Caesars Entertainment
Sportsbook Ticket Writer-Sportsbook-Part Time (Harrah's Ak-Chin Casino)
Caesars Entertainment, Phoenix, Arizona, United States, 85239
Job Description
Identified shifts will vary based on business needsStarting pay rate is $17.00 plus tips and may vary based on experience
JOB SUMMARY:
Our Ticket Writers deliver an outstanding service which exceeds our customer's expectations and actively promotes Caesars. They are experts in our innovative range of betting offers and they actively communicate these to our customers. They are aware of and contribute to Sportsbook action plans and take pride in knowing who our customers are and how our processes work.
ESSENTIAL JOB FUNCTIONS :Writes tickets and processes cash winning ticketsHandles customer questions and disputesCounts cash at the beginning and end of each shiftEnsure all customers, whether regular or infrequent, are made to feel welcome at all timesCarry out engaging conversations and provide friendly service to customersShow patience with customers who do not wager regularly; take the time to explain how wagering worksCommitted to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirementsCalls for MTL support when writing bets requiring MTL paperworkAdhere to Uniform Policy and ensures good standard of personal presentation at all timesAnticipate and act on the needs of the customer, seek and respond to feedbackEnsure all issues effecting the customer experience in the sports book are reported promptlyUndertake additional tasks contributing to the operations of the sports book, as requestedADDITIONAL JOB DUTIES:
Sets the proper example of hospitality and ensures that a visual impression of friendliness and courtesy are.Ensures adherence to all safety policies and procedures and reports any safety hazards to assigned Sports Book Supervisor.Adheres to regulatory, departmental and company policies.Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same.Other duties as assigned.EDUCATION and/or EXPERIENCE:
High School Diploma or GED preferredPrior casino experience is preferredQUALIFICATIONS:
The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.
Genuinely interested in working with and helping customersExcellent communication skillsPrefer working as part of a teamWell-presented, polite, tactful and friendlyNumerate, lively and quick-thinkingResolve complaints and difficult situations in a calm and patient mannerEnjoy promoting products and services confidentlyGather and act on customer feedback effectivelyPrioritize quick, effective speed of serviceHigh standards, initiative, pro-activity and professionalismFlexible to perform different tasks and follow procedures correctlyFull of drive and enthusiasm for your own developmentMust be able to read, write, speak and understand English.PHYSICAL DEMANDS AND WORK ENVIRONMENT :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to maneuver to all areas of the casino.Must be able to lift up to 40 pounds.Must be willing to assist in keeping the casino clean.Must be willing to approach and converse with strangers.Must be able to bend, reach, kneel, twist and grip items.Must be able to walk and be on feet for long periods of time.Must have sense of urgency and keep up with fast-paced business practices.Must be able to work calmly and professionally in stressful situations.Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust.Must be able to respond to visual and aural cues.
DISCLAIMER:Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Identified shifts will vary based on business needsStarting pay rate is $17.00 plus tips and may vary based on experience
JOB SUMMARY:
Our Ticket Writers deliver an outstanding service which exceeds our customer's expectations and actively promotes Caesars. They are experts in our innovative range of betting offers and they actively communicate these to our customers. They are aware of and contribute to Sportsbook action plans and take pride in knowing who our customers are and how our processes work.
ESSENTIAL JOB FUNCTIONS :Writes tickets and processes cash winning ticketsHandles customer questions and disputesCounts cash at the beginning and end of each shiftEnsure all customers, whether regular or infrequent, are made to feel welcome at all timesCarry out engaging conversations and provide friendly service to customersShow patience with customers who do not wager regularly; take the time to explain how wagering worksCommitted to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirementsCalls for MTL support when writing bets requiring MTL paperworkAdhere to Uniform Policy and ensures good standard of personal presentation at all timesAnticipate and act on the needs of the customer, seek and respond to feedbackEnsure all issues effecting the customer experience in the sports book are reported promptlyUndertake additional tasks contributing to the operations of the sports book, as requestedADDITIONAL JOB DUTIES:
Sets the proper example of hospitality and ensures that a visual impression of friendliness and courtesy are.Ensures adherence to all safety policies and procedures and reports any safety hazards to assigned Sports Book Supervisor.Adheres to regulatory, departmental and company policies.Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same.Other duties as assigned.EDUCATION and/or EXPERIENCE:
High School Diploma or GED preferredPrior casino experience is preferredQUALIFICATIONS:
The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.
Genuinely interested in working with and helping customersExcellent communication skillsPrefer working as part of a teamWell-presented, polite, tactful and friendlyNumerate, lively and quick-thinkingResolve complaints and difficult situations in a calm and patient mannerEnjoy promoting products and services confidentlyGather and act on customer feedback effectivelyPrioritize quick, effective speed of serviceHigh standards, initiative, pro-activity and professionalismFlexible to perform different tasks and follow procedures correctlyFull of drive and enthusiasm for your own developmentMust be able to read, write, speak and understand English.PHYSICAL DEMANDS AND WORK ENVIRONMENT :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to maneuver to all areas of the casino.Must be able to lift up to 40 pounds.Must be willing to assist in keeping the casino clean.Must be willing to approach and converse with strangers.Must be able to bend, reach, kneel, twist and grip items.Must be able to walk and be on feet for long periods of time.Must have sense of urgency and keep up with fast-paced business practices.Must be able to work calmly and professionally in stressful situations.Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust.Must be able to respond to visual and aural cues.
DISCLAIMER:Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.