in the following benefits (these details are for informational purposes only and are subject to any policy or plan changes):
Time Off and Holidays
10 paid holidays each yearPaid Time Off (PTO)Health Coverage
Medical Insurance (Doyon pays part, and also helps with the employee's part)Dental & Vision Insurance (Premium paid by Doyon)Flexible Spending Accounts (FSA) for Health Care and Dependent CareFinancial Security
Basic Life insurance & Supplemental Life InsuranceShort and Long-Term Disability coverage (Premium paid by Doyon)401(k) Plan & Employer matchProfit sharingSupport Programs
Employee Assistance ProgramTuition AssistanceAccess to UAF eCampus with a 10% discount on tuitionJOB SUMMARY:
Under the supervision of the IT Infrastructure Manager, responsible for the daily operation of computer servers and systems within the company networks. Responsible for maintaining, managing, and repairing a system's servers and helps in the design and analysis of cloud-based models and new systems. Assists the infrastructure team with making decisions regarding hardware or software purchases. Keeps systems operating efficiently by performing any necessary upgrades, patches and repairs. Provides recommendations towards server and system technology.
**This position can be located in Fairbanks, AK, or Anchorage, AK**
Responsibilities
ESSENTIAL FUNCTIONS:
Work closely with the IT Infrastructure Manager to plan and implement IT projects consistent with organizational objectivesDesign, implement, configure, monitor and maintain systems infrastructureProvide systems support with a variety of operating systemsInstall and configure server equipmentMaintain user accounts, performs password and identity managementMonitor and troubleshoot system performance, including capacity, storage planning, and database performancePerform system updates (including software updates and patches)Create and implement a backup and recovery policy, perform regular backup operations and define processes for data protection, disaster recovery, and failover proceduresCreate and maintain all server and system documentationRespond after hours for troubleshooting server issuesEnsure that the server environment, to include but not limited to, all servers, VMWare, and cloud environment are functioning properly with minimal downtime to end usersDevelop and monitor policies for the use of system resourcesMonitor and administer cloud-based and on-premises systems infrastructure to ensure optimal performanceTest release of products to minimize user impact and ensure compatibilityDevelop specifications, procedures and documentation for systems infrastructureResearch and recommend systems and hardware in accordance with organizational objectivesCoordinate with vendors for the installation and support of systemsProvide systems support for all software and hardware problems reported by usersTroubleshoot issues at multiple levels ranging from high-level server administration to desktop supportCreate technical support documentation and systems diagramsAssist with the corporation's annual meeting IT needsThis position will service all departments and subsidiariesOn-call availabilityOther duties as assignedDOYON LIMITED CORE COMPETENCIES:
Commitment to Excellence - Identifies what needs to be done and takes action to achieve a standard of excellence beyond job expectations.Corporate Values- Understand, embraces, and integrates Doyon corporate values into everyday duties and responsibilities.Customer, Client & Shareholder Service - Identifies and responds to current and future client needs by providing excellent service to internal and external clients.Safety and Security - Promotes a safe work environment for co-workers and customers.Teamwork - Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside or outside the organization.JOB-SPECIFIC COMPETENCIES:
Adaptability- Adapts to changing conditions and work assignments, sets priorities and manages multiple assignments, and tasks.Analytical Skills- Visualizes, articulates and solves a variety of problems and concepts and makes appropriate decisions based on available information.Attention to Detail- Ensures one's own and others' work and information are complete and accurate.Communication Skills- Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.Dependability- Consistently adheres to operational standards, ensures smooth operations and positive customer experiences, builds a productive workplace, is reliable, and improves team morale.Independence- Works with minimal supervision.Planning and Organizing- Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.Problem Solving- Anticipates and identifies problems, distinguishes between symptoms and causes, and determines alternative solutions involving varied levels of complexity, ambiguity and risk.Project Management - Plans, organizes, and manages resources to bring about the successful completion of specific projects.Research Skills- Searches, finds, and evaluates information sources.Risk Management- Assesses and quantifies risks, then takes measures to eliminate, mitigate, monitor, and control them.Time Management- Manages time effectively when accomplishing tasks, projects, and goals.SUPERVISION:
This position does not have supervisory responsibility.Qualifications
REQUIRED QUALIFICATIONS:
High school diploma or equivalentTwo-year college degree in the field of computer and/or five years equivalent work experience.Minimum three years' experience with servers, systems, and cloud solutionsExpert knowledge of VMWareProven Microsoft Office365 administration skills including Exchange, SharePoint and othersHands-on technical troubleshooting capabilitiesAbility to work independently with minimal supervisionKnowledge of computing infrastructuresExceptional critical thinking and problem-solving abilityPREFERRED QUALIFICATIONS:
Four-year degree in Computer Science or a related fieldRelated degree and/or industry certifications (MCSA, MCSE)Two years experience in a IT Cloud Administrator or IT Systems Administrator role
WORKING ENVIRONMENT:
The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities. There is a 40-hour on-site work week with on-call availability. Some travel may be required.
PHYSICAL DEMANDS:
The work is generally sedentary, requiring routine walking, standing, bending and carrying items weighing less than forty pounds. [Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions].
REASONABLE ACCOMMODATION:
It is Doyon's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
PREFERENCE STATEMENT:
Doyon grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
This job description is not an employment agreement or contract, implied or otherwise, other than an "at will" relationship. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.