Comcast
Sr. Manager, User Experience
Comcast, Philadelphia, Pennsylvania, United States, 19124
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
Job Summary
Team Overview: The Digital Marketing Experience Group of Comcast Business is transforming how new and existing Small, Medium, Mid-Market, and Enterprise business prospects and customers establish and grow a long-lasting relationship with Comcast. The Comcast Business Experience Design (XD) team collaborates closely with Sales, Product Management, Customer Experience, Content, Brand, Communications, and Development counterparts to define and design the end digital product, with a stellar customer experience at the forefront of every decision. Position Description: As a Senior UX Manager on the Experience Design team, you will play a lead role in bringing the Comcast Business experience vision and strategy to life across our end-to-end prospect and customer journeys focusing on our website – ComcastBusiness.com. Your work will showcase outstanding experiences for both eCommerce websites as well as highly technical software applications that meet both customer and business objectives. You will be a hands-on project leader who will inspire and lead UX and visual designers to deliver awesome experiences. In this role, you’re expected to present to senior and leadership as well as be hands-on. A portfolio is required. Recent B2B experience is a plus.
Job Description
Core Responsibilities
This role will report to the User Experience Director, and will support them in delivering world class experiences that drive both customer and business results, with a strong command of UX strategy, research, interaction and visual design capabilities.
STRATEGY
Supports leadership in developing a long term UX vision across multiple design teams that brings about innovative, consumer-focused experiences that meet business and customer goals.Communicates vision and design to peers and stakeholders through facilitating design sessions, conducting design walkthroughs, and presenting work to leadership.
DESIGN PROJECT OVERSIGHT
Drives the strategy, design, and delivery of innovative digital experiences which result in improved user productivity, discoverability and simplicity.Maintains the highest standards of product usability and design quality and takes a lead role in reviewing and art directing specific projects, ensuring that projects are assigned and delivered on deadline.Leads project teams to design consistent user experiences across all platforms based on proven methodologies and research, while defining and adhering to style guides.Serves as a thought leader regarding usability and accessibility standards and principles.Maintains a critical eye and an obsessive attention to detail.
COLLABORATION
Engages UX Research teams to capitalize on key findings throughout the creative process. Manages the effort to prepare for, facilitate, and analyze the results of usability tests to incorporate into detailed designs.Knows why: partners with analytics teams to execute on data-driven solutions.Creates scalable solutions for cross platform capabilities.Participates in project definition activities and cross-team exercises to outline and document project scope.Employs appropriate design documentation throughout the product lifecycle, including user experience strategy documents, prototypes, visual style guides and user interface specifications, site maps, flow diagrams, wireframes, customer journey maps, and high-res visual comps.Expert in the application of development methodologies that supports collaborative, iterative and improved design.Ensures a positive, collaborative cross-functional atmosphere and process across all of Comcast with specific attention on the UX cross-discipline teams.
Other
Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.
Qualifications
Possesses strong executive presence.Develops strong partnerships with Product Management, Business, MarCom, Brand, Sales, Customer Experience, Content and Development stakeholders to define shared vision and goals.5+ years leading project teams focused on user experience and/or interaction design experience for digital interfaces.Ability to lead multiple projects at once, demonstrating the agility needed to deliver on time and to standard.Ability to distill and organize large amounts of complex information into simple, usable application designs.Mentors UX teams in ideation and concept explorations, as well as on-time delivery to roadmaps.Hands-on leader and doer.Strong communication and leadership skills.Team collaborator with strong facilitation, brainstorming and collaboration skills.Experience implementing design systems.Experience working in a matrixed, agile environment.Possess strong technical acumen and an ability to understand new technologies.Familiarity with fundamentals of web and mobile OS.Familiarity with designing for CMS and component-based systems, as well as design delivery to content-management and development teams that support build-out of those systems.Excellent written and spoken communication skills (both technical and non-technical).Awareness of industry and competitor best practices.
Employees At All Levels Are Expected To
Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.
Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.#J-18808-Ljbffr
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
Job Summary
Team Overview: The Digital Marketing Experience Group of Comcast Business is transforming how new and existing Small, Medium, Mid-Market, and Enterprise business prospects and customers establish and grow a long-lasting relationship with Comcast. The Comcast Business Experience Design (XD) team collaborates closely with Sales, Product Management, Customer Experience, Content, Brand, Communications, and Development counterparts to define and design the end digital product, with a stellar customer experience at the forefront of every decision. Position Description: As a Senior UX Manager on the Experience Design team, you will play a lead role in bringing the Comcast Business experience vision and strategy to life across our end-to-end prospect and customer journeys focusing on our website – ComcastBusiness.com. Your work will showcase outstanding experiences for both eCommerce websites as well as highly technical software applications that meet both customer and business objectives. You will be a hands-on project leader who will inspire and lead UX and visual designers to deliver awesome experiences. In this role, you’re expected to present to senior and leadership as well as be hands-on. A portfolio is required. Recent B2B experience is a plus.
Job Description
Core Responsibilities
This role will report to the User Experience Director, and will support them in delivering world class experiences that drive both customer and business results, with a strong command of UX strategy, research, interaction and visual design capabilities.
STRATEGY
Supports leadership in developing a long term UX vision across multiple design teams that brings about innovative, consumer-focused experiences that meet business and customer goals.Communicates vision and design to peers and stakeholders through facilitating design sessions, conducting design walkthroughs, and presenting work to leadership.
DESIGN PROJECT OVERSIGHT
Drives the strategy, design, and delivery of innovative digital experiences which result in improved user productivity, discoverability and simplicity.Maintains the highest standards of product usability and design quality and takes a lead role in reviewing and art directing specific projects, ensuring that projects are assigned and delivered on deadline.Leads project teams to design consistent user experiences across all platforms based on proven methodologies and research, while defining and adhering to style guides.Serves as a thought leader regarding usability and accessibility standards and principles.Maintains a critical eye and an obsessive attention to detail.
COLLABORATION
Engages UX Research teams to capitalize on key findings throughout the creative process. Manages the effort to prepare for, facilitate, and analyze the results of usability tests to incorporate into detailed designs.Knows why: partners with analytics teams to execute on data-driven solutions.Creates scalable solutions for cross platform capabilities.Participates in project definition activities and cross-team exercises to outline and document project scope.Employs appropriate design documentation throughout the product lifecycle, including user experience strategy documents, prototypes, visual style guides and user interface specifications, site maps, flow diagrams, wireframes, customer journey maps, and high-res visual comps.Expert in the application of development methodologies that supports collaborative, iterative and improved design.Ensures a positive, collaborative cross-functional atmosphere and process across all of Comcast with specific attention on the UX cross-discipline teams.
Other
Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.
Qualifications
Possesses strong executive presence.Develops strong partnerships with Product Management, Business, MarCom, Brand, Sales, Customer Experience, Content and Development stakeholders to define shared vision and goals.5+ years leading project teams focused on user experience and/or interaction design experience for digital interfaces.Ability to lead multiple projects at once, demonstrating the agility needed to deliver on time and to standard.Ability to distill and organize large amounts of complex information into simple, usable application designs.Mentors UX teams in ideation and concept explorations, as well as on-time delivery to roadmaps.Hands-on leader and doer.Strong communication and leadership skills.Team collaborator with strong facilitation, brainstorming and collaboration skills.Experience implementing design systems.Experience working in a matrixed, agile environment.Possess strong technical acumen and an ability to understand new technologies.Familiarity with fundamentals of web and mobile OS.Familiarity with designing for CMS and component-based systems, as well as design delivery to content-management and development teams that support build-out of those systems.Excellent written and spoken communication skills (both technical and non-technical).Awareness of industry and competitor best practices.
Employees At All Levels Are Expected To
Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.
Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.#J-18808-Ljbffr