UX Writing Lead - Remote_

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**This role is with Starship, a division of Optum Financial focused on making benefits better through human centered design and product innovation. Our mission is to unify and elevate the user experience for a range of products including HSAs, FSAs and lifestyle benefits. We believe the experience of using benefits should be simple, modern and fun, and we’re dedicated to bringing that vision to life. Our products are forward-thinking, and our company culture is no different. We’re a small, creative, nimble team that knows how to get work done—and have fun. We’ve got the inspirational spark of a startup combined with the trusted expertise of a Fortune 5 company. And we’re looking for bright, like-minded humans to join the party.We are seeking an experienced **UX Writing Lead** to establish the user experience (UX) writing practice at Starship and build a superstar team. This person needs to be a versatile player-coach who can think strategically about information architecture across systems, write informed UX copy for headers, labels, buttons, and modals, as well as manage and guide UX writers in sharpening their craft. You must be comfortable navigating a startup culture where we value iteration over perfection and make progress without having all the answers.You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.**Primary Responsibilities:**+ Leads and inspires writers to create their best work, without micromanaging+ Connects with cross-functional teams to investigate issues and solves problems efficiently+ Thinks holistically about the end-to-end user experience, conducting audits as needed, to develop a cohesive content strategy and information architecture+ Collaborates with research to understand user motivations and habits, and incorporates findings into copy+ Develops a relationship with the Marketing Copy Lead, meeting regularly to align and ensure consistency across the product experience+ Crafts clear, compelling UX copy that helps users navigate the product experience and achieve their goals; this includes task cards, modals, headers, labels, naming, and nomenclature+ Executes on the brand voice so that it’s consistent everywhere, yet relevant for each channel type+ Becomes immersed in product education to develop and maintain a product knowledge base+ Works with designers to create detailed mockups and user flows in Figma+ Reduces obstacles for their direct reports by addressing friction points in process, strategy, or interpersonal issues that affect their ability to do their best workYou’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.**Required Qualifications:**+ 5+ years of UX writing experience in a fast-paced industry+ 3+ years of experience using quantitative and qualitative user research to inform UX copy+ 3+ years of experience building strong cross-functional relationships with stakeholders+ 3+ years of experience collaborating closely with designers, product managers, and engineers+ 2+ case studies of leading a UX writing project from strategy to execution+ 1+ case study of creating a style guide to establish consistent UX writing across an organization+ 1+ year of experience working within or for a large organization**Preferred Qualifications:**+ Experience working in FinTech or healthcare industries+ Experience working with a string manager or content management system (CMS)+ Experience managing direct reports+ Growth mindset and comfort working in ambiguity+ Positive energy and a desire to create team culture in a remote-first world*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.**California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only:** The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.**Application Deadline:** This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.__Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.__UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._