Product Designer

As Product Designer you'll work in a multidisciplinary team, alongside researchers, experience designers, visual designers and developers, to deliver word-class, human-centered products and services for Prudential's Customer Office. Your role will be to analyze, plan, map, and create the most valuable and contextually accurate experiences that are simple, and intuitive for prudential's customers to use. Not only will you be excited by the challenge of creating great products across multiple channels, devices, and platforms, but you will also be able to see and own the end-to end journey as well as the detailed outcomes. You will have a deep understanding of digital technology, how to design in an fast-paced, high-pressure environment, whilst helping transform Prudential's end-to-end product and service delivery model. Main responsibilities As Product Designer at Prudential you will: • Understand customer needs and identify where separate interactions should come together as one that meets that need • Arrange these separate interactions into rational user flows and digital touch-points for that product • Look for commonalities in activities across experiences where new product opportunities could be realized • Understand the core Human Centered Design framework of an experience and design targeted improvements to that framework that accommodates new and improved process refinements • Create and rapidly iterate interactive prototypes in accordance with task, scenario and journey • Identify and design new cross-functional design patterns and standards • Co-creating on designs with developers, marketing and product stakeholders • Put forward new cases for designs improvements with product managers • Communicate with detailed design and industry backed decisions and be able to represent all experience touch-points • Engage and align with all multidisciplinary teams across the customer office business • Run and lead Design Thinking, Lean Business Canvas workshops, design sprints and other collaborative activities • Represent and champion Human Centered Design across the entire Prudential business • Analyze failure within existing experiences and identify root causes for that failure • Identify opportunities for cost reduction and process improvement within existing services Skills and experience It's essential that you will have: • 4+ years in a Product Design, UX or equivalent design role • Agency and or corporate environment experience • Solid experience with the following Sketching Wireframing Prototyping Sitemapping Data Visualization and Communication Workshop Facilitation Visual User Interface Design UserFlows Experience Mapping Research User Testing Experience Strategy • Demonstrable experience of explaining design ideas and concepts in a way that people of different backgrounds can understand • Demonstrable experience of how to interpret qualitative and quantitate research • High level of experience with recognizing complex business challenges • Experience working in a fast paced environment • Working collectively and autonomously with crossfunctional teams • Solid understanding of Information Architecture, taxonomy, language and content matrixes • A design related degree or relevant experience in designing products and services • Experience working across multiple business units • Demonstrable experience on how visual form and experience function work together • Experience working in lean and or agile environments • Basic front-end technology integration and enablement knowledge • Ability to translate outputs and outcomes into compelling written presentations For this role, the following competencies are essential

ll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.