Arizona State University
Senior UX Writer
Arizona State University, Scottsdale, Arizona, us, 85261
Job Description
EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. Want to know more about working at EdPlus? Click here!
We're seeking a talented and passionate
Sr. UX Writer
with a deep understanding of UX and content design best practices to partner on user experience strategy across a variety of high-impact projects. In this role, you'll focus on using content and UX strategy to improve the student journey across ASU Online as well multiple enterprise products including the undergraduate application, transfer tools, corporate partnerships and more. You'll partner with other content leaders, design, UX research, product management, development, project management and more to drive short-term and long-term ideation for the product roadmap. The successful candidate will play a crucial role in fostering deep collaboration across EdPlus and the ASU ecosystem ensuring both business goals and user needs are met.
Essential DutiesWrite clear, consistent and engaging copy that guides learners through dashboards, websites and other digital experiences or products.Partner with content design leadership to lead content and content strategy across multiple projects at once.Advocate for content and content best practices across all projects and products.Conduct competitive research and create actionable plans for improving the content and user experience.Use data and research to inform your writing, develop content strategies and evaluate content's impact.Develop and refine new processes, engage in UX research and advocate for UX integration into projects with stakeholders unfamiliar with UX teams and practices.Collaborate with diverse stakeholders across EdPlus and ASU by building and maintaining relationships, and working creatively to meet stakeholder needs while achieving business and UX goals.Embrace the complexity of enterprise projects within the ASU infrastructure. A successful candidate possesses a willingness to embrace change and continuously learn in a fast-paced, evolving environment.Analyze and edit existing content for brand standards, accuracy and optimization opportunities.Maintain and document evolving content, brand and tone standards across products.Take responsibility for fostering culture, advancing our values and championing engagement in all its forms.Assume or coordinate other duties or projects as assigned or directed.Minimum QualificationsBachelor's degree in a communication field, or in a related social science field AND five years experience in scientific or technical writing, editing, or editorial research; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved.
Desired Qualifications
Evidence of UX writing skills and a demonstrated ability to craft clear and compelling copy for dashboards, websites, applications or other experiences.Demonstrated user-centered mentality and a desire to build products, features and experiences that truly have a meaningful impact.Evidence of understanding user-centered design principles and how content fits into the overall user experience.Experience working on enterprise-level projects or in complex organizational environments.Experience in solving complex content challenges and optimizing user journeys across different platforms and touchpoints.Experience in collaborating closely with cross-functional partners, such as designers, product managers, UX researchers and developers.Demonstrated proficiency in content management Systems (CMS), such as Drupal, and familiar with tools such as Figma and Coda.Demonstrated knowledge with user research methodologies and data analysis to inform content decisions.Demonstrated ability to model empathy, compassion and emotional intelligence.Evidence of a genuine passion for creating exceptional user experiences through effective and meaningful content.Experience in presenting ideas clearly and persuasively to a variety of audiences, including non-technical stakeholders.Experience in prioritizing tasks and manage feedback from stakeholders and adjust work accordingly.Experience working in product groups to design, develop and implement new ideas to improve product performance and user experience.Experience in fostering a safe psychological space for all teammates where everyone can thrive.Evidence of a compelling portfolio showcasing a range of UX writing samples, including but not limited to web content, microcopy, onboarding flows and product documentation.Experience in copy editing and extreme attention to detail.Demonstrated knowledge of current UX industry trends such as personalization and gamification.Demonstrated passion for creating content and a willingness to learn.Evidence of a bachelor's degree or higher in a related field.ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.
HealthcareFinancial SecurityRetirementFamily ResourcesTuition Reduction (Eligible ASU Employee, their dependents and spouse.)Discounts
Working Environment
EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.
Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting or standing. Daily use of desktop or laptop computer is required. Ability to clearly communicate verbally in English, read, write, see, and hear to perform essential duties. Regular review of completed tasks.
EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. (This is not a fully remote position.)
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Minimum Qualifications
Bachelor's degree in a communication field, or in a related social science field AND five years experience in scientific or technical writing, editing, or editorial research; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved.
Department Statement
EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.
EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of inclusion and through the diversity of our employees. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.
EdPlus at ASU
ASU Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety ReportIn compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services.
Instructions to Apply
Application deadline is
3:00PM Arizona time
on the date indicated.Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.Resume and cover letter should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.Applicant must be eligible to work in the United States; EdPlus at ASU will not be a sponsor for this position.ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.Only electronic applications are accepted for this position.
IMPORTANT NOTE:
What is the meaning of "equivalent combination" in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor's degree is equal to four years of experience.
EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. Want to know more about working at EdPlus? Click here!
We're seeking a talented and passionate
Sr. UX Writer
with a deep understanding of UX and content design best practices to partner on user experience strategy across a variety of high-impact projects. In this role, you'll focus on using content and UX strategy to improve the student journey across ASU Online as well multiple enterprise products including the undergraduate application, transfer tools, corporate partnerships and more. You'll partner with other content leaders, design, UX research, product management, development, project management and more to drive short-term and long-term ideation for the product roadmap. The successful candidate will play a crucial role in fostering deep collaboration across EdPlus and the ASU ecosystem ensuring both business goals and user needs are met.
Essential DutiesWrite clear, consistent and engaging copy that guides learners through dashboards, websites and other digital experiences or products.Partner with content design leadership to lead content and content strategy across multiple projects at once.Advocate for content and content best practices across all projects and products.Conduct competitive research and create actionable plans for improving the content and user experience.Use data and research to inform your writing, develop content strategies and evaluate content's impact.Develop and refine new processes, engage in UX research and advocate for UX integration into projects with stakeholders unfamiliar with UX teams and practices.Collaborate with diverse stakeholders across EdPlus and ASU by building and maintaining relationships, and working creatively to meet stakeholder needs while achieving business and UX goals.Embrace the complexity of enterprise projects within the ASU infrastructure. A successful candidate possesses a willingness to embrace change and continuously learn in a fast-paced, evolving environment.Analyze and edit existing content for brand standards, accuracy and optimization opportunities.Maintain and document evolving content, brand and tone standards across products.Take responsibility for fostering culture, advancing our values and championing engagement in all its forms.Assume or coordinate other duties or projects as assigned or directed.Minimum QualificationsBachelor's degree in a communication field, or in a related social science field AND five years experience in scientific or technical writing, editing, or editorial research; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved.
Desired Qualifications
Evidence of UX writing skills and a demonstrated ability to craft clear and compelling copy for dashboards, websites, applications or other experiences.Demonstrated user-centered mentality and a desire to build products, features and experiences that truly have a meaningful impact.Evidence of understanding user-centered design principles and how content fits into the overall user experience.Experience working on enterprise-level projects or in complex organizational environments.Experience in solving complex content challenges and optimizing user journeys across different platforms and touchpoints.Experience in collaborating closely with cross-functional partners, such as designers, product managers, UX researchers and developers.Demonstrated proficiency in content management Systems (CMS), such as Drupal, and familiar with tools such as Figma and Coda.Demonstrated knowledge with user research methodologies and data analysis to inform content decisions.Demonstrated ability to model empathy, compassion and emotional intelligence.Evidence of a genuine passion for creating exceptional user experiences through effective and meaningful content.Experience in presenting ideas clearly and persuasively to a variety of audiences, including non-technical stakeholders.Experience in prioritizing tasks and manage feedback from stakeholders and adjust work accordingly.Experience working in product groups to design, develop and implement new ideas to improve product performance and user experience.Experience in fostering a safe psychological space for all teammates where everyone can thrive.Evidence of a compelling portfolio showcasing a range of UX writing samples, including but not limited to web content, microcopy, onboarding flows and product documentation.Experience in copy editing and extreme attention to detail.Demonstrated knowledge of current UX industry trends such as personalization and gamification.Demonstrated passion for creating content and a willingness to learn.Evidence of a bachelor's degree or higher in a related field.ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.
HealthcareFinancial SecurityRetirementFamily ResourcesTuition Reduction (Eligible ASU Employee, their dependents and spouse.)Discounts
Working Environment
EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.
Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting or standing. Daily use of desktop or laptop computer is required. Ability to clearly communicate verbally in English, read, write, see, and hear to perform essential duties. Regular review of completed tasks.
EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. (This is not a fully remote position.)
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Minimum Qualifications
Bachelor's degree in a communication field, or in a related social science field AND five years experience in scientific or technical writing, editing, or editorial research; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved.
Department Statement
EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.
EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of inclusion and through the diversity of our employees. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.
EdPlus at ASU
ASU Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety ReportIn compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services.
Instructions to Apply
Application deadline is
3:00PM Arizona time
on the date indicated.Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.Resume and cover letter should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.Applicant must be eligible to work in the United States; EdPlus at ASU will not be a sponsor for this position.ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.Only electronic applications are accepted for this position.
IMPORTANT NOTE:
What is the meaning of "equivalent combination" in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor's degree is equal to four years of experience.