Key Account Management Training Design and Delivery Specialist_

**ROLE SUMMARY**The Key Account Management Training Design and Delivery Specialist - Oncology (the "Specialist") will oversee the design, development, and implementation of a comprehensive learning program tailored for key account management colleagues.With a strong working knowledge of key account management, the Specialist is responsible for the design, development, and delivery of key account management related content (both core customer engagement skills as well as customized, role-specific/therapeutic/market area-specific insights) that provides these colleagues with the skills, knowledge, tools, and training needed to prepare and execute effectively for their aligned brands/therapeutic/market areas.A deep understanding of fundamentals of key account management, project management, customer relationship management, advanced healthcare marketplace, leading health system strategies across the US, and specific roles within key account management at Pfizer (and how these roles operate compliantly and effectively within an integrated account approach) will be critical. A solid understanding of each role within key account management at Pfizer - and how an integrated account team operates in service of the market, customers, and brands - is essential for this Specialist to build relevant content within an integrated construct.This Specialist also aligns cross-functionally with other areas in training, brand/customer engagement teams, marketing, and other enabling functions to ensure the content design, development, and delivery are aligned and meeting the needs of the key account management colleagues.**ROLE RESPONSIBILITIES**+ Act as a subject matter expert in key account management for both core customer engagement content/skills/constructs and role-specific/area-specific knowledge, content, skills, and tools+ Serve as an expert in either the knowledge and/or compliant application of key account management topics such as (but not limited to): care delivery models, pathways, workflows, health information technology and digital health, care coordination, population health, value-based care, care team optimization, healthcare policy, access, quality, safety, patient experience, and outcomes+ Possess technical expertise in leading health systems, healthcare marketplace, drivers of local market dynamics - and leverage this expertise to provide input and feedback to appropriate internal stakeholders to influence relevant training strategy and to share knowledge with key account management colleagues compliantly+ Partner effectively with all relevant internal stakeholders (Leadership, Key Account Management, Market Access, Cross-Functional working groups, Marketing, Medical, Sales, Regulatory, Legal, Compliance, Training, etc) to conduct gap analyses, evaluate and prioritize general and role/area/unit-specific key account management training needs, and manage demand+ Collaborate with Key Account Management Leaders, Marketing, Training, Medical, and other internal stakeholders to develop content, skills, and tools for key account management colleagues that will support the compliant delivery of value propositions on market/brand topics with appropriate leading health system customers+ Develop, maintain, and update the key account management learning journey and core/ongoing training curriculums for both role-specific and integrated team content, enabling customer-facing colleagues with the necessary skills to perform their roles+ Manage the design, development, delivery, and continuous updates of training programs for key account management in alignment with customer-facing strategies, engagement skills, coaching constructs, and pre-determined impact and outcome metrics+ Work within the Accounts, Access and Reimbursement team to develop consistent training approaches and curriculum on how an integrated team works together by role, optimizing a team-based approach, and ensuring compliance with the Orange Guide and other applicable company policies+ Conduct engaging training sessions, both virtually and in person, for new-to-role and established key account management colleagues on knowledge, skills, and desired behaviors+ Provide coaching and mentorship to colleagues throughout their training and development journey+ Ensure all training curriculum has been developed and delivered in compliance with Pfizer legal requirements+ Gather best practices and share across cross-functional stakeholders+ Partner with Learning Experience & Innovation Team to ensure the learning experience is integrated and built from end-to-end; and with Learning Effectiveness Team to ensure that the resources - print, eLearning modules, leader-led workshops, presentations, and sustainability programs - are reflective of key account management colleagues' needs+ Work with Customer Engagement Leadership, Sales Skills & Coaching Teams to fill training gaps and emerging needs+ Work with Customer Engagement Strategy & Partnership Team to align on the needs for specific payer access roles as a result of market events / emerging topics identified+ Conduct regular reviews with key stakeholders to ensure the curriculum meets requirements for engaging with leading health systems/accounts+ Utilize learning technology and manage training courses using Pfizer endorsed platforms Microsoft Teams, Pfizer Learning Academy Platform, and Questionmark+ Remain current on evolving US healthcare law risks pertinent to account management with the ability to describe relevant considerations (demand generation v. product promotion, off-label & kickback risks, value-added resources, pricing considerations, "marketing the spread")**BASIC QUALIFICATIONS**+ Bachelor's degree required+ 10+ years of experience in training, sales, key account management/related experiences or combination of experiences, with Key Account Director experience required as a core role mastered+ Deep experience and knowledge of the principles and concepts in key account management and the healthcare market landscape+ Understanding of the biopharma industry and the ability to translate business needs into training strategy+ Understanding of care pathways, protocols, executive customer needs, and advanced value propositions, etc for leading health systems/accounts+ People leadership experience within commercial (i.e. sales, account management, marketing etc), direct or cross-functional, including developing people to meet goals, providing constructive feedback, and employee motivation+ Executive presence and ability to influence senior stakeholders internally and externally+ Strong interpersonal skills with a track record of building partnership, interacting with stakeholders at varying levels, and working collaboratively across functions to meet shared objectives+ Outstanding presentation, facilitation, and writing skills+ Ability to develop and deliver communications that convey a clear understanding of the unique needs of different audiences+ Project management expertise and organizational abilities to simultaneously manage multiple complex projects+ Demonstrated creativity skills, with a track record of creating innovative ideas, developing new and better ways of working+ Ability to make sense of complex information and make decisions with minimal direction+ Track record of holding self and others accountable to meet commitments and coaching others to achieve individual/organizational goals+ Experience leading a diverse team to achieve common goals, leveraging diverse perspectives+ Ability to understand advanced markets and develop solutions accordingly+ Understanding of Pfizer integrated account teams and how to compliantly coordinate across roles for optimal customer approach and outcomes+ Familiarity with Pfizer systems and use of technology in training+ Experience delivering training as field faculty or similar capacity**PREFERRED QUALIFICATIONS**+ Oncology experience+ Experience training key account management colleagues+ Experience mastering multiple Pfizer roles within key account management (i.e. Key Account Director, Advanced Customer Engagement Director, Key Account Enablement Director, Health Information Technology Account Director, etc)**PHYSICAL/MENTAL REQUIREMENTS****NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS****OTHER INFORMATION****Other Job Details:**+ Last Day to Apply: **August 19, 2024**+ Additional Locations: Any US Remote Location+ Not eligible for Relocation Package+ Eligible for employee referral bonusThe annual base salary for this position ranges from $161,600.00 to $269,400.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.Relocation assistance may be available based on business needs and/or eligibility.**Sunshine Act**Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.**EEO & Employment Eligibility**Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.Sales Training