Theater Outsource Inc
Media Server Specialist/Video Technician
Theater Outsource Inc, Chicago, Illinois, United States, 60290
Chicago, United States | Posted on 07/26/2024
The following information provides an overview of the skills, qualities, and qualifications needed for this role.The responsibilities of this full-time role include:Assisting company sales personnel in specifying and configuring media server solutions based on customer requirements.Assisting in all aspects of building, configuring Windows-based and Linux-based media servers and associated software.Assisting in the design and execution of worldwide tradeshows and product demos, leading the development of video/graphic content creation where needed.Working with customers to provide onsite configuration and commissioning services.Providing customer support (telephone, email, remote access, on-site) including responding to questions, troubleshooting issues, reviewing media server programming, and performing bench testing for customers.Interfacing with existing and future software solution suppliers to resolve issues, understand future product direction, and evaluate new product additions.Conducting and assisting in the delivery of customer training sessions.Candidates should have the following experience and skills:Experience working with Dataton WATCHOUT or similar media server software (Hippo, Isadora, QLab, PIXERA, etc.).Functional knowledge of Windows PC hardware and software, including Windows 11 and gaming-related technologies.Working knowledge of current video technologies and standards (switchers, routing, codecs/trans-coding, video over IP, GPUs/integrated graphics technologies).Knowledge of A/V concepts and terminology.Willingness and flexibility to travel as required to support customers and projects.Experience in Adobe Creative Suite or similar content creation software.Experience troubleshooting and resolving hardware and software issues.Experience testing and benchmarking PC software and hardware solutions.Ability to learn new media server solutions quickly.Working knowledge of Microsoft Word, Excel, Outlook, and Teams.Strong written and verbal communications skills.Strong customer focus with a passion for creating solutions and solving problems.Comfortable with all facets of Windows-related hardware assembly, configuration, and maintenance.Nice-to-have skills include:Knowledge of Linux.CompTia A+, MCSE, CCNA/CCNP, or similar certifications.Candidates ideally have a minimum of two years of higher education in a relevant discipline.Requirements Candidates should enjoy working in a small team, engaging with customers, be detail-oriented, be able to self-manage their schedule and be willing to assist other team members in any reasonable capacity. Although most work will be performed in the office, up to 70% of the work will require travel as needed.This job is
not
located in Chicago, IL. To maintain the confidentiality of our clients, all jobs are posted in Chicago, IL, the city where Theater Outsource is located.
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The following information provides an overview of the skills, qualities, and qualifications needed for this role.The responsibilities of this full-time role include:Assisting company sales personnel in specifying and configuring media server solutions based on customer requirements.Assisting in all aspects of building, configuring Windows-based and Linux-based media servers and associated software.Assisting in the design and execution of worldwide tradeshows and product demos, leading the development of video/graphic content creation where needed.Working with customers to provide onsite configuration and commissioning services.Providing customer support (telephone, email, remote access, on-site) including responding to questions, troubleshooting issues, reviewing media server programming, and performing bench testing for customers.Interfacing with existing and future software solution suppliers to resolve issues, understand future product direction, and evaluate new product additions.Conducting and assisting in the delivery of customer training sessions.Candidates should have the following experience and skills:Experience working with Dataton WATCHOUT or similar media server software (Hippo, Isadora, QLab, PIXERA, etc.).Functional knowledge of Windows PC hardware and software, including Windows 11 and gaming-related technologies.Working knowledge of current video technologies and standards (switchers, routing, codecs/trans-coding, video over IP, GPUs/integrated graphics technologies).Knowledge of A/V concepts and terminology.Willingness and flexibility to travel as required to support customers and projects.Experience in Adobe Creative Suite or similar content creation software.Experience troubleshooting and resolving hardware and software issues.Experience testing and benchmarking PC software and hardware solutions.Ability to learn new media server solutions quickly.Working knowledge of Microsoft Word, Excel, Outlook, and Teams.Strong written and verbal communications skills.Strong customer focus with a passion for creating solutions and solving problems.Comfortable with all facets of Windows-related hardware assembly, configuration, and maintenance.Nice-to-have skills include:Knowledge of Linux.CompTia A+, MCSE, CCNA/CCNP, or similar certifications.Candidates ideally have a minimum of two years of higher education in a relevant discipline.Requirements Candidates should enjoy working in a small team, engaging with customers, be detail-oriented, be able to self-manage their schedule and be willing to assist other team members in any reasonable capacity. Although most work will be performed in the office, up to 70% of the work will require travel as needed.This job is
not
located in Chicago, IL. To maintain the confidentiality of our clients, all jobs are posted in Chicago, IL, the city where Theater Outsource is located.
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