Santa Clara Valley Transportation Authority
Sr. Communications Systems Analyst
Santa Clara Valley Transportation Authority, San Jose, California, United States, 95123
Come join a team that is paving the way to innovation. VTA’s Technology Team is looking for a
Senior Communications Systems Analyst
primarily responsible for the project management and support for the agency’s telephony systems and structured cabling. The Senior Communications Systems Analyst will develop and recommend solutions to innovate VTA’s telecommunication systems. In addition, we will be looking for you to lead efforts in other Communications Systems program initiatives. We look forward to you joining our team!
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.As a Senior Communications Systems Analyst, you will play a pivotal role supporting the agency’s telephony systems, structured cabling, and other exciting communications systems. This is an integral part of our Technology department; you will leverage your technical skills and expertise in communication systems to identify end user needs and recommend solutions. This role offers an exciting opportunity to support and innovate the agency’s enterprise phone systems and contribute to our mission of providing the highest quality technology-based services and solutions. If you are passionate about Technology Communications and making a meaningful impact, we invite you to apply and be part of our team.Preferred Skills for the Senior Communications Systems Analyst:
Experience with communications systems, such as programming, end user support, and telephony infrastructure.
Familiarity with structured cabling and layer 1 network fundamentals.
Knowledge of enterprise PBX / Phone Systems and telecommunication regulations to ensure compliance.
Experience in Office 365, web-based interfaces, and reporting tools.
Proficiency in drafting procurement and technical documents.
Experience with end user support and solution recommendations.
Strong project management skills to lead structured cabling and communications systems projects from inception to completion.
Ability to collaborate with cross-functional groups within the organization.
Continuous learning mindset, staying updated on industry trends and best practices in communications systems.
DefinitionUnder direction, the Senior Communications Systems Analyst leads and participates in the work of staff in performing operation, maintenance, upgrade, repair, and software administration of radio, wired and wireless communication, closed circuit television (CCTV) and security systems, related electronic equipment, and associated software utilized by a transit agency; ensures vendor performance and contract compliance; and provides technical support to user groups, contractors, vendors, and management. Activities can occur indoors or outside and may require physical labor.
Distinguishing CharacteristicsSenior Communications Systems Analyst is the advanced journey level in the Communications Systems Analyst series. Positions at this level are distinguished from other classes in this series by the level of responsibility assumed, in-depth technical knowledge, and complexity of duties assigned. The Senior Communications Systems Analyst performs project lead functions including the authority to assign work, delegate assignments, and review the work of others.
Typical Tasks
Leads and participates in the work of staff in the assigned functional area in the Communications Systems unit;
Performs systems tuning, backup, and maintenance;
Trains customers, staff, and others as needed in a formal setting, in a group, or one-on-one;
Evaluates telecommunication, radio, security, and surveillance equipment, systems, and operations for safety, cost, effectiveness, efficiency, and reliability;
Analyzes, troubleshoots, and resolves problems with assigned systems which may be indoors or outside and may require physical labor;
Installs, tests, and repairs communications and security systems hardware and equipment;
Provides analytical and technical support in the design, construction, installation, operation, maintenance and repair of large, complex and geographically diverse communications and security systems;
Reviews and evaluates work products, methods, and procedures, and identifies and resolves issues;
Develops or assists in the development of maintenance procedures for telecommunication hardware and software;
Administers database for PABX and VOIP telephone communications system by setting up profiles, backing up files, and installing and maintaining Computer Telephony Integration (CTI) and Automatic Call Distribution (ACD) software;
Administers database for remotely monitored audio recording systems, servers, and recording devices;
Designs and administers analog and digital CCTV system networks and digital recording devices;
Implements configuration management of hardware and software in relation to moves, additions, and changes to communications systems;
Prepares Request for Bid and Request for Proposal documents for purchase of communications and security related equipment or services by VTA;
Serves as project manager and lead on various communications and security related procurements, installation, and construction projects;
Analyzes various utility usage and cost data and recommends or implements efficiency and/or cost savings measures;
Performs administrative tasks such as paying bills and invoices; enters SAP requisitions for major and minor procurements;
Coordinates the work of contract employees;
Maintains effective liaison with suppliers and contractors as well as internal departments;
Prepares and presents progress and status reports;
Drives vehicles to and from work sites; Administers VTA's wireless systems, network, and devices including Worldwide Interoperability Microwave Access (WiMAX), Wireless Network (Wi-Fi), and Wireless Access Point (WAP);
Administers and supports VTA VoIP systems and technology;
Supports and maintains cellular communications (such as 3G, 4G, LTE, WiMAX) and devices (such as phones, personal digital assistants, tablet PCs, Blackberries, and mobile data terminals);
Supports and maintains public address and audio-video equipment;
Supports VTA fiber optics (design, install, operate, test, maintain and repair);
Supports and maintain electronic fare collection (operation, repair, maintain);
Supports and maintain UHF T-Band Radio system components and base stations;
Maintains technical and functional competency;
May be required to monitor project expenditures, recommending adjustments as necessary;
Performs other related duties as required.
Employment StandardsSufficient training, education, and experience which demonstrate the ability to perform the above tasks and the possession of the following knowledge and abilities.
Development of the required knowledge, skills, and abilities is typically obtained through training and experience equivalent to possession of an associate degree in electrical engineering, electronics, computer science, or related field
and
five (5) years of increasingly responsible experience in the installation and repair of communications equipment and systems, including UNIX, HP UNIX, Global Positioning Systems (GPS), and/or digital microwave radio systems. (Additional applicable experience with communications equipment and systems substitutes for college education on a year for year basis.)
Possession of a valid general class Radiotelephone Operators license (issued by the Federal Communications Commission) or an equivalent Communication Technician Certification (issued after examination by a recognized two-way radio professional organization) is desirable.
Possession of a valid class C California driver's license is required.
Employees in this class may be required to lift equipment weighing up to 50 pounds.
Knowledge of:
Tools, equipment, practices, and methods of installing electronic communications equipment;
Computer programming languages including C, HP-UNIX, UNIX, Transmission Control Protocol and Internet Protocol (TCP/IP);
Theory and principles of electronics and telecommunications systems and circuits such as radio, CCTV, PABX, VOIP, and fiber optics;
Principles and practices of lead supervision and training;
Project procurement and project management techniques;
Work planning and project management techniques.
Ability to:
Interpret technical documents, blueprints, schematic drawings, operations and maintenance manuals, and procedures;
Assess, troubleshoot, and repair communications equipment and systems down to the component level and software line of code level;
Perform skilled shop work in the maintenance and repair of radio and electronic equipment; Lead and direct the work of subordinate personnel, contractors, and related vendors;
Train customers and staff as needed;
Prioritize complex and demanding workloads and team/vendor schedules;
Prepare and present comprehensive and clear reports and recommendations;
Multitask with a strong attention to detail;
Keep current with changes within a functional area, such as methods, practices, and technology;
Organize and manage time effectively;
Prepare complex technical bid and proposal documents for communication related goods or services;
Track and administer project budgets, pay invoices, creates purchase requests, and related procurement tasks;
Evaluate proposals submitted by various contractors or vendors for goods or services required by VTA;
Work irregular hours, weekends, and holidays including on call (24/7/365);
Communicate clearly and effectively, both orally and in writing;
Establish and maintain effective working relationships with those contacted in the course of work.
What’s in it for You?Work/Life Balance:
40-hour work weeks, and an option of a flexible/hybrid remote schedule.Health:
VTA participates in a CalPERS-sponsored medical plan with VTA contribution to employee and dependent premium health insurance premiums. Employees pay a monthly contribution of any amount in excess of the Kaiser Bay Area Family rate.Flex Spending Account:
$300 employer-funded Health FSA for eligible employees.Vision:
VSP full premium for employees and eligible dependents.Dental:
Delta Dental full premium for employees and eligible dependents.Leave:
15 days of vacation (accrued), 96 Hours of sick time (accrued), and 13 paid holidays per year.Retirement:
Participation in CalPERS.
Classic Members: 2%@55
PEPRA Members: 2%@62
- 457 Deferred Compensation Plan (voluntary)
457 pre-tax
457 Roth
Self-directed brokerage account option for qualifying employees
- Retiree medical coverage for eligible employees with VTA contributions to the retiree’s medical premium.Additional perks:- All active full-time employees and their eligible dependents are eligible for transit passes for use over VTA lines, including VTA Paratransit services.- Employee Assistance Program (EAP) is available to each employee, eligible dependent, and household member, 24 hours a day, seven days a week.- Tuition Reimbursement.- Professional Development Fund.- Wellness Programs.As we continue to implement our VTA Forward Plan, we aim to strengthen and increase our workforce to take on future opportunities and challenges by elevating our people and our services.For more information about our VTA Forward Plan, visit: https://www.vta.org/VTAForwardGeneral InstructionsPlease read this entire job announcement before applying for the position. Print and keep a copy of this announcement so that you can refer to it. Questions not answered within this job announcement may be sent to personnel@vta.org.To ensure consideration, completed applications must be submitted online to the Human Resources department by the stated closing time and date posted. When the stated closing date is “continuous,” apply immediately; the position may close without notice. You will receive an immediate email confirming receipt of your submitted application. If you do not receive this email, contact NEOGOV's Applicant Assistance Line at (855) 524-5627 between 8:00AM to 5:00PM (PST) Monday through Friday, excluding holidays.Only online applications will be accepted for this recruitment (paper applications or resumes will not be accepted). Job Interest Notification Cards, or copies of previous, partial, or un-submitted applications, are not an acceptable substitute to a completed application.ALL APPLICATION AND TESTING NOTIFICATIONS WILL BE SENT BY E-MAIL. Applicants should select e-mail as the preferred method of notification. Candidates must maintain an up-to-date, valid and reliable e-mail address. Candidates are also responsible for maintaining up-to-date phone numbers and addresses on their online account. Due to the number of applications received, candidates must check their application status through their online account. Contact NeoGov for assistance if needed.Americans with Disabilities Act AccommodationsThe Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities. If you wish to request an accommodation, call the Human Resources Department at (408) 321-5575 or email at Personnel@vta.org.Application Processing InformationAll related current and past work experience (including VTA experience) must be listed and fully described in the Work Experience section of the application ("See Resume" is not acceptable). Incomplete or improperly completed online applications may be rejected even if you are qualified for the position for which you are applying. It is your responsibility to ensure that the online application reflects the work experience and education needed to meet the requirements for the position you are applying for. Although your resume may have all your experience and education details, please make sure to complete each section of the online application to ensure that your information is accurately captured during our screening process.All applications are subject to review as to meeting minimum qualifications at any point in the recruitment process. Passing any step is no guarantee of continuation if it is determined that the applicant does not meet the minimum qualifications as stated in the class specification.Candidates found to have exaggerated/falsified their qualifications, experience, training, and/or education may be disqualified at any point in the recruitment process and may be denied future employment with the VTA.If selected for the position, candidates will be required to complete a criminal conviction disclosure form. Candidates who successfully become VTA employees and fail to disclose any of the criminal background information as required may be subject to discipline up to and including discharge.Eligible Lists typically remain in effect for six (6) months. However, Human Resources may abolish Eligible Lists at any time during the six (6) month period. Human Resources may extend eligible Lists for up to two (2) years. Eligible Lists may be used for more than one recruitment. If you have questions related to an Eligible List you might be on or were on, you should contact Human Resources.If you have questions regarding your status as an applicant for this position, please call the Human Resources Department at (408) 321-5575 or email at Personnel@vta.org.VTA is committed to providing reasonable accommodations to applicants and employees with disabilities or religious needs, absent undue hardship.VTA is an equal employment opportunity employer. VTA does not and will not tolerate discrimination against applicants or employees on the basis of age, ancestry, color, marital status, mental or physical disability, genetic information, national origin, immigration status, political affiliation, race, religion, creed, sex, gender identity, gender expression, sexual orientation, pregnancy, medical condition, disabled veteran or veteran status, etc.#J-18808-Ljbffr
Senior Communications Systems Analyst
primarily responsible for the project management and support for the agency’s telephony systems and structured cabling. The Senior Communications Systems Analyst will develop and recommend solutions to innovate VTA’s telecommunication systems. In addition, we will be looking for you to lead efforts in other Communications Systems program initiatives. We look forward to you joining our team!
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.As a Senior Communications Systems Analyst, you will play a pivotal role supporting the agency’s telephony systems, structured cabling, and other exciting communications systems. This is an integral part of our Technology department; you will leverage your technical skills and expertise in communication systems to identify end user needs and recommend solutions. This role offers an exciting opportunity to support and innovate the agency’s enterprise phone systems and contribute to our mission of providing the highest quality technology-based services and solutions. If you are passionate about Technology Communications and making a meaningful impact, we invite you to apply and be part of our team.Preferred Skills for the Senior Communications Systems Analyst:
Experience with communications systems, such as programming, end user support, and telephony infrastructure.
Familiarity with structured cabling and layer 1 network fundamentals.
Knowledge of enterprise PBX / Phone Systems and telecommunication regulations to ensure compliance.
Experience in Office 365, web-based interfaces, and reporting tools.
Proficiency in drafting procurement and technical documents.
Experience with end user support and solution recommendations.
Strong project management skills to lead structured cabling and communications systems projects from inception to completion.
Ability to collaborate with cross-functional groups within the organization.
Continuous learning mindset, staying updated on industry trends and best practices in communications systems.
DefinitionUnder direction, the Senior Communications Systems Analyst leads and participates in the work of staff in performing operation, maintenance, upgrade, repair, and software administration of radio, wired and wireless communication, closed circuit television (CCTV) and security systems, related electronic equipment, and associated software utilized by a transit agency; ensures vendor performance and contract compliance; and provides technical support to user groups, contractors, vendors, and management. Activities can occur indoors or outside and may require physical labor.
Distinguishing CharacteristicsSenior Communications Systems Analyst is the advanced journey level in the Communications Systems Analyst series. Positions at this level are distinguished from other classes in this series by the level of responsibility assumed, in-depth technical knowledge, and complexity of duties assigned. The Senior Communications Systems Analyst performs project lead functions including the authority to assign work, delegate assignments, and review the work of others.
Typical Tasks
Leads and participates in the work of staff in the assigned functional area in the Communications Systems unit;
Performs systems tuning, backup, and maintenance;
Trains customers, staff, and others as needed in a formal setting, in a group, or one-on-one;
Evaluates telecommunication, radio, security, and surveillance equipment, systems, and operations for safety, cost, effectiveness, efficiency, and reliability;
Analyzes, troubleshoots, and resolves problems with assigned systems which may be indoors or outside and may require physical labor;
Installs, tests, and repairs communications and security systems hardware and equipment;
Provides analytical and technical support in the design, construction, installation, operation, maintenance and repair of large, complex and geographically diverse communications and security systems;
Reviews and evaluates work products, methods, and procedures, and identifies and resolves issues;
Develops or assists in the development of maintenance procedures for telecommunication hardware and software;
Administers database for PABX and VOIP telephone communications system by setting up profiles, backing up files, and installing and maintaining Computer Telephony Integration (CTI) and Automatic Call Distribution (ACD) software;
Administers database for remotely monitored audio recording systems, servers, and recording devices;
Designs and administers analog and digital CCTV system networks and digital recording devices;
Implements configuration management of hardware and software in relation to moves, additions, and changes to communications systems;
Prepares Request for Bid and Request for Proposal documents for purchase of communications and security related equipment or services by VTA;
Serves as project manager and lead on various communications and security related procurements, installation, and construction projects;
Analyzes various utility usage and cost data and recommends or implements efficiency and/or cost savings measures;
Performs administrative tasks such as paying bills and invoices; enters SAP requisitions for major and minor procurements;
Coordinates the work of contract employees;
Maintains effective liaison with suppliers and contractors as well as internal departments;
Prepares and presents progress and status reports;
Drives vehicles to and from work sites; Administers VTA's wireless systems, network, and devices including Worldwide Interoperability Microwave Access (WiMAX), Wireless Network (Wi-Fi), and Wireless Access Point (WAP);
Administers and supports VTA VoIP systems and technology;
Supports and maintains cellular communications (such as 3G, 4G, LTE, WiMAX) and devices (such as phones, personal digital assistants, tablet PCs, Blackberries, and mobile data terminals);
Supports and maintains public address and audio-video equipment;
Supports VTA fiber optics (design, install, operate, test, maintain and repair);
Supports and maintain electronic fare collection (operation, repair, maintain);
Supports and maintain UHF T-Band Radio system components and base stations;
Maintains technical and functional competency;
May be required to monitor project expenditures, recommending adjustments as necessary;
Performs other related duties as required.
Employment StandardsSufficient training, education, and experience which demonstrate the ability to perform the above tasks and the possession of the following knowledge and abilities.
Development of the required knowledge, skills, and abilities is typically obtained through training and experience equivalent to possession of an associate degree in electrical engineering, electronics, computer science, or related field
and
five (5) years of increasingly responsible experience in the installation and repair of communications equipment and systems, including UNIX, HP UNIX, Global Positioning Systems (GPS), and/or digital microwave radio systems. (Additional applicable experience with communications equipment and systems substitutes for college education on a year for year basis.)
Possession of a valid general class Radiotelephone Operators license (issued by the Federal Communications Commission) or an equivalent Communication Technician Certification (issued after examination by a recognized two-way radio professional organization) is desirable.
Possession of a valid class C California driver's license is required.
Employees in this class may be required to lift equipment weighing up to 50 pounds.
Knowledge of:
Tools, equipment, practices, and methods of installing electronic communications equipment;
Computer programming languages including C, HP-UNIX, UNIX, Transmission Control Protocol and Internet Protocol (TCP/IP);
Theory and principles of electronics and telecommunications systems and circuits such as radio, CCTV, PABX, VOIP, and fiber optics;
Principles and practices of lead supervision and training;
Project procurement and project management techniques;
Work planning and project management techniques.
Ability to:
Interpret technical documents, blueprints, schematic drawings, operations and maintenance manuals, and procedures;
Assess, troubleshoot, and repair communications equipment and systems down to the component level and software line of code level;
Perform skilled shop work in the maintenance and repair of radio and electronic equipment; Lead and direct the work of subordinate personnel, contractors, and related vendors;
Train customers and staff as needed;
Prioritize complex and demanding workloads and team/vendor schedules;
Prepare and present comprehensive and clear reports and recommendations;
Multitask with a strong attention to detail;
Keep current with changes within a functional area, such as methods, practices, and technology;
Organize and manage time effectively;
Prepare complex technical bid and proposal documents for communication related goods or services;
Track and administer project budgets, pay invoices, creates purchase requests, and related procurement tasks;
Evaluate proposals submitted by various contractors or vendors for goods or services required by VTA;
Work irregular hours, weekends, and holidays including on call (24/7/365);
Communicate clearly and effectively, both orally and in writing;
Establish and maintain effective working relationships with those contacted in the course of work.
What’s in it for You?Work/Life Balance:
40-hour work weeks, and an option of a flexible/hybrid remote schedule.Health:
VTA participates in a CalPERS-sponsored medical plan with VTA contribution to employee and dependent premium health insurance premiums. Employees pay a monthly contribution of any amount in excess of the Kaiser Bay Area Family rate.Flex Spending Account:
$300 employer-funded Health FSA for eligible employees.Vision:
VSP full premium for employees and eligible dependents.Dental:
Delta Dental full premium for employees and eligible dependents.Leave:
15 days of vacation (accrued), 96 Hours of sick time (accrued), and 13 paid holidays per year.Retirement:
Participation in CalPERS.
Classic Members: 2%@55
PEPRA Members: 2%@62
- 457 Deferred Compensation Plan (voluntary)
457 pre-tax
457 Roth
Self-directed brokerage account option for qualifying employees
- Retiree medical coverage for eligible employees with VTA contributions to the retiree’s medical premium.Additional perks:- All active full-time employees and their eligible dependents are eligible for transit passes for use over VTA lines, including VTA Paratransit services.- Employee Assistance Program (EAP) is available to each employee, eligible dependent, and household member, 24 hours a day, seven days a week.- Tuition Reimbursement.- Professional Development Fund.- Wellness Programs.As we continue to implement our VTA Forward Plan, we aim to strengthen and increase our workforce to take on future opportunities and challenges by elevating our people and our services.For more information about our VTA Forward Plan, visit: https://www.vta.org/VTAForwardGeneral InstructionsPlease read this entire job announcement before applying for the position. Print and keep a copy of this announcement so that you can refer to it. Questions not answered within this job announcement may be sent to personnel@vta.org.To ensure consideration, completed applications must be submitted online to the Human Resources department by the stated closing time and date posted. When the stated closing date is “continuous,” apply immediately; the position may close without notice. You will receive an immediate email confirming receipt of your submitted application. If you do not receive this email, contact NEOGOV's Applicant Assistance Line at (855) 524-5627 between 8:00AM to 5:00PM (PST) Monday through Friday, excluding holidays.Only online applications will be accepted for this recruitment (paper applications or resumes will not be accepted). Job Interest Notification Cards, or copies of previous, partial, or un-submitted applications, are not an acceptable substitute to a completed application.ALL APPLICATION AND TESTING NOTIFICATIONS WILL BE SENT BY E-MAIL. Applicants should select e-mail as the preferred method of notification. Candidates must maintain an up-to-date, valid and reliable e-mail address. Candidates are also responsible for maintaining up-to-date phone numbers and addresses on their online account. Due to the number of applications received, candidates must check their application status through their online account. Contact NeoGov for assistance if needed.Americans with Disabilities Act AccommodationsThe Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities. If you wish to request an accommodation, call the Human Resources Department at (408) 321-5575 or email at Personnel@vta.org.Application Processing InformationAll related current and past work experience (including VTA experience) must be listed and fully described in the Work Experience section of the application ("See Resume" is not acceptable). Incomplete or improperly completed online applications may be rejected even if you are qualified for the position for which you are applying. It is your responsibility to ensure that the online application reflects the work experience and education needed to meet the requirements for the position you are applying for. Although your resume may have all your experience and education details, please make sure to complete each section of the online application to ensure that your information is accurately captured during our screening process.All applications are subject to review as to meeting minimum qualifications at any point in the recruitment process. Passing any step is no guarantee of continuation if it is determined that the applicant does not meet the minimum qualifications as stated in the class specification.Candidates found to have exaggerated/falsified their qualifications, experience, training, and/or education may be disqualified at any point in the recruitment process and may be denied future employment with the VTA.If selected for the position, candidates will be required to complete a criminal conviction disclosure form. Candidates who successfully become VTA employees and fail to disclose any of the criminal background information as required may be subject to discipline up to and including discharge.Eligible Lists typically remain in effect for six (6) months. However, Human Resources may abolish Eligible Lists at any time during the six (6) month period. Human Resources may extend eligible Lists for up to two (2) years. Eligible Lists may be used for more than one recruitment. If you have questions related to an Eligible List you might be on or were on, you should contact Human Resources.If you have questions regarding your status as an applicant for this position, please call the Human Resources Department at (408) 321-5575 or email at Personnel@vta.org.VTA is committed to providing reasonable accommodations to applicants and employees with disabilities or religious needs, absent undue hardship.VTA is an equal employment opportunity employer. VTA does not and will not tolerate discrimination against applicants or employees on the basis of age, ancestry, color, marital status, mental or physical disability, genetic information, national origin, immigration status, political affiliation, race, religion, creed, sex, gender identity, gender expression, sexual orientation, pregnancy, medical condition, disabled veteran or veteran status, etc.#J-18808-Ljbffr