Allina Health
Supervisor EMS Communication Center
Allina Health, Saint Paul, Minnesota, United States, 55130
Number of Job Openings Available:1Date Posted:June 25, 2024Department:84000601 CommunicationsShift:Day/Evening/Night (United States of America)Shift Length:12 hour shiftHours Per Week:40Union Contract:Non-UnionWeekend Rotation:Every OtherJob Summary:Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.Key Position Details:Every other weekend12-hour day/evening/night shiftsBenefit eligibleJob Description:
Provides daily operations support of emergency communication center operations. Coordinates and monitors services, performance and productivity levels. Participates in incident command structure during major events. Communicates, supports, manages and educates employees.
Principle Responsibilities
Leadership of employees.
Creates and manages staff work schedules.Provides feedback and ongoing development of employees.Analyzes performance metrics to identify trends and resolve issues.Manages employee training accountability and certification requirements.
Department operations.
Defines individual and team goals.Monitors staff and department performance and productivity levels and proposes ways to improve effectiveness and efficiency of processes and procedures.Analyzes and identifies problem areas and adjusts processes and staffing priorities.Participates in incident command structure during major events.Investigates, documents, reports and resolves concerns, complaints and incidents.
Community public safety.
May work with community public safety partners and corporate internal and external stakeholders.
Other duties as assigned.Required Qualifications
Associate's or Vocational degree within 36 months of hire2 to 5 years in public safety communications center and0 to 2 years in a leadership positionPreferred Qualifications
Bachelor's degree Emergency Medical ServicesLicenses/Certifications
FEMA100-Intro to Incident Command System - FEMA Management institute required within 90 days andFEMA200-ICS Single Res-Initial Action - FEMA Management institute required within 90 days andFEMA700-Natl Inc Mgmt System-Intro - FEMA Management institute required within 90 daysValid Driver's License required upon hire - MN and WI residents must obtain a valid driver's license in their state of residence within 60 days of employment in accordance with policyEmergency Medical Dispatch (EMD) Certification required within 180 days
Physical DemandsLight Work:Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently
Provides daily operations support of emergency communication center operations. Coordinates and monitors services, performance and productivity levels. Participates in incident command structure during major events. Communicates, supports, manages and educates employees.
Principle Responsibilities
Leadership of employees.
Creates and manages staff work schedules.Provides feedback and ongoing development of employees.Analyzes performance metrics to identify trends and resolve issues.Manages employee training accountability and certification requirements.
Department operations.
Defines individual and team goals.Monitors staff and department performance and productivity levels and proposes ways to improve effectiveness and efficiency of processes and procedures.Analyzes and identifies problem areas and adjusts processes and staffing priorities.Participates in incident command structure during major events.Investigates, documents, reports and resolves concerns, complaints and incidents.
Community public safety.
May work with community public safety partners and corporate internal and external stakeholders.
Other duties as assigned.Required Qualifications
Associate's or Vocational degree within 36 months of hire2 to 5 years in public safety communications center and0 to 2 years in a leadership positionPreferred Qualifications
Bachelor's degree Emergency Medical ServicesLicenses/Certifications
FEMA100-Intro to Incident Command System - FEMA Management institute required within 90 days andFEMA200-ICS Single Res-Initial Action - FEMA Management institute required within 90 days andFEMA700-Natl Inc Mgmt System-Intro - FEMA Management institute required within 90 daysValid Driver's License required upon hire - MN and WI residents must obtain a valid driver's license in their state of residence within 60 days of employment in accordance with policyEmergency Medical Dispatch (EMD) Certification required within 180 days
Physical DemandsLight Work:Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently