Cynet Systems
Service Writer
Cynet Systems, Dallas, Texas, United States, 75215
Job Description:
Responsibilities:
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.nalyze customers needs, gather pertinent information, and open work orders.Provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability.Reviews plans with the Service Supervisor/Team Lead prior to customer contact.Works with the Service Supervisor and Team Lead to schedule job assignments.Develops positive relationships with key customers.Resolves customer concerns regarding Clients' or distributor warranties.Explain charges to customers.Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.Must Have:
Customer service experience.Schedule appointments, process orders, monitor delivery and handle customer complaints.Their duties include working with computers and building and maintaining relationships.Prior Experience:
Customer Service experience is required.If they have any prior experience with the auto industry that is an added bonus but not required.Education:
High School diploma or equivalent.
Responsibilities:
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.nalyze customers needs, gather pertinent information, and open work orders.Provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability.Reviews plans with the Service Supervisor/Team Lead prior to customer contact.Works with the Service Supervisor and Team Lead to schedule job assignments.Develops positive relationships with key customers.Resolves customer concerns regarding Clients' or distributor warranties.Explain charges to customers.Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.Must Have:
Customer service experience.Schedule appointments, process orders, monitor delivery and handle customer complaints.Their duties include working with computers and building and maintaining relationships.Prior Experience:
Customer Service experience is required.If they have any prior experience with the auto industry that is an added bonus but not required.Education:
High School diploma or equivalent.