Bluegreen Vacations
In-House Marketing Lead - Hotel Blake
Bluegreen Vacations, Chicago, Illinois, United States, 60290
The In-House Marketing Lead is responsible for assisting in the day to day activities of the In-House Marketing Department.
Must be able to drive production for all In Department. Also responsible for ensuring compliance with established Team, Etc.). Also responsible for ensuring compliance with established policies, policies, procedures, and systems.
Assist with some training and the development of In-House Marketing staff. Sit in with the In-House Marketing Manager or Supervisor during performance appraisals, counseling, and coaching sessions.Help communicate and oversee the representative performance standards and penetration performance.Maintain site penetration above approved levels without generating guest complaints.Maintain gifting cost below approved or budgeted levels.Occasionally lead weekly meetings with all associates to address procedures, policies, issues, and programs in the presence of the In-House Marketing Manage or Supervisor.Assist with the weekly In-House reports and ensure completed reports are submitted to the In-House Marketing Manager/Director by set deadline.Maintain 100% Owner/Guest satisfaction by ensuring guests concerns are heard and needs are met.Support and work with the In-House Marketing Representatives on arrival/lead tracking; this includes ensuring daily, weekly, and monthly reporting is accurate in both Concierge and TSW or any other system that may apply.Minimum Qualifications:
One year of timeshare and customer service experience; supervisory or management experience preferred.High School Diploma or EquivalentConcierge/TSW EnterpriseWeb based reportingCustomer service and quality fundamentalsMS Office
BGNSMLR
Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation ("Bluegreen") as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. If offered employment, candidate must be willing to submit to a background check. We promote a drug-free workplace and reserve the right to drug test. EOE
Must be able to drive production for all In Department. Also responsible for ensuring compliance with established Team, Etc.). Also responsible for ensuring compliance with established policies, policies, procedures, and systems.
Assist with some training and the development of In-House Marketing staff. Sit in with the In-House Marketing Manager or Supervisor during performance appraisals, counseling, and coaching sessions.Help communicate and oversee the representative performance standards and penetration performance.Maintain site penetration above approved levels without generating guest complaints.Maintain gifting cost below approved or budgeted levels.Occasionally lead weekly meetings with all associates to address procedures, policies, issues, and programs in the presence of the In-House Marketing Manage or Supervisor.Assist with the weekly In-House reports and ensure completed reports are submitted to the In-House Marketing Manager/Director by set deadline.Maintain 100% Owner/Guest satisfaction by ensuring guests concerns are heard and needs are met.Support and work with the In-House Marketing Representatives on arrival/lead tracking; this includes ensuring daily, weekly, and monthly reporting is accurate in both Concierge and TSW or any other system that may apply.Minimum Qualifications:
One year of timeshare and customer service experience; supervisory or management experience preferred.High School Diploma or EquivalentConcierge/TSW EnterpriseWeb based reportingCustomer service and quality fundamentalsMS Office
BGNSMLR
Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation ("Bluegreen") as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. If offered employment, candidate must be willing to submit to a background check. We promote a drug-free workplace and reserve the right to drug test. EOE