Indiana University
IT Communications Manager (Communications Leader)
Indiana University, Bloomington, Indiana, United States, 47401
Department
Do you have the right skills and experience for this role Read on to find out, and make your application.
VP COMMUNICATIONS & MARKETING (UA-VPCM-IUBLA)
Job Summary
As the leader of the Information Technology communications team within the Office of the Vice President for Communications and Marketing supporting the Office of the Vice President for Information Technology, the IT Communications Manager plays a pivotal role in communicating internal news about tech changes that impact staff, faculty and students, as well as externally about the research and international impact of IU's technology focus.
Department-Specific ResponsibilitiesOversees the development, implementation and management of all work for the team, including but not limited to content development for multiple platforms, communications about major tech changes, and VP support.Leads a team of 4 full-time communications and marketing generalists and 3 part-time staff who prepare communications (web, email, e-newsletters and other content) for the Vice President for IT as well as UITS communications to support full use of IU's technology resources.Supervises content development for major tech changes such as software rollouts and software retirements, ensuring effective communication to all affected constituents.Supervises content development for IT News website and bi-weekly UITS Monitor.Leads content development for Vice President for IT preparing major speeches and email communications for their use.Interfaces with UITS collaborators to prioritize key messages.Interfaces with UCM colleagues to ensure message alignment.Translates complex tech information into clear, actionable messages for lay people.Oversees and manages UITS and VPIT web content. All updates to UITS sites come through the IT comms area.Supports IT communications for incoming students via Orientation materials. These materials ensure a successful beginning at IU for new students.Serves on Safe IT, Back-to-School and Emergency preparedness committees.Oversees media pitches and media requests.Handles Tech Exec of the Year sponsorship with IBJ and TechPoint.Oversees social media integration with larger VPCM team.General ResponsibilitiesDirects operations for the marketing and communications function by providing oversight and direction within a department, large multi-faceted department, or multiple departments.Hires, trains, evaluates, coaches, assigns work, sets goals and objectives, determines staffing needs, and directs the work of a team of Communications Generalists and/or Communications Assistants.Manages relationships with various internal and external stakeholders; determines communications needs, projects, and programs to align with objectives and goals and manages processes such as the development of communications timelines related to such initiatives.Reviews drafts of communications and projects and coaches on grammar, tone, branding guidelines, formatting, and other elements that may affect the perception of messaging or reputation of the department.Responds to escalated and complex inquiries and requests and explains policies, procedures, and context of communications.Assists in budget planning and administration for communications initiatives, including expenditures, revenue projections, and program costs.Monitors industry trends and best practices, makes process and operational and strategic recommendations to manager, and assists in implementing recommendations to optimize operations and progress toward objectives.May provide guidance to lower-level Communications Leaders.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
RequiredBachelor's degree in communications, journalism, English, public relations, or related fieldWORK EXPERIENCE
Required4 years in relevant field1 year of management experience in relevant fieldSKILLS
RequiredProficient communication skillsMaintains a high degree of professionalismDemonstrated time management and priority setting skillsDemonstrates a high commitment to qualityExcellent organizational skillsExcellent collaboration and team building skillsEffectively coaches and delivers constructive feedbackInstills commitment to organizational goalsDemonstrates excellent judgment and decision-making skillsEffective conflict management skillsBuilds and manages effective teams
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:Multiple plan options for medical insuranceDental insuranceHealth Savings Account with generous IU contributionLife insurance, LTD, and AD&D optionsBase retirement plan contribution from IU, subject to vestingAdditional supplemental retirement plan optionsTuition benefit for IU classes10 paid holidays per yearGenerous Paid Time OffPaid Parental LeaveEmployee Assistance Program (EAP)Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Sr. Operational
FLSA: Exempt
Job Function: Marketing & Communications
Job Family: Communications Generalist
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
Contact Us
Request SupportTelephone: 812-856-1234
Do you have the right skills and experience for this role Read on to find out, and make your application.
VP COMMUNICATIONS & MARKETING (UA-VPCM-IUBLA)
Job Summary
As the leader of the Information Technology communications team within the Office of the Vice President for Communications and Marketing supporting the Office of the Vice President for Information Technology, the IT Communications Manager plays a pivotal role in communicating internal news about tech changes that impact staff, faculty and students, as well as externally about the research and international impact of IU's technology focus.
Department-Specific ResponsibilitiesOversees the development, implementation and management of all work for the team, including but not limited to content development for multiple platforms, communications about major tech changes, and VP support.Leads a team of 4 full-time communications and marketing generalists and 3 part-time staff who prepare communications (web, email, e-newsletters and other content) for the Vice President for IT as well as UITS communications to support full use of IU's technology resources.Supervises content development for major tech changes such as software rollouts and software retirements, ensuring effective communication to all affected constituents.Supervises content development for IT News website and bi-weekly UITS Monitor.Leads content development for Vice President for IT preparing major speeches and email communications for their use.Interfaces with UITS collaborators to prioritize key messages.Interfaces with UCM colleagues to ensure message alignment.Translates complex tech information into clear, actionable messages for lay people.Oversees and manages UITS and VPIT web content. All updates to UITS sites come through the IT comms area.Supports IT communications for incoming students via Orientation materials. These materials ensure a successful beginning at IU for new students.Serves on Safe IT, Back-to-School and Emergency preparedness committees.Oversees media pitches and media requests.Handles Tech Exec of the Year sponsorship with IBJ and TechPoint.Oversees social media integration with larger VPCM team.General ResponsibilitiesDirects operations for the marketing and communications function by providing oversight and direction within a department, large multi-faceted department, or multiple departments.Hires, trains, evaluates, coaches, assigns work, sets goals and objectives, determines staffing needs, and directs the work of a team of Communications Generalists and/or Communications Assistants.Manages relationships with various internal and external stakeholders; determines communications needs, projects, and programs to align with objectives and goals and manages processes such as the development of communications timelines related to such initiatives.Reviews drafts of communications and projects and coaches on grammar, tone, branding guidelines, formatting, and other elements that may affect the perception of messaging or reputation of the department.Responds to escalated and complex inquiries and requests and explains policies, procedures, and context of communications.Assists in budget planning and administration for communications initiatives, including expenditures, revenue projections, and program costs.Monitors industry trends and best practices, makes process and operational and strategic recommendations to manager, and assists in implementing recommendations to optimize operations and progress toward objectives.May provide guidance to lower-level Communications Leaders.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
RequiredBachelor's degree in communications, journalism, English, public relations, or related fieldWORK EXPERIENCE
Required4 years in relevant field1 year of management experience in relevant fieldSKILLS
RequiredProficient communication skillsMaintains a high degree of professionalismDemonstrated time management and priority setting skillsDemonstrates a high commitment to qualityExcellent organizational skillsExcellent collaboration and team building skillsEffectively coaches and delivers constructive feedbackInstills commitment to organizational goalsDemonstrates excellent judgment and decision-making skillsEffective conflict management skillsBuilds and manages effective teams
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:Multiple plan options for medical insuranceDental insuranceHealth Savings Account with generous IU contributionLife insurance, LTD, and AD&D optionsBase retirement plan contribution from IU, subject to vestingAdditional supplemental retirement plan optionsTuition benefit for IU classes10 paid holidays per yearGenerous Paid Time OffPaid Parental LeaveEmployee Assistance Program (EAP)Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Sr. Operational
FLSA: Exempt
Job Function: Marketing & Communications
Job Family: Communications Generalist
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
Contact Us
Request SupportTelephone: 812-856-1234