American Express
Senior Manager-Marketing
American Express, New York, New York, us, 10261
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
Looking for a strong candidate with project management and process improvement experience to develop and manage Marketing Operations Program Management Office (PMO) and strategic visions for technical process optimization. This role will be part of US Web Solutions (USWS)
The Manger role is part of the US Web Solution (USWS) team and focusing on MarOps PMO. The team is part of the Enterprise Communications & MarTech Experiences (ECMX) which sits in Enterprise Digital & Data Solutions (EDDS). The Enterprise MarOps Solutions team is comprised of campaign review and setup teams, data validation and governance teams, and control functions to ensure marketing compliance.
This candidate will be responsible for identifying and advancing enhancements to the campaign execution process that will improve time to market, reduce complexity and improve efficiency for campaign execution. This role will be responsible for leading MarOps PMO, assessing business needs, evaluating teams’ capacity, creating process flows in visio and writing the business requirements. Candidate must be able to function independently, effectively prioritize his/her work, and be willing to bring new ideas to the table.
A large focus for this job will be leading MarOps PMO, project managing process improvement initiatives across ECMX and cross functional teams involved in the end-to-end execution process as well as marketing strategy teams. This role will:
Lead MarOps PMO in close collaboration with Enterprise MarTech PMO and several stakeholders across the enterprise, including Marketing, Operations, Product, Compliance and Enterprise Strategy teams
Establish, maintain, and publish dashboard and reporting for variety of audiences, including Senior Leaders.Distribute and/or present prioritized list of process enhancements on a set cadence
Strategic problem solving and critical thinking at a systems level across people, processes, and technology in a dynamic environment
Lead strategic projects to drive the efficiency and accuracy of offers going to market
Assess the areas of the campaign execution process and marketing capabilities, and make recommendations for optimization initiatives
Gather feedback from key stakeholders and recommend opportunities for streamlining current processes
Manage list of ongoing and future process enhancements, and support change management planning, training and communication activities.
Prioritize opportunities for improvement to campaign execution based on business impact and team capacity
Build relationships and collaborate with internal partner to develop best-in-class processes and unlock value for the enterprise
Qualifications
4 years experience with assessing and designing business processes and technical operations process
Be proficient in all MS Office Applications (especially MS PowerPoint, MS Excel, and MS Visio)
Strong executive presence
Attention to detail with a focus on root cause analysis
Ability to work well with ambiguity
Can establish credibility quickly
Ability to independently work with key business partners in Compliance, OPS Risk, Tech and Marketing
Comfortable at breaking down complex ideas into tactical execution plans
Grace under pressure
Ability to lead cross divisional teams towards achieving common project goals
Ability to handle diverse views while maintaining position that is best for the enterprise
Strong stakeholder and partner relationship building skills
Strong change agent
Strong written and verbal communication skills
Strong power point presentation skills for variety of audiences, including Sr Leaders
Amex/Consulting experience is a plus
Qualifications
Salary Range: $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Job: Marketing
Primary Location: US-New York-New York
Schedule Full-time
Req ID: 24013379
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
Looking for a strong candidate with project management and process improvement experience to develop and manage Marketing Operations Program Management Office (PMO) and strategic visions for technical process optimization. This role will be part of US Web Solutions (USWS)
The Manger role is part of the US Web Solution (USWS) team and focusing on MarOps PMO. The team is part of the Enterprise Communications & MarTech Experiences (ECMX) which sits in Enterprise Digital & Data Solutions (EDDS). The Enterprise MarOps Solutions team is comprised of campaign review and setup teams, data validation and governance teams, and control functions to ensure marketing compliance.
This candidate will be responsible for identifying and advancing enhancements to the campaign execution process that will improve time to market, reduce complexity and improve efficiency for campaign execution. This role will be responsible for leading MarOps PMO, assessing business needs, evaluating teams’ capacity, creating process flows in visio and writing the business requirements. Candidate must be able to function independently, effectively prioritize his/her work, and be willing to bring new ideas to the table.
A large focus for this job will be leading MarOps PMO, project managing process improvement initiatives across ECMX and cross functional teams involved in the end-to-end execution process as well as marketing strategy teams. This role will:
Lead MarOps PMO in close collaboration with Enterprise MarTech PMO and several stakeholders across the enterprise, including Marketing, Operations, Product, Compliance and Enterprise Strategy teams
Establish, maintain, and publish dashboard and reporting for variety of audiences, including Senior Leaders.Distribute and/or present prioritized list of process enhancements on a set cadence
Strategic problem solving and critical thinking at a systems level across people, processes, and technology in a dynamic environment
Lead strategic projects to drive the efficiency and accuracy of offers going to market
Assess the areas of the campaign execution process and marketing capabilities, and make recommendations for optimization initiatives
Gather feedback from key stakeholders and recommend opportunities for streamlining current processes
Manage list of ongoing and future process enhancements, and support change management planning, training and communication activities.
Prioritize opportunities for improvement to campaign execution based on business impact and team capacity
Build relationships and collaborate with internal partner to develop best-in-class processes and unlock value for the enterprise
Qualifications
4 years experience with assessing and designing business processes and technical operations process
Be proficient in all MS Office Applications (especially MS PowerPoint, MS Excel, and MS Visio)
Strong executive presence
Attention to detail with a focus on root cause analysis
Ability to work well with ambiguity
Can establish credibility quickly
Ability to independently work with key business partners in Compliance, OPS Risk, Tech and Marketing
Comfortable at breaking down complex ideas into tactical execution plans
Grace under pressure
Ability to lead cross divisional teams towards achieving common project goals
Ability to handle diverse views while maintaining position that is best for the enterprise
Strong stakeholder and partner relationship building skills
Strong change agent
Strong written and verbal communication skills
Strong power point presentation skills for variety of audiences, including Sr Leaders
Amex/Consulting experience is a plus
Qualifications
Salary Range: $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Job: Marketing
Primary Location: US-New York-New York
Schedule Full-time
Req ID: 24013379