Bluegreen Vacations
Manager, In House Marketing - Horizons
Bluegreen Vacations, Myrtle Beach, South Carolina, United States, 29588
The Manager of In-House Marketing is responsible for overseeing the day to day activities of the In-House Marketing department. Must be able to drive production for all In-House Marketing programs (owners, samplers, renters and exchangers).
Job Duties and Responsibilities:
Recruit, train, and develop staff; conduct performance appraisals, counseling, and coaching sessions;Manage representative performance standards & penetrationDesign programs to increase tour flow during off season monthsMaintain site penetration above approved levels without generating guest complaintsMaintain tour and/or gifting cost below approved or budgeted levelsHold weekly meetings with all associates to address procedures, policies, issues, and programsEnsure weekly In-House reports are submitted to In House by set deadlineManage Concierge Front Desk and/or In House Marketing personnel. Includes ensuring daily, weekly and monthly reporting is accurate from both a Concierge and Financial standpointPerforms the job assigned complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity. This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.
Qualifications:
High School Diploma or equivalentTwo years of Timeshare Marketing, Management and Customer Service experienceConcierge, Web Based Reporting, and basic check-in procedures Customer service and quality fundamentals, MS Office Suite.Detailed-oriented with strong analytical and problem solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization
BGNSMSP
Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation ("Bluegreen") as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated. Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. If offered employment, candidate must be willing to submit to a background check. We promote a drug-free workplace and reserve the right to drug test.EOE
Job Duties and Responsibilities:
Recruit, train, and develop staff; conduct performance appraisals, counseling, and coaching sessions;Manage representative performance standards & penetrationDesign programs to increase tour flow during off season monthsMaintain site penetration above approved levels without generating guest complaintsMaintain tour and/or gifting cost below approved or budgeted levelsHold weekly meetings with all associates to address procedures, policies, issues, and programsEnsure weekly In-House reports are submitted to In House by set deadlineManage Concierge Front Desk and/or In House Marketing personnel. Includes ensuring daily, weekly and monthly reporting is accurate from both a Concierge and Financial standpointPerforms the job assigned complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity. This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.
Qualifications:
High School Diploma or equivalentTwo years of Timeshare Marketing, Management and Customer Service experienceConcierge, Web Based Reporting, and basic check-in procedures Customer service and quality fundamentals, MS Office Suite.Detailed-oriented with strong analytical and problem solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization
BGNSMSP
Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation ("Bluegreen") as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated. Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. If offered employment, candidate must be willing to submit to a background check. We promote a drug-free workplace and reserve the right to drug test.EOE