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Samsung Research America

Senior Staff, UX Design Researcher

Samsung Research America, California, Missouri, United States, 65018


Lab Summary:

The following information provides an overview of the skills, qualities, and qualifications needed for this role.Samsung Design Innovation Center, located in San Francisco, is opening a Computational Design Lab, reinventing the way we design products and manufacturing with computational design, AI an ML. In this new dynamic lab, we will solve inspirational and complex design problems to spark creativity, to optimize design concepts, and to design innovative products for the present and the future. The lab will engage with various internal teams across the world to create globally-impacting designs by collecting data, developing models, and applying computations.

We are looking for talented designers and creative technologists to join our group and bring new energy to our process. You should be ready to help at all stages of product design, from identifying unmet and latent needs, discovering new design opportunities, designing new product concepts to applying technology creatively to solve real user problems and create radically new experiences that re-imagine the way we interact with products.

Samsung Design Innovation Center is one of the leading overseas design studios in Samsung. Our mission is to understand people and lifestyles to deliver meaningful experiences, through beautiful yet functional design, enabled by innovative cutting-edge technologies.

The studio is working on various advanced product experiences which can shape the future of Samsung Businesses, working with various internal teams through experience-driven approach. Our work appears on smartphones, tablets, computers, televisions, wearables, and other devices we can’t describe yet. See some of our work at http://design.samsung.com/global/contents/sdic/

Position Summary:

The UX Design Researcher takes a human-centric approach to uncover new behavioral shifts and values to guide future products and experience opportunities for Samsung. You will be able to identify users unmet needs via conducting various types of user research activities and understand how people use products, systems, or services to help guide the design of desired user experiences. You will continuously refine your research methodologies in order to provide a fresh perspective.

We are interested in passionate and self-motivated individuals who are comfortable in a highly fluid environment. You will bring drive, smarts, and curiosity; we will provide the environment for you to thrive and grow.

User research and heuristic evaluation of existing products

Strong demonstrable experience in User Experience Design/ Design Research/ Product Design

User-centric, research driven mindset for design and discovery

Ability to think and act strategically and proactively

Dedicated and strong attention to detail

Strong time management skills

Position Responsibilities:

Research planning: Be able to create quantitative and qualitative research plans, with clear rationale for the overall research prototcol (recruitment criteria, data collection methods and metrics, stimulus, etc) and grounded with a initial set of hypothesis

Research execution: Be able to conduct and lead live interviews to extract in depth insights

Research synthesis: Be able to develop tangible insights that satisfy key stakeholder expectations. Be able to develop short video clips to capture sentiment and key insights from the user interviews

Research presentation: Be able to create a compelling presentation and report of the research findings. Be comfortable pitching and communicating the research insights to stakeholders

Travel International and Domestic and work overtime when needed

Required Skills:

Bachelor’s Degree, Master’s Preferred in design research field or equivalent practical experience and training

10+ years in user experience research. Previous design agency experience preferred

Advanced understanding of design-centered research processes and methodologies for identifying and solving problems

Ability to conduct and lead User Research to identify users and generate synthetic insights

Strong understanding of design thinking, design principles, and experience design methodologies and their applications

Time management skills, attention to detail, and ability to think and act strategically and proactively

Be clear, concise, have transparent communication style, willing to take action, and open to starting a project, idea, concept from scratch

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