Penn Foster
Senior Design Researcher
Penn Foster, Washington, District of Columbia, us, 20022
ARE YOU A CREATIVE, SELF-STARTER SEEKING A CHALLENGE? DO YOU WANT TO MAKE AN IMPACT ON THE NATION’S HEALTH, WELL-BEING, AND SECURITY? DO YOU HAVE A PASSION FOR DEVELOPING PEOPLE AND ORGANIZATIONS?GREAT, WE WANT TO MEET YOU.We build partnerships with clients to improve their organization's performance. Whether it's enhancing the technical capability of our nation's defense systems or advancing research and development for Veteran healthcare, our partnerships are making an impact in our communities and country.JJR’s Client Experience organization acts as customer champion, capability builder, and innovation catalyst. We are seeking a pioneer who will advance our digital transformation strategy, serve clients, mentor staff, and develop new solutions to our clients’ challenges. Sound interesting? Keep reading.WHY YOU SHOULD WORK WITH US.You will be strategically important to the growth and development of our business. You will have a direct impact on the inspiring missions of our clients and play a significant role in carrying out JJR’s mission and purpose. We offer opportunities for growth and long-term career development. We are committed to our values and culture as demonstrated by our decisions and engagement initiatives. We are servant leaders who humbly lead wherever we are – at home, at work, and in our communities.Need proof? It’s in the pudding. Here is what people are saying.“JJR is one of the best companies I have worked with (for) in the past 20+ years.” – Anonymous employee feedback from internal engagement surveys“I feel JJR does a very good job of hiring people who will work well in the group dynamic - people who share the same work ethic and values, which makes for working together to be much easier and more enjoyable.” – Anonymous employee feedback from internal engagement surveysYOU IN? GREAT, HERE ARE THE DETAILS.Title : Senior Design ResearcherLocation:
Remote position – preferred location within 75 miles of National Capital Area/DMVClassification:
Salary, ExemptTravel:
10%Security Requirement:
Must have, or be able to obtain, Tier 1 / National Agency Check with Written Inquiries (NACI) background investigation for the Department of Veterans Affairs (VA).The RoleAs Senior Service Researcher you will be responsible for guiding government clients through design thinking processes incorporating human-centered and design thinking methods to solve end-to-end service and customer and employee experience challenges. You will plan, organize, and facilitate sessions that uncover pain points, identify opportunities to define vision and strategy, and develop creative ways to solve complex problems. You will serve as the voice of the end user, making sure their needs are considered and met within any proposed solution. Through qualitative and quantitative research, you will collect in-depth insights about the end-user. This information will help inform the design process and build user-friendly products based on feedback, not just assumptions. You will co-create solutions with clients to improve the success of technology implementations and work with multifunctional teams to translate business requirements into achievable technical components.Position ExpectationsPerform all duties in accordance with our code of conduct.Actively engage in your role and be accountable for all outcomes.Deliver exceptional service to internal and external clients, partners, teammates.Contribute to JJR’s strategic initiatives required to achieve JJR’s Grounded & Growing 2025 objectives.Primary ResponsibilitiesDevelop research plans, interview guides, and lead teams in interviews with research participants. Collect participant insights through direct observation and prototype testing. Conduct interviews or surveys of users or customers to collect info on topics such as requirements, needs and or interfaces. Inform, write, and review HCD project proposals, test plans, and research protocols. This person will balance user and business needs, and positively shape product strategy. They will conduct, and synthesize research with minimal supervision, and apply their deep knowledge of research methods, theories and approaches to proactively tackle undefined, complex challenges and consistently bring a big picture, strategic mindset to their work. They are excellent communicators and storytellers who make compelling artifacts and presentations that are framed appropriately for the audience and goals. They plan and facilitate collaboration between cross-functional team members and stakeholders and synthesize inputs into a research direction.ContributionsDeliver Exceptional Client ExperienceApply an iterative, design thinking process and lens to help clients solve complex problems in strategic planning, process improvement, technology adoption and evolution, and service delivery.Facilitate discovery and innovation research with a range of stakeholders including government audiences, from senior leaders to front-line implementers using human-centered methods, tools, and best practices.Synthesize research and data and craft compelling stories to communicate insights that will shape service and technology innovations.Help develop and create journey maps, personas, ecosystem, and experience maps that articulate actionable recommendations for organizational and workflow change.Demonstrate how user research should be integrated into developing technology and new ways of working.Perform research and convert insights from leading designers, strategists, and technologists into solutions to organizational management challenges.Help craft compelling stories and visual models to communicate insights and discoveries.Communicate with government stakeholders and decision-makers in compelling ways using a variety of visual mediums.Experience collaborating within a multi-disciplinary delivery team including other designers, technologists, data scientists, engineers, solution architects, and change managers.Required Education, Experience, & Skills:Minimum 8 years of experience in human-centered design and/or closely related areas (Design Thinking, Design Strategies, Service Design, Design-Led Research).Bachelor’s Degree, preferably in design, human-centered design, or related field.Proven record of planning and conducting research programs, developing insights, envisioning desirable human futures, and translating concepts into action.Thorough knowledge and demonstrated experience applying design thinking/HCD principles and tools to solve client challenges.Developed research plans, developed interview guides, and led teams in interviews with research participants.Collected participant insights through direct observation and prototype testing.Written, reviewed, and commented on HCD project proposals, test plans, and research protocols.Conducted interviews or surveys of users or customers to collect information on topics such as requirements, needs, and/or interfaces.JJR may choose to substitute education with relevant experience.Preferred Education, Experience, & SkillsGraduate degree in a design field, organization development, design innovation, human psychology or related field.Exceptional oral and written communication and presentation skills, with proficiency in multiple methods of visual communication.Familiarity and/or experience working on a scrum team within the Agile delivery framework.Experience in group facilitation, including with groups of senior organizational leaders.Ability to work in a fast-paced and dynamic environment.A deep, natural curiosity and strong interpersonal, verbal, and written communication skills.Ability to be nimble through constant change and unexpected challenges.Self-starter and results-oriented, able to work under minimal mentorship.Application and technology delivery experience.TOTAL COMPENSATION PACKAGESalary:
In accordance with various state and federal pay transparency regulations, as well as best industry practices, our job descriptions include the salary range we reasonably expect to pay those joining our team, contingent upon little to no training being required. A final salary is subject to several factors, including but not limited to the following: years of experience, education, certification(s), training, specialized skills, responsibilities, etc.The range of pay for this position is $121,000- $158,000Core Benefits:
Medical, Dental, Vision, 401K, Monthly $200 HSA Match, Complimentary $50k Basic Life and AD&D (eligible employees), STD, Complimentary LTD, AFLAC Coverage, etc.PTO, Flexible Schedule, and Holidays:
Employees receive a robust amount of PTO along with flexible/hybrid working schedules and additional support for new parents. JJR also observes a total of 11 paid federal holidays annually, including: New Year's Day, President's Day, 4th of July, Veteran's Day, Christmas, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Labor Day, Thanksgiving, and Columbus Day.Professional Development + Continued Education Support:
We believe employees at all levels benefit from continued growth and learning. As such, JJR is committed to paying the entirety of the cost for job-related certifications and/or training programs as well as contributing towards job-related higher-level education.EEO Statement
Do you have the skills to fill this role Read the complete details below, and make your application today.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.DisclaimerThis description in no way implies that the duties listed here are the only ones the employee can be required to perform. The employee is expected to perform other tasks as dictated by their supervisor or JJR leadership.
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Remote position – preferred location within 75 miles of National Capital Area/DMVClassification:
Salary, ExemptTravel:
10%Security Requirement:
Must have, or be able to obtain, Tier 1 / National Agency Check with Written Inquiries (NACI) background investigation for the Department of Veterans Affairs (VA).The RoleAs Senior Service Researcher you will be responsible for guiding government clients through design thinking processes incorporating human-centered and design thinking methods to solve end-to-end service and customer and employee experience challenges. You will plan, organize, and facilitate sessions that uncover pain points, identify opportunities to define vision and strategy, and develop creative ways to solve complex problems. You will serve as the voice of the end user, making sure their needs are considered and met within any proposed solution. Through qualitative and quantitative research, you will collect in-depth insights about the end-user. This information will help inform the design process and build user-friendly products based on feedback, not just assumptions. You will co-create solutions with clients to improve the success of technology implementations and work with multifunctional teams to translate business requirements into achievable technical components.Position ExpectationsPerform all duties in accordance with our code of conduct.Actively engage in your role and be accountable for all outcomes.Deliver exceptional service to internal and external clients, partners, teammates.Contribute to JJR’s strategic initiatives required to achieve JJR’s Grounded & Growing 2025 objectives.Primary ResponsibilitiesDevelop research plans, interview guides, and lead teams in interviews with research participants. Collect participant insights through direct observation and prototype testing. Conduct interviews or surveys of users or customers to collect info on topics such as requirements, needs and or interfaces. Inform, write, and review HCD project proposals, test plans, and research protocols. This person will balance user and business needs, and positively shape product strategy. They will conduct, and synthesize research with minimal supervision, and apply their deep knowledge of research methods, theories and approaches to proactively tackle undefined, complex challenges and consistently bring a big picture, strategic mindset to their work. They are excellent communicators and storytellers who make compelling artifacts and presentations that are framed appropriately for the audience and goals. They plan and facilitate collaboration between cross-functional team members and stakeholders and synthesize inputs into a research direction.ContributionsDeliver Exceptional Client ExperienceApply an iterative, design thinking process and lens to help clients solve complex problems in strategic planning, process improvement, technology adoption and evolution, and service delivery.Facilitate discovery and innovation research with a range of stakeholders including government audiences, from senior leaders to front-line implementers using human-centered methods, tools, and best practices.Synthesize research and data and craft compelling stories to communicate insights that will shape service and technology innovations.Help develop and create journey maps, personas, ecosystem, and experience maps that articulate actionable recommendations for organizational and workflow change.Demonstrate how user research should be integrated into developing technology and new ways of working.Perform research and convert insights from leading designers, strategists, and technologists into solutions to organizational management challenges.Help craft compelling stories and visual models to communicate insights and discoveries.Communicate with government stakeholders and decision-makers in compelling ways using a variety of visual mediums.Experience collaborating within a multi-disciplinary delivery team including other designers, technologists, data scientists, engineers, solution architects, and change managers.Required Education, Experience, & Skills:Minimum 8 years of experience in human-centered design and/or closely related areas (Design Thinking, Design Strategies, Service Design, Design-Led Research).Bachelor’s Degree, preferably in design, human-centered design, or related field.Proven record of planning and conducting research programs, developing insights, envisioning desirable human futures, and translating concepts into action.Thorough knowledge and demonstrated experience applying design thinking/HCD principles and tools to solve client challenges.Developed research plans, developed interview guides, and led teams in interviews with research participants.Collected participant insights through direct observation and prototype testing.Written, reviewed, and commented on HCD project proposals, test plans, and research protocols.Conducted interviews or surveys of users or customers to collect information on topics such as requirements, needs, and/or interfaces.JJR may choose to substitute education with relevant experience.Preferred Education, Experience, & SkillsGraduate degree in a design field, organization development, design innovation, human psychology or related field.Exceptional oral and written communication and presentation skills, with proficiency in multiple methods of visual communication.Familiarity and/or experience working on a scrum team within the Agile delivery framework.Experience in group facilitation, including with groups of senior organizational leaders.Ability to work in a fast-paced and dynamic environment.A deep, natural curiosity and strong interpersonal, verbal, and written communication skills.Ability to be nimble through constant change and unexpected challenges.Self-starter and results-oriented, able to work under minimal mentorship.Application and technology delivery experience.TOTAL COMPENSATION PACKAGESalary:
In accordance with various state and federal pay transparency regulations, as well as best industry practices, our job descriptions include the salary range we reasonably expect to pay those joining our team, contingent upon little to no training being required. A final salary is subject to several factors, including but not limited to the following: years of experience, education, certification(s), training, specialized skills, responsibilities, etc.The range of pay for this position is $121,000- $158,000Core Benefits:
Medical, Dental, Vision, 401K, Monthly $200 HSA Match, Complimentary $50k Basic Life and AD&D (eligible employees), STD, Complimentary LTD, AFLAC Coverage, etc.PTO, Flexible Schedule, and Holidays:
Employees receive a robust amount of PTO along with flexible/hybrid working schedules and additional support for new parents. JJR also observes a total of 11 paid federal holidays annually, including: New Year's Day, President's Day, 4th of July, Veteran's Day, Christmas, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Labor Day, Thanksgiving, and Columbus Day.Professional Development + Continued Education Support:
We believe employees at all levels benefit from continued growth and learning. As such, JJR is committed to paying the entirety of the cost for job-related certifications and/or training programs as well as contributing towards job-related higher-level education.EEO Statement
Do you have the skills to fill this role Read the complete details below, and make your application today.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.DisclaimerThis description in no way implies that the duties listed here are the only ones the employee can be required to perform. The employee is expected to perform other tasks as dictated by their supervisor or JJR leadership.
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