State of South Carolina
Success Coach (Student Services Program Coordinator II) (Readvertising)
State of South Carolina, Charleston, South Carolina, United States, 29408
Salary:
$37,860.00 - $70,054.00 Annually
Location :
Charleston County, SC
Job Type:
FTE - Full-Time
Job Number:
2454/2457
Agency:
Trident Technical College
Opening Date:
06/13/2024
Closing Date:
Continuous
Residency Requirement:
Yes
Class Code::
CB70
Slot Number::
0013
Position Number::
019161
Normal Work Schedule::
Other
Pay Band:
Band 5
Opening Date:
08/08/2019
EEO Statement:
Equal Opportunity Employer
Agency Specific Application Procedures::
Applicants MUST complete the online SC State Jobs Employment Application. To fully evaluate qualifications, some positions may require submission of unofficial transcripts with the application. Only complete applications are considered. For assistance, contact TTC Human Resources at 843.574.6201. The position is open and filled with preference given to applicants who apply by March 01, 2024. Faculty positions require the submission of related unofficial transcripts with the application and may include any required certifications. Upon hire, official transcripts/certifications are required. Staff positions where a degree may be substituted for the related work experience must submit unofficial transcripts related to the position with the application and/or certifications. Upon hire, official transcripts/certifications are required. Unofficial transcripts may be uploaded to the application, mailed to TTC Human Resources, PO Box 118067 Charleston, SC 29423), or faxed to 843.574.6682 or emailed in PDF format to Employment@tridenttech.edu by the deadline date and time. Employment applicants may be subject to a background check. Failure to consent to a background check will remove your application from further consideration. Background checks are conducted in compliance with the Fair Credit Reporting Act (FCRA). Trident Technical College is an equal opportunity institution and does not discriminate in the admission or employment on the basis of race, gender, color, national or ethnic origin, age, religion, disability, marital status, veteran status, sexual orientation, gender identity, or pregnancy.
Normal Work Schedule (Other)::
The typical in-person work schedule is Monday - Friday 8:00 am to 5 pm, but may sometimes require adjusted hours to support evening, or weekend work. Position located: Thornley Campus
Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
Success Coaches serve as students' primary point of contact and will guide students through registration, orientation, financial aid, academic advising, counseling, and career services. These positions offer ongoing navigation and support to an assigned caseload of students, including troubleshooting, determining eligibility for benefits, locating student resources as requested, referring students to appropriate academic departments, and performing other student-related tasks. Responsibilities also include but are not limited to:
Navigating students through the onboarding process.Coordinating academic support for assigned programs.Using technology to monitor program and performance progress as appropriate.Counseling students on financial aid.Refer students to appropriate counseling services.Reviewing and accepting onboarding documents.Receiving and addressing early alert notifications.Overall office operations.
Maintaining student accountability using technology to monitor program and performance progress utilizing multiple computer software programs, smart boards, and communication technology. As appropriate, provide timely feedback to students and supervisors concerning the onboarding process and academic progress. Prepares, reviews, and submits essential operational and student records, reports, forms, regulatory information, and related documents. This includes but is not limited to handling financial and educational documents for onboarding.
Minimum and Additional Requirements
This position requires a bachelor's degree and experience in student services programs.Preferred Qualifications
Preferred candidates will have (2) two years of student services experience. Working experience with a management database, preferably with Ellucian Colleague and MS Office Suite, document imaging software, and CISCO call manager is ideal. Candidates supporting faculty, staff, and students in an education environment or working with the public daily in an office environment are highly desirable. Preferred experience in higher education supporting faculty, staff, and students. Excellent data entry, document processing/management, interpersonal, communication, and customer service skills are essential. The ability to prioritize and complete multiple tasks efficiently and effectively is vital. Strong analytical and problem-solving skills are a definite plus. Fluency in Spanish is also a plus.Additional Comments
Applicants MUST complete the online SC State Jobs Employment Application. To fully evaluate qualifications, some positions may require submission of unofficial transcripts with the application. Only complete applications are considered. For assistance, contact TTC Human Resources at 843.574.6201. The position is open and filled with preference given to applicants who apply by March 01, 2024.
Faculty positions
require the submission of related unofficial transcripts with the application and may include any required certifications. Upon hire, official transcripts/certifications are required.
Staff positions
where a degree may be substituted for the related work experience must submit unofficial transcripts related to the position with the application and/or certifications. Upon hire, official transcripts/certifications are required.
Unofficial transcripts may be uploaded to the application, mailed to TTC Human Resources, PO Box 118067 Charleston, SC 29423), or faxed to 843.574.6682 or emailed in PDF format to by the deadline date and time.
Employment applicants may be subject to a background check. Failure to consent to a background check will remove your application from further consideration. Background checks are conducted in compliance with the Fair Credit Reporting Act (FCRA).
Trident Technical College is an equal opportunity institution and does not discriminate in the admission or employment on the basis of race, gender, color, national or ethnic origin, age, religion, disability, marital status, veteran status, sexual orientation, gender identity, or pregnancy.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
TTC: Are you currently employed with Trident Technical College?
Yes: Full-Time FacultyYes: Full-Time StaffYes: Part-time Adjunct FacultyYes: Part-time StaffYes: OtherNo: Not currently employed with TTC
02
TTC: Applicants must complete the SC State Jobs Employment Application online. Resumes are NOT reviewed for qualifications. A resume may be attached, but not substituted for completing salary and work history or education and reference sections of the employment application.Incomplete applications will not be accepted. Is your application complete and reflects the minimum qualifications?
YesNo
03
What experience do you have in assisting first year students?
04
Describe any experience you have interpreting academic policies and advising students on degree requirements.
05
This position involves advising students with very diverse backgrounds, interests, and abilities. What experience do you have supporting different student populations?
06
Customer service is critical to the College and Student Success Center. Describe your established customer service experience and how it's impacted your co-workers.
07
Does your application reflect higher education student services experience?
YesNo
08
TTC: This is a full-time position with a compensation package that include state benefits. To view the benefit package, please visit: https://www.peba.sc.gov/.Salary is commensurate with education and experience based on SC pay band 5 with a salary range of $37,860 -$70,054. Is a salary history listed on the application?Is the preferred salary within the above range?
YesNo
Required Question
$37,860.00 - $70,054.00 Annually
Location :
Charleston County, SC
Job Type:
FTE - Full-Time
Job Number:
2454/2457
Agency:
Trident Technical College
Opening Date:
06/13/2024
Closing Date:
Continuous
Residency Requirement:
Yes
Class Code::
CB70
Slot Number::
0013
Position Number::
019161
Normal Work Schedule::
Other
Pay Band:
Band 5
Opening Date:
08/08/2019
EEO Statement:
Equal Opportunity Employer
Agency Specific Application Procedures::
Applicants MUST complete the online SC State Jobs Employment Application. To fully evaluate qualifications, some positions may require submission of unofficial transcripts with the application. Only complete applications are considered. For assistance, contact TTC Human Resources at 843.574.6201. The position is open and filled with preference given to applicants who apply by March 01, 2024. Faculty positions require the submission of related unofficial transcripts with the application and may include any required certifications. Upon hire, official transcripts/certifications are required. Staff positions where a degree may be substituted for the related work experience must submit unofficial transcripts related to the position with the application and/or certifications. Upon hire, official transcripts/certifications are required. Unofficial transcripts may be uploaded to the application, mailed to TTC Human Resources, PO Box 118067 Charleston, SC 29423), or faxed to 843.574.6682 or emailed in PDF format to Employment@tridenttech.edu by the deadline date and time. Employment applicants may be subject to a background check. Failure to consent to a background check will remove your application from further consideration. Background checks are conducted in compliance with the Fair Credit Reporting Act (FCRA). Trident Technical College is an equal opportunity institution and does not discriminate in the admission or employment on the basis of race, gender, color, national or ethnic origin, age, religion, disability, marital status, veteran status, sexual orientation, gender identity, or pregnancy.
Normal Work Schedule (Other)::
The typical in-person work schedule is Monday - Friday 8:00 am to 5 pm, but may sometimes require adjusted hours to support evening, or weekend work. Position located: Thornley Campus
Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
Success Coaches serve as students' primary point of contact and will guide students through registration, orientation, financial aid, academic advising, counseling, and career services. These positions offer ongoing navigation and support to an assigned caseload of students, including troubleshooting, determining eligibility for benefits, locating student resources as requested, referring students to appropriate academic departments, and performing other student-related tasks. Responsibilities also include but are not limited to:
Navigating students through the onboarding process.Coordinating academic support for assigned programs.Using technology to monitor program and performance progress as appropriate.Counseling students on financial aid.Refer students to appropriate counseling services.Reviewing and accepting onboarding documents.Receiving and addressing early alert notifications.Overall office operations.
Maintaining student accountability using technology to monitor program and performance progress utilizing multiple computer software programs, smart boards, and communication technology. As appropriate, provide timely feedback to students and supervisors concerning the onboarding process and academic progress. Prepares, reviews, and submits essential operational and student records, reports, forms, regulatory information, and related documents. This includes but is not limited to handling financial and educational documents for onboarding.
Minimum and Additional Requirements
This position requires a bachelor's degree and experience in student services programs.Preferred Qualifications
Preferred candidates will have (2) two years of student services experience. Working experience with a management database, preferably with Ellucian Colleague and MS Office Suite, document imaging software, and CISCO call manager is ideal. Candidates supporting faculty, staff, and students in an education environment or working with the public daily in an office environment are highly desirable. Preferred experience in higher education supporting faculty, staff, and students. Excellent data entry, document processing/management, interpersonal, communication, and customer service skills are essential. The ability to prioritize and complete multiple tasks efficiently and effectively is vital. Strong analytical and problem-solving skills are a definite plus. Fluency in Spanish is also a plus.Additional Comments
Applicants MUST complete the online SC State Jobs Employment Application. To fully evaluate qualifications, some positions may require submission of unofficial transcripts with the application. Only complete applications are considered. For assistance, contact TTC Human Resources at 843.574.6201. The position is open and filled with preference given to applicants who apply by March 01, 2024.
Faculty positions
require the submission of related unofficial transcripts with the application and may include any required certifications. Upon hire, official transcripts/certifications are required.
Staff positions
where a degree may be substituted for the related work experience must submit unofficial transcripts related to the position with the application and/or certifications. Upon hire, official transcripts/certifications are required.
Unofficial transcripts may be uploaded to the application, mailed to TTC Human Resources, PO Box 118067 Charleston, SC 29423), or faxed to 843.574.6682 or emailed in PDF format to by the deadline date and time.
Employment applicants may be subject to a background check. Failure to consent to a background check will remove your application from further consideration. Background checks are conducted in compliance with the Fair Credit Reporting Act (FCRA).
Trident Technical College is an equal opportunity institution and does not discriminate in the admission or employment on the basis of race, gender, color, national or ethnic origin, age, religion, disability, marital status, veteran status, sexual orientation, gender identity, or pregnancy.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
TTC: Are you currently employed with Trident Technical College?
Yes: Full-Time FacultyYes: Full-Time StaffYes: Part-time Adjunct FacultyYes: Part-time StaffYes: OtherNo: Not currently employed with TTC
02
TTC: Applicants must complete the SC State Jobs Employment Application online. Resumes are NOT reviewed for qualifications. A resume may be attached, but not substituted for completing salary and work history or education and reference sections of the employment application.Incomplete applications will not be accepted. Is your application complete and reflects the minimum qualifications?
YesNo
03
What experience do you have in assisting first year students?
04
Describe any experience you have interpreting academic policies and advising students on degree requirements.
05
This position involves advising students with very diverse backgrounds, interests, and abilities. What experience do you have supporting different student populations?
06
Customer service is critical to the College and Student Success Center. Describe your established customer service experience and how it's impacted your co-workers.
07
Does your application reflect higher education student services experience?
YesNo
08
TTC: This is a full-time position with a compensation package that include state benefits. To view the benefit package, please visit: https://www.peba.sc.gov/.Salary is commensurate with education and experience based on SC pay band 5 with a salary range of $37,860 -$70,054. Is a salary history listed on the application?Is the preferred salary within the above range?
YesNo
Required Question