Office of the Comptroller of the Currency
Telecommunications Specialist,
Office of the Comptroller of the Currency, Washington, District of Columbia, us, 20022
JobSummaryAs a Telecommunications Specialist, you will support to customers on the movement of information between locations in the form of voice communications, data communications, and/or video communications. This position is in Information Technology Services within Washington, DC.
LowGrade5
HighGrade5
PromotionPotential5
OrganizationCodesTR/TRAJ
RelocationFalse
HiringPathfed-transitionoverseasfed-competitivedisabilitylandmspousepeacespecial-authoritiesTotalOpenings1
AgencyMarketingStatementThe OCC is among the best places to work in the federal government. Our mission is to ensure that national banks and federal savings associations operate in a safe and sound manner, provide fair access to financial services, treat customers fairly, and comply with applicable laws and regulations. Our culture is flexible, accountable, strategy-based, and data-driven. We promote creative and thoughtful contributions by all employees in an environment that values and encourages diversity. If you are an inquisitive, investigative individual with high standards of your own, consider the OCC. Come Join the Department of the Treasury and Invest in Tomorrow.
TravelCode2
ApplyOnlineUrlhttps://apply.usastaffing.gov/Application/Apply
DetailStatusUrlhttps://apply.usastaffing.gov/Application/ApplicationStatus
MajorDutiesAs a Telecommunications Specialist, you will: Provide technical assistance and guidance to business units users on voice and/or data communications systems. Advise on the interpretation and applications of policies and procedures for evaluating current and future telecommunication requirements and connectivity; determine which systems and connections are required and implements the necessary resources and equipment. Install and manage agency's network circuits. Designs and manages equipment used in transmitting wired phone, cellular, cable, and broadband data. Designs and manages communications systems, including voice, video, and data, manage hardware, software, or programming modules of a telecommunications system. Participate in the acquisition, technical acceptance, installation, testing, modification, and replacement of telecommunications equipment, services and systems. Participate in a Quality Assurance (QA) program; identifies program objectives and project initiatives; develop and implement strategies; evaluate Information Technology Services procedures for adherence to stated policies, practice and requirements. Oversee Private Branch Exchange (PBX) and Voice Over Internet protocol (VoIP) systems. Orders circuits, Toll Free Service, calling cards, and audio/webinar services from vendors. Oversee the installation of cabling/wiring and equipment for telecommunications functions within OCC. Conduct training to familiarize users with equipment, software, and security procedures, and OCC standard communications hardware/software. Develop, implement and maintain plans, policies, procedures, and standards; user manuals; and technical reference materials pertinent to software. Provide customer support on a daily basis for telecommunications operations and troubleshoots problems. Assist customers in analyzing business problems, developing solutions, securing approval from management and integrating solutions into the multiplatform environment. Develop and maintain computerized and hard copy files and documentation of voice and network circuits, instruments, features, functions and locations. Ensure telecommunications systems are in compliance with OCC's cyber security and compliance standards.EducationEducation cannot be used to qualify for this position.
RequirementsThis position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. There are three key documents that contain important information about your rights and obligations. Please read and retain these documents: Noncriminal Justice Applicant's Privacy Rights, for those who undergo an FBI fingerprint-based criminal history record check for personnel vetting, which includes Rap Back, FD-258 Privacy Act Statement - FBI (this is the same statement used when your fingerprints are submitted as part of your background investigation), and SEAD-3-Reporting-U.pdf (dni.gov), (applicable to those who hold a sensitive position or have eligibility for access to classified information). Complete a one-year probationary period (unless already completed). Complete a background investigation (unless already completed). Complete a Declaration for Federal Employment to determine your suitability for Federal employment. Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Travel occasionally to attend conferences and/or training. Obtain and use a Government-issued charge card for business-related travel. Click here for important information about OCC ethics standards, such as the requirement that new hires divest their bank securities.
EvaluationsYour application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination. Rating: Your application will be evaluated in the following areas: Customer Service Project Management Telecommunications Infrastructure Design Telecommunications Knowledge Your application will be rated and ranked among others, based on your responses to the online questions regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application. Current OCC employees must have a performance rating of at least Successful (i.e., Level 3) to be eligible for promotion. Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview. If you are a displaced or surplus federal employee eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must be rated as well-qualified to receive special selection priority. "Well-qualified" means that in addition to meeting the minimum qualification requirements and selective placement factor(s), if applicable, you must receive a score of 85 or higher.
HowToApplyThe following instructions outline our application process. You must complete the online application process and submit any required documents by 11:59 p.m. Eastern Standard Time (EST) on the closing date of this announcement. We are available to assist you during business hours (8:00 a.m. - 4:00 p.m. Eastern Standard Time, Monday - Friday). If applying online poses a hardship, you must contact us by noon Eastern Standard Time on the announcement's closing date. If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Jolena Crawford at Jolena.Crawford@occ.treas.gov or 202-603-2754 to obtain an alternative application. If you require a reasonable accommodation for disability during any part of the application and hiring process, please contact Kelly Battista by phone at 202-704-9488 or by email at Kelly.Battista@occ.treas.gov. Treasury provides reasonable accommodation to applicants with disabilities on a case-by-case basis. You must contact us by 5:00 p.m. Eastern Time on the announcement's closing date to request accommodation. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services. Ms. Battista is not the point of contact for questions about the vacancy announcement. To preview the Application Questionnaire, please click here:https://apply.usastaffing.gov/ViewQuestionnaire/12469941. A complete application package must be submitted by 11:59 PM (EST) on the closing date of the Announcement to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
WhatToExpectNextTo verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
RequiredDocumentsA complete application includes: 1) A resume, 2) vacancy question responses, and 3) submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Note: Please ensure that all bank, financial, and other confidential or sensitive information is removed/redacted from each document. RESUME: All applicants are required to submit a resume by either creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.)To receive any credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please review Resume Tips. CURRENT FEDERAL EMPLOYEES OR REINSTATEMENT ELIGIBLES WITH COMPETITIVE STATUS: A copy of your most recent SF Form 50, Notification of Personnel Action that shows: (1) career or career-conditional tenure (1 or 2, in block 24), and (2) position occupied in the competitive service (1, in block 34). To be considered as a non-competitive eligible candidate, the SF-50 must show the highest grade level or full performance level you have attained competitively on a permanent basis, and the grade must be equivalent or higher than the grade for which applying. LAND MANAGEMENT ELIGIBLES must provide all required documentation to verify eligibility, prior performance, and qualifications for the target position. You can find information on the Land Management Workforce Flexibility Act and eligibility HERE. Land Management Eligibles must compete under competitive merit promotion procedures and meet all applicable requirements. CAREER TRANSITION ASSISTANCE PLAN (CTAP) or INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents. SPECIAL HIRING AUTHORITIES' DOCUMENTATION: If you are applying under a special hiring authority, submit a copy of proof of your eligibility. VETERANS DOCUMENTATION: If you are applying under the Veterans Employment Opportunities Act (VEOA) or another veterans' hiring authority, or are claiming veteran's preference, you must submit a copy of your DD-214 showing type of separation and character of service (e.g. DD-214 Member 4 Copy) and if applicable, VA letter. Ten-point preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15, along with required documentation listed on the back of the SF-15 form. Current Active Duty members must submit a certification of expected discharge or release from active duty under honorable conditions dated within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. You can find additional information about Veterans' Preference at http://www.fedshirevets.gov/. OPTIONAL DOCUMENTS: In addition, you may submit the following: Cover letter Recent performance evaluation (be sure to redact/remove all sensitive information prior to submitting)
BenefitsBenefitsUrlhttps://careers.occ.gov/pay-and-benefits/index-pay-benefits.html
OtherInformationThis position is included in the bargaining unit. Salary range includes 25.04% geographical pay. If you are a current OCC employee who previously received a waiver determination permitting you to retain bank securities due to extenuating circumstances, please note that this determination may be rescinded if the nature of your duties changes. We strongly suggest that you discuss the potential implications of any change in duties on a prior securities determination with your ethics official. We may select from this announcement or any other source to fill one or more positions. Click all links in this vacancy announcement to view additional information and instructions. The candidate selected for this position may be credited with directly-related non-Federal experience for annual leave purposes if eligible and considered appropriate. Must be a U.S. citizen or U.S. national. Please refer to "Conditions of Employment." Click "Print" to review the entire announcement before applying. The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov. To learn more, please visit our page at: Treasury.gov/fairchanceact.
KeyRequirementsWithinAreaFalse
CommuteDistance0
ServiceType01
AnnouncementClosingType01
AgencyContactEmailJolena.Crawford@occ.treas.gov
AgencyContactPhone202-603-2754
SecurityClearanceNot Required
DrugTestRequiredFalse
PositionSensitivitiyHigh Risk (HR)
AdjudicationTypeSuitability/Fitness
LowGrade5
HighGrade5
PromotionPotential5
OrganizationCodesTR/TRAJ
RelocationFalse
HiringPathfed-transitionoverseasfed-competitivedisabilitylandmspousepeacespecial-authoritiesTotalOpenings1
AgencyMarketingStatementThe OCC is among the best places to work in the federal government. Our mission is to ensure that national banks and federal savings associations operate in a safe and sound manner, provide fair access to financial services, treat customers fairly, and comply with applicable laws and regulations. Our culture is flexible, accountable, strategy-based, and data-driven. We promote creative and thoughtful contributions by all employees in an environment that values and encourages diversity. If you are an inquisitive, investigative individual with high standards of your own, consider the OCC. Come Join the Department of the Treasury and Invest in Tomorrow.
TravelCode2
ApplyOnlineUrlhttps://apply.usastaffing.gov/Application/Apply
DetailStatusUrlhttps://apply.usastaffing.gov/Application/ApplicationStatus
MajorDutiesAs a Telecommunications Specialist, you will: Provide technical assistance and guidance to business units users on voice and/or data communications systems. Advise on the interpretation and applications of policies and procedures for evaluating current and future telecommunication requirements and connectivity; determine which systems and connections are required and implements the necessary resources and equipment. Install and manage agency's network circuits. Designs and manages equipment used in transmitting wired phone, cellular, cable, and broadband data. Designs and manages communications systems, including voice, video, and data, manage hardware, software, or programming modules of a telecommunications system. Participate in the acquisition, technical acceptance, installation, testing, modification, and replacement of telecommunications equipment, services and systems. Participate in a Quality Assurance (QA) program; identifies program objectives and project initiatives; develop and implement strategies; evaluate Information Technology Services procedures for adherence to stated policies, practice and requirements. Oversee Private Branch Exchange (PBX) and Voice Over Internet protocol (VoIP) systems. Orders circuits, Toll Free Service, calling cards, and audio/webinar services from vendors. Oversee the installation of cabling/wiring and equipment for telecommunications functions within OCC. Conduct training to familiarize users with equipment, software, and security procedures, and OCC standard communications hardware/software. Develop, implement and maintain plans, policies, procedures, and standards; user manuals; and technical reference materials pertinent to software. Provide customer support on a daily basis for telecommunications operations and troubleshoots problems. Assist customers in analyzing business problems, developing solutions, securing approval from management and integrating solutions into the multiplatform environment. Develop and maintain computerized and hard copy files and documentation of voice and network circuits, instruments, features, functions and locations. Ensure telecommunications systems are in compliance with OCC's cyber security and compliance standards.EducationEducation cannot be used to qualify for this position.
RequirementsThis position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. There are three key documents that contain important information about your rights and obligations. Please read and retain these documents: Noncriminal Justice Applicant's Privacy Rights, for those who undergo an FBI fingerprint-based criminal history record check for personnel vetting, which includes Rap Back, FD-258 Privacy Act Statement - FBI (this is the same statement used when your fingerprints are submitted as part of your background investigation), and SEAD-3-Reporting-U.pdf (dni.gov), (applicable to those who hold a sensitive position or have eligibility for access to classified information). Complete a one-year probationary period (unless already completed). Complete a background investigation (unless already completed). Complete a Declaration for Federal Employment to determine your suitability for Federal employment. Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Travel occasionally to attend conferences and/or training. Obtain and use a Government-issued charge card for business-related travel. Click here for important information about OCC ethics standards, such as the requirement that new hires divest their bank securities.
EvaluationsYour application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination. Rating: Your application will be evaluated in the following areas: Customer Service Project Management Telecommunications Infrastructure Design Telecommunications Knowledge Your application will be rated and ranked among others, based on your responses to the online questions regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application. Current OCC employees must have a performance rating of at least Successful (i.e., Level 3) to be eligible for promotion. Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview. If you are a displaced or surplus federal employee eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must be rated as well-qualified to receive special selection priority. "Well-qualified" means that in addition to meeting the minimum qualification requirements and selective placement factor(s), if applicable, you must receive a score of 85 or higher.
HowToApplyThe following instructions outline our application process. You must complete the online application process and submit any required documents by 11:59 p.m. Eastern Standard Time (EST) on the closing date of this announcement. We are available to assist you during business hours (8:00 a.m. - 4:00 p.m. Eastern Standard Time, Monday - Friday). If applying online poses a hardship, you must contact us by noon Eastern Standard Time on the announcement's closing date. If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Jolena Crawford at Jolena.Crawford@occ.treas.gov or 202-603-2754 to obtain an alternative application. If you require a reasonable accommodation for disability during any part of the application and hiring process, please contact Kelly Battista by phone at 202-704-9488 or by email at Kelly.Battista@occ.treas.gov. Treasury provides reasonable accommodation to applicants with disabilities on a case-by-case basis. You must contact us by 5:00 p.m. Eastern Time on the announcement's closing date to request accommodation. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services. Ms. Battista is not the point of contact for questions about the vacancy announcement. To preview the Application Questionnaire, please click here:https://apply.usastaffing.gov/ViewQuestionnaire/12469941. A complete application package must be submitted by 11:59 PM (EST) on the closing date of the Announcement to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
WhatToExpectNextTo verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
RequiredDocumentsA complete application includes: 1) A resume, 2) vacancy question responses, and 3) submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Note: Please ensure that all bank, financial, and other confidential or sensitive information is removed/redacted from each document. RESUME: All applicants are required to submit a resume by either creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.)To receive any credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please review Resume Tips. CURRENT FEDERAL EMPLOYEES OR REINSTATEMENT ELIGIBLES WITH COMPETITIVE STATUS: A copy of your most recent SF Form 50, Notification of Personnel Action that shows: (1) career or career-conditional tenure (1 or 2, in block 24), and (2) position occupied in the competitive service (1, in block 34). To be considered as a non-competitive eligible candidate, the SF-50 must show the highest grade level or full performance level you have attained competitively on a permanent basis, and the grade must be equivalent or higher than the grade for which applying. LAND MANAGEMENT ELIGIBLES must provide all required documentation to verify eligibility, prior performance, and qualifications for the target position. You can find information on the Land Management Workforce Flexibility Act and eligibility HERE. Land Management Eligibles must compete under competitive merit promotion procedures and meet all applicable requirements. CAREER TRANSITION ASSISTANCE PLAN (CTAP) or INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents. SPECIAL HIRING AUTHORITIES' DOCUMENTATION: If you are applying under a special hiring authority, submit a copy of proof of your eligibility. VETERANS DOCUMENTATION: If you are applying under the Veterans Employment Opportunities Act (VEOA) or another veterans' hiring authority, or are claiming veteran's preference, you must submit a copy of your DD-214 showing type of separation and character of service (e.g. DD-214 Member 4 Copy) and if applicable, VA letter. Ten-point preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15, along with required documentation listed on the back of the SF-15 form. Current Active Duty members must submit a certification of expected discharge or release from active duty under honorable conditions dated within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. You can find additional information about Veterans' Preference at http://www.fedshirevets.gov/. OPTIONAL DOCUMENTS: In addition, you may submit the following: Cover letter Recent performance evaluation (be sure to redact/remove all sensitive information prior to submitting)
BenefitsBenefitsUrlhttps://careers.occ.gov/pay-and-benefits/index-pay-benefits.html
OtherInformationThis position is included in the bargaining unit. Salary range includes 25.04% geographical pay. If you are a current OCC employee who previously received a waiver determination permitting you to retain bank securities due to extenuating circumstances, please note that this determination may be rescinded if the nature of your duties changes. We strongly suggest that you discuss the potential implications of any change in duties on a prior securities determination with your ethics official. We may select from this announcement or any other source to fill one or more positions. Click all links in this vacancy announcement to view additional information and instructions. The candidate selected for this position may be credited with directly-related non-Federal experience for annual leave purposes if eligible and considered appropriate. Must be a U.S. citizen or U.S. national. Please refer to "Conditions of Employment." Click "Print" to review the entire announcement before applying. The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov. To learn more, please visit our page at: Treasury.gov/fairchanceact.
KeyRequirementsWithinAreaFalse
CommuteDistance0
ServiceType01
AnnouncementClosingType01
AgencyContactEmailJolena.Crawford@occ.treas.gov
AgencyContactPhone202-603-2754
SecurityClearanceNot Required
DrugTestRequiredFalse
PositionSensitivitiyHigh Risk (HR)
AdjudicationTypeSuitability/Fitness