City of Greensboro, NC
Library Support Assistant
City of Greensboro, NC, Wilmington, North Carolina, United States, 28412
Salary:
$19,523.00 - $27,613.00 Annually
Location :
NC 27401, NC
Job Type:
Active Part-Time
Job Number:
04414
Department:
Libraries
Division:
Main Library
Opening Date:
06/28/2024
Closing Date:
7/12/2024 11:59 PM Eastern
Description
The City of Greensboro exists to partner with the community to build the desired quality of life for Greensboro. All of our actions are guided by our commitment to and measured by our success in building public trust and the future we and the community desires.
Critical to our success is maintaining a work environment which fosters employee commitment to public service and making a difference in the lives of our residents.
If this sounds like a purpose that you would like to share in, please consider the opportunity below.
The full salary range is: $19,523-$27,613. The expected
hiring range is $19,523-$20,304
depending on qualifications, with an excellent benefits package. You can learn more about the benefits that the City of Greensboro offers by visiting https://www.greensboro-nc.gov/departments/people-culture/benefits
Work Schedule: 20 hours weekly, varied schedules during library operating hours: Monday - Friday 9am-9pm, Sat. 9:00 am - 6:00 pm, Sun 2pm - 6pm every other weekend required
In partnership with the community, the Greensboro Public Library (GPL) provides free and equal access to information, fosters lifelong learning and inspires the joys of reading. We are committed to this mission and it is our promise to our community; the Greensboro Public Library serves as a Conduit to Destiny®
If this promise resonates with you, there's a strong possibility that we'd like to partner with you too! GPL, recognized as the parent organization of the City of Greensboro's Libraries/Museum Department, is comprised of eight library locations and the Greensboro History Museum. Our employees pride themselves on delivering quality customer experiences, nurturing relationships and curating rich print and digital collections, all in an effort to make meaningful, measurable and desirable differences in the lives of our customers and the community as a whole.
Primary Duties/Brief Description of Work:
To support these ongoing activities and associated goals, we are currently seeking a
Library Support Assistant
to serve at various branch locations. The Library Support Assistant provides customer service to a diverse population related to circulation of library materials. This includes the responsibility of opening and closing the facility on specified days, nights and weekends and also includes ensuring that the library environment is conducive for excellent customer service (i.e. reporting equipment problems, leaks, outages, etc. to Manager or supervisor). The Library Support Assistant is to carry out library and city policies and procedures, i.e. circulation and registration, computer use, cash handling, and behavior guidelines. Also included is shelving library materials, straightening shelves and providing readers advisory. This position assists customers in finding answers to questions and in using library resources. Assists staff as needed with library programs and services. The Library reserves the right to transfer employees to other library locations as required by service needs.
Employees of the City of Greensboro are expected to perform all duties listed in their position descriptions, as well as other related duties as assigned, according to the City's four core values of honesty, integrity, stewardship, and respect. The physical duties of the job include standing, walking, reaching, stooping, climbing, lifting, or pushing approximately 40 lbs. This employee must be able to work the hours required including every other weekend. This employee must also maintain a reliable means of contact (i.e. home or cellular telephone).
This opportunity to join the Greensboro Public Library as a Library Support Assistant may be for you if you possess:The ability to provide excellent customer and public service that model the Library's BEYOND principles of being proactive, engaging, yearning to make a difference, owning our actions, nurturing relationships and delivering quality experiencesThe ability to establish and maintain strong working relationships with the general public and staff.The ability to assume responsibility; deal effectively with problems, exercise proper judgment when making decisions and refer problems to the appropriate personnel.The job is Non-Exempt under Fair Labor Standards Act.Qualifications
Minimum Qualifications:
High School Diploma/GED
with
face-to-face customer service experience in a
library or retail environment"OR"
No High School Diploma/GED
with
10 years of face-to-face customer service experience in a
library or retail environmentExperience with Microsoft Office (i.e. Word, Excel, Outlook, PowerPoint)An Ideal Candidate Would Also Possess (Preferred Qualifications):
1-3 years of related library customer service experienceExperience using a printer
01
What is your highest level of Education? Please select Not Applicable if you do not possess a high school diploma or GED. All Education/Degrees must also be reflected in the Education section of your employment application.
Not ApplicableSome High School EducationHigh School Diploma / GEDSome CollegeAssociates DegreeBachelors DegreeMasters DegreeDoctorateJuris Doctorate
02
How many years of experience do you possess providing face-to-face customer service in a library or retail environment?
**Experience must also be reflected in the Work History/ Employment section of your employment application.**
No experienceLess than 1 year experience1 year experience, but less than 3 years experience3 years experience, but less than 5 years experience5 years experience, but less than 7 years experience7 years experience, but less than 10 years experience10 or more years experience
03
"Clearly" describe (company name, job duties, etc.) your experience providing face-to-face customer service in a library or retail environment. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
04
This position requires working with computers and Microsoft Office software. Please select all areas in which you have experience working with.
No experienceInternetMicrosoft WordMicrosoft ExcelMicrosoft Outlook
05
How many years of experience do you possess providing face-to-face customer service in a library environment?
**Experience must also be reflected in the Work History/ Employment section of your employment application.**
No experienceLess than 1 year experience1 year experience, but less than 3 years experience3 years experience, but less than 5 years experience5 years experience, but less than 7 years experience7 years experience, but less than 10 years experience10 or more years experience
06
"Clearly" describe (company name, job duties, etc.) your experience providing face-to-face customer service in a library environment. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
07
Do you have experience using a printer? **Experience must also be reflected in the Work History/ Employment section of your employment application.**
YesNo
08
I understand that all Required Competencies, Work history and Credentials and Education must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the application, "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.
I understand
Required Question
$19,523.00 - $27,613.00 Annually
Location :
NC 27401, NC
Job Type:
Active Part-Time
Job Number:
04414
Department:
Libraries
Division:
Main Library
Opening Date:
06/28/2024
Closing Date:
7/12/2024 11:59 PM Eastern
Description
The City of Greensboro exists to partner with the community to build the desired quality of life for Greensboro. All of our actions are guided by our commitment to and measured by our success in building public trust and the future we and the community desires.
Critical to our success is maintaining a work environment which fosters employee commitment to public service and making a difference in the lives of our residents.
If this sounds like a purpose that you would like to share in, please consider the opportunity below.
The full salary range is: $19,523-$27,613. The expected
hiring range is $19,523-$20,304
depending on qualifications, with an excellent benefits package. You can learn more about the benefits that the City of Greensboro offers by visiting https://www.greensboro-nc.gov/departments/people-culture/benefits
Work Schedule: 20 hours weekly, varied schedules during library operating hours: Monday - Friday 9am-9pm, Sat. 9:00 am - 6:00 pm, Sun 2pm - 6pm every other weekend required
In partnership with the community, the Greensboro Public Library (GPL) provides free and equal access to information, fosters lifelong learning and inspires the joys of reading. We are committed to this mission and it is our promise to our community; the Greensboro Public Library serves as a Conduit to Destiny®
If this promise resonates with you, there's a strong possibility that we'd like to partner with you too! GPL, recognized as the parent organization of the City of Greensboro's Libraries/Museum Department, is comprised of eight library locations and the Greensboro History Museum. Our employees pride themselves on delivering quality customer experiences, nurturing relationships and curating rich print and digital collections, all in an effort to make meaningful, measurable and desirable differences in the lives of our customers and the community as a whole.
Primary Duties/Brief Description of Work:
To support these ongoing activities and associated goals, we are currently seeking a
Library Support Assistant
to serve at various branch locations. The Library Support Assistant provides customer service to a diverse population related to circulation of library materials. This includes the responsibility of opening and closing the facility on specified days, nights and weekends and also includes ensuring that the library environment is conducive for excellent customer service (i.e. reporting equipment problems, leaks, outages, etc. to Manager or supervisor). The Library Support Assistant is to carry out library and city policies and procedures, i.e. circulation and registration, computer use, cash handling, and behavior guidelines. Also included is shelving library materials, straightening shelves and providing readers advisory. This position assists customers in finding answers to questions and in using library resources. Assists staff as needed with library programs and services. The Library reserves the right to transfer employees to other library locations as required by service needs.
Employees of the City of Greensboro are expected to perform all duties listed in their position descriptions, as well as other related duties as assigned, according to the City's four core values of honesty, integrity, stewardship, and respect. The physical duties of the job include standing, walking, reaching, stooping, climbing, lifting, or pushing approximately 40 lbs. This employee must be able to work the hours required including every other weekend. This employee must also maintain a reliable means of contact (i.e. home or cellular telephone).
This opportunity to join the Greensboro Public Library as a Library Support Assistant may be for you if you possess:The ability to provide excellent customer and public service that model the Library's BEYOND principles of being proactive, engaging, yearning to make a difference, owning our actions, nurturing relationships and delivering quality experiencesThe ability to establish and maintain strong working relationships with the general public and staff.The ability to assume responsibility; deal effectively with problems, exercise proper judgment when making decisions and refer problems to the appropriate personnel.The job is Non-Exempt under Fair Labor Standards Act.Qualifications
Minimum Qualifications:
High School Diploma/GED
with
face-to-face customer service experience in a
library or retail environment"OR"
No High School Diploma/GED
with
10 years of face-to-face customer service experience in a
library or retail environmentExperience with Microsoft Office (i.e. Word, Excel, Outlook, PowerPoint)An Ideal Candidate Would Also Possess (Preferred Qualifications):
1-3 years of related library customer service experienceExperience using a printer
01
What is your highest level of Education? Please select Not Applicable if you do not possess a high school diploma or GED. All Education/Degrees must also be reflected in the Education section of your employment application.
Not ApplicableSome High School EducationHigh School Diploma / GEDSome CollegeAssociates DegreeBachelors DegreeMasters DegreeDoctorateJuris Doctorate
02
How many years of experience do you possess providing face-to-face customer service in a library or retail environment?
**Experience must also be reflected in the Work History/ Employment section of your employment application.**
No experienceLess than 1 year experience1 year experience, but less than 3 years experience3 years experience, but less than 5 years experience5 years experience, but less than 7 years experience7 years experience, but less than 10 years experience10 or more years experience
03
"Clearly" describe (company name, job duties, etc.) your experience providing face-to-face customer service in a library or retail environment. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
04
This position requires working with computers and Microsoft Office software. Please select all areas in which you have experience working with.
No experienceInternetMicrosoft WordMicrosoft ExcelMicrosoft Outlook
05
How many years of experience do you possess providing face-to-face customer service in a library environment?
**Experience must also be reflected in the Work History/ Employment section of your employment application.**
No experienceLess than 1 year experience1 year experience, but less than 3 years experience3 years experience, but less than 5 years experience5 years experience, but less than 7 years experience7 years experience, but less than 10 years experience10 or more years experience
06
"Clearly" describe (company name, job duties, etc.) your experience providing face-to-face customer service in a library environment. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
07
Do you have experience using a printer? **Experience must also be reflected in the Work History/ Employment section of your employment application.**
YesNo
08
I understand that all Required Competencies, Work history and Credentials and Education must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the application, "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.
I understand
Required Question