Jeffco Public Schools - Colorado
Product Designer
Jeffco Public Schools - Colorado, Golden, Colorado, United States, 80401
ABOUT THE DISTRICTJeffco Public Schools (Jeffco) is located in Jefferson County, Colorado. It is the second largest school district in Colorado serving 69,000 students across 155 schools. With 14,000 employees, the district is the largest employer in Jefferson County and has provided educational excellence for more than 70 years.Jeffco embraces the spirit of the West and the natural beauty of the Rocky Mountain region with the county spanning more than 770 square miles running the length of the western edge of the Denver metropolitan area. The district is diverse in both population and geography, from urban to rural, including the mountain communities in the foothills west of Denver.Overall, Jeffco has 31% of students that qualify for free and reduced lunch, an indicator of poverty, and 34% minority (25% Hispanic) student population. The district is implementing a new strategic plan, Jeffco Thrives 2025 that is focused on providing a world-class education that prepares all Jeffco students for bright and successful futures as local and global citizens. Come join us!Jeffco Public Schools is a Single-State Employer. All candidates hired by Jeffco Public Schools must reside within the state of Colorado. Jeffco does not provide relocation assistance.ABOUT THE DEPARTMENTThe Digital Platforms department partners with Communication Services to plan and implement digital strategies and solutions in service of students, families, staff and community members. The department also manages all digital communication platform projects and enhancements.SUMMARYThe Product Designer partners with IT and Communication Services to design user-centric digital products and experiences for students, families, and staff. They provide customer service as a Tier 2 technical liaison. Identify business needs through user research and recommend solutions through iterative process improvements and technical implementations. This role will collaborate with external vendors and district, product, and business stakeholders to translate user journeys into intuitive interactions supporting the district's strategic plan.HOURS AND DAYS WORKEDDesired Start Date:
09/09/2024Product DesignerAnnual PositionFLSA:
ExemptFTE:
1.00000 ,
Hours/Day:
8.000 ,
Days/Year:
Year RoundSalary Plan, Grade, Step:
Information Technology , N03, 1Min-Mid Annual Salary Range:
$76,794.00 - $91,996.00 Effective as of: 06-16-2024ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ESSENTIAL DUTIES AND RESPONSIBILITIESProvide prompt and precise secondary-level analysis and customer support for digital platforms owned by Communication Services.Collaborate with IT staff and serve as a technical liaison.Conduct user research and compile digital communication requirements for various stakeholders, including staff, students, families, and community members.Identify, analyze, and implement recommended solutions to enhance information delivery to district audiences via digital communication platforms.Generate reports using Power BI and assist in developing analytics, assessments, and business intelligence that guide the application of digital efforts on behalf of the district.Apply project management skills to oversee the implementation, tracking, and progress reporting of digital planning activities.Write and submit knowledgebase (KB) articles, derived from fieldwork and source cultivation, to enhance support for various digital platforms.Participate in the design and process of change management systems and procedures.Collaborate directly with application development team members, IT management, change review management, and project teams.Seek professional development opportunities to enhance overall skills and meet review objectives.Perform other duties as assigned.EXPERIENCE:
3 years of combined experience information technology, product development and design.EDUCATION AND TRAINING:
Bachelor's degree required. Additional years of experience may be considered in lieu of degree.CERTIFICATES, LICENSES, OR REGISTRATIONS:
None required. Certifications showing advanced knowledge preferred for hire include certifications from NN/g, IAAP, PMI, ITIL and CompTIA.KNOWLEDGE, SKILLS AND ABILITIESKnowledge of the principles of product design, including user-centered design, usability, and accessibility.Knowledge of best practices for UX, user research and usability testing.Familiarity with digital platforms such as CMS, mass communication systems, and CRM. Basic understanding of HTML and CSS.Understanding of principles of responsive design for designing across different devices.Experience working with WCAG 2.1 Level AA and championing digital accessibility.Strong customer service skills to provide technical support to users.Strong skills to articulate requirements, present design concepts, and receive feedback.Proficiency in design and prototyping tools like Adobe XD and Figma for creating interactive mockups.Ability to work effectively in cross-functional teams with various stakeholders.Ability to identify design challenges and implement creative solutions.Ability to create intuitive and visually appealing interfaces.For additional KSAs that would be helpful to know, demonstrate or perform, please see the NIST NICE framework documentation for:Primary function: Technical Support Specialist, Work Role ID: OM-STS-001Secondary function: Research & Development Specialist, Work Role ID: SP-TRD-001SPAN OF CONTROL:
This position does not have supervisory responsibilities.The physical demands, mental functions, and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.PHYSICAL DEMANDS:
Ability to focus on objects at varying distances and distinguish between colors (with corrective lenses). Perform tasks that require manual dexterity, including operation of computers & small office equipment. Basic mobility and the ability to navigate the office environment safely. Ability to speak clearly, listen attentively (with assistance devices), and convey information accurately. May be required to give presentations to groups.MENTAL FUNCTIONS:
Ability to analyze complex situations, identify potential risks, and devise effective solutions. Ability to remain flexible in dynamic environments, adjusting plans and strategies as necessary to accommodate changing requirements or circumstances. Ability to effectively communicate and collaborate with other teams. Ability to manage time and priorities to meet deadlines.WORK ENVIRONMENT:
Work is performed in a semi-secured office building with a typical office environment and risk factors.EQUAL EMPLOYMENT OPPORTUNITYThe Jefferson County School District does not discriminate on the basis of disability, race, color, creed, religion, national origin, age, sexual orientation, marital status, political affiliation, pregnancy, or gender.
09/09/2024Product DesignerAnnual PositionFLSA:
ExemptFTE:
1.00000 ,
Hours/Day:
8.000 ,
Days/Year:
Year RoundSalary Plan, Grade, Step:
Information Technology , N03, 1Min-Mid Annual Salary Range:
$76,794.00 - $91,996.00 Effective as of: 06-16-2024ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ESSENTIAL DUTIES AND RESPONSIBILITIESProvide prompt and precise secondary-level analysis and customer support for digital platforms owned by Communication Services.Collaborate with IT staff and serve as a technical liaison.Conduct user research and compile digital communication requirements for various stakeholders, including staff, students, families, and community members.Identify, analyze, and implement recommended solutions to enhance information delivery to district audiences via digital communication platforms.Generate reports using Power BI and assist in developing analytics, assessments, and business intelligence that guide the application of digital efforts on behalf of the district.Apply project management skills to oversee the implementation, tracking, and progress reporting of digital planning activities.Write and submit knowledgebase (KB) articles, derived from fieldwork and source cultivation, to enhance support for various digital platforms.Participate in the design and process of change management systems and procedures.Collaborate directly with application development team members, IT management, change review management, and project teams.Seek professional development opportunities to enhance overall skills and meet review objectives.Perform other duties as assigned.EXPERIENCE:
3 years of combined experience information technology, product development and design.EDUCATION AND TRAINING:
Bachelor's degree required. Additional years of experience may be considered in lieu of degree.CERTIFICATES, LICENSES, OR REGISTRATIONS:
None required. Certifications showing advanced knowledge preferred for hire include certifications from NN/g, IAAP, PMI, ITIL and CompTIA.KNOWLEDGE, SKILLS AND ABILITIESKnowledge of the principles of product design, including user-centered design, usability, and accessibility.Knowledge of best practices for UX, user research and usability testing.Familiarity with digital platforms such as CMS, mass communication systems, and CRM. Basic understanding of HTML and CSS.Understanding of principles of responsive design for designing across different devices.Experience working with WCAG 2.1 Level AA and championing digital accessibility.Strong customer service skills to provide technical support to users.Strong skills to articulate requirements, present design concepts, and receive feedback.Proficiency in design and prototyping tools like Adobe XD and Figma for creating interactive mockups.Ability to work effectively in cross-functional teams with various stakeholders.Ability to identify design challenges and implement creative solutions.Ability to create intuitive and visually appealing interfaces.For additional KSAs that would be helpful to know, demonstrate or perform, please see the NIST NICE framework documentation for:Primary function: Technical Support Specialist, Work Role ID: OM-STS-001Secondary function: Research & Development Specialist, Work Role ID: SP-TRD-001SPAN OF CONTROL:
This position does not have supervisory responsibilities.The physical demands, mental functions, and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.PHYSICAL DEMANDS:
Ability to focus on objects at varying distances and distinguish between colors (with corrective lenses). Perform tasks that require manual dexterity, including operation of computers & small office equipment. Basic mobility and the ability to navigate the office environment safely. Ability to speak clearly, listen attentively (with assistance devices), and convey information accurately. May be required to give presentations to groups.MENTAL FUNCTIONS:
Ability to analyze complex situations, identify potential risks, and devise effective solutions. Ability to remain flexible in dynamic environments, adjusting plans and strategies as necessary to accommodate changing requirements or circumstances. Ability to effectively communicate and collaborate with other teams. Ability to manage time and priorities to meet deadlines.WORK ENVIRONMENT:
Work is performed in a semi-secured office building with a typical office environment and risk factors.EQUAL EMPLOYMENT OPPORTUNITYThe Jefferson County School District does not discriminate on the basis of disability, race, color, creed, religion, national origin, age, sexual orientation, marital status, political affiliation, pregnancy, or gender.