Bluegreen Vacations
In House Marketing Supervisor - The Fountains Resort, Orlando
Bluegreen Vacations, Orlando, Florida, us, 32885
We are seeking an
In-House Marketing Supervisor
to head up this new acquisition!
The Supervisor, In-House Marketing is responsible for assisting in the day-to-day activities of the In-House Marketing Department. Must be able to drive production for all In-House Marketing Programs (owners, samplers, renters and exchangers, Owner BB Team, Pre-Arrival Team, Etc.). Also responsible for ensuring compliance with established policies, procedures and systems.SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES:Recruit, train, and develop staff. Conduct performance appraisals, counseling, and coaching sessions.Manage representative performance standards and penetration.Maintain site penetration above approved levels without generating guest complaints.Maintain gifting cost below approved or budgeted levels.Hold weekly meetings with all associates to address procedures, policies, issues and programs.Ensure weekly In-House reports are submitted to In-House Manager/ADOM by set deadline.Maintain 100% Owner/Guest satisfaction by ensuring guests concerns are heard and needs are met.Manage In-House Marketing Team personnel. This includes ensuring daily, weekly, and monthly reporting is accurate from both Concierge and TSW from a financial standpointJOB REQUIREMENTS:High school diploma or equivalent (GED)Strong written, verbal and interpersonal communication skillsOne year of timeshare, management, and customer service experienceOutgoing personality and excellent customer service skillsMust be able to multi-task and work in a fast-paced environment, handling multiple systems at onceAbility to be flexible with work schedule, including overtime, weekends and holidays
In-House Marketing Supervisor
to head up this new acquisition!
The Supervisor, In-House Marketing is responsible for assisting in the day-to-day activities of the In-House Marketing Department. Must be able to drive production for all In-House Marketing Programs (owners, samplers, renters and exchangers, Owner BB Team, Pre-Arrival Team, Etc.). Also responsible for ensuring compliance with established policies, procedures and systems.SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES:Recruit, train, and develop staff. Conduct performance appraisals, counseling, and coaching sessions.Manage representative performance standards and penetration.Maintain site penetration above approved levels without generating guest complaints.Maintain gifting cost below approved or budgeted levels.Hold weekly meetings with all associates to address procedures, policies, issues and programs.Ensure weekly In-House reports are submitted to In-House Manager/ADOM by set deadline.Maintain 100% Owner/Guest satisfaction by ensuring guests concerns are heard and needs are met.Manage In-House Marketing Team personnel. This includes ensuring daily, weekly, and monthly reporting is accurate from both Concierge and TSW from a financial standpointJOB REQUIREMENTS:High school diploma or equivalent (GED)Strong written, verbal and interpersonal communication skillsOne year of timeshare, management, and customer service experienceOutgoing personality and excellent customer service skillsMust be able to multi-task and work in a fast-paced environment, handling multiple systems at onceAbility to be flexible with work schedule, including overtime, weekends and holidays