Director, Product Design - Enterprise Revenue and Demand

JOB DESCRIPTION – Director, Product Design, Enterprise Revenue And Demand

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Division: Global Enterprise Product DesignLine Manager: Design Senior DirectorContract Terms: Full-time/RegularTHE PRODUCT AND TEAM Ticketmaster’s enterprise platform that enables creating and managing worldwide events. Many great details go into each event: from planning to sales, managing entry during the event and post event reports and analysis. As designers at Ticketmaster, we are responsible for ensuring this robust functionality stays simple and elegant. We design for a wide range of devices and roles that together bring amazing entertainment to fans. We bring delight into our clients and on-the-ground teams’ day to day tasks with our unique range of ticketing and event management solutions.THE ROLE As

Design Director at Enterprise Revenue and Demand , you will be assigned to the Revenue and Demand Platform area, focusing on the tools that enable our clients to enhance their events to reach their full potential. The tools include premium insights and data tools, marketing suite, and dynamic pricing services.You will be managing a team of designers responsible for Revenue and Demand tooling. You and your team will be accountable for researching and documenting full processes on various granularity levels while working with other design leads and management to ensure an industry-leading overall client experience.You will join a globally distributed team and work on a compelling global client offering. You will be responsible for managing stakeholder expectations, aligning Design objectives to Product roadmaps, and developing achievable schedules to ensure strategic goals and timelines are met.You’ll keep skills fresh and be able to share best practices, technical trends, and developments with the wider team.Responsibilities

Provide leadership steer and guidance to your team by working closely with leadership across the business to develop our strategic goals, as well as build a tactical plan to deliver value and support the development cycle.Champion the use of core information architecture and design expertise to take product design deliverables through a full project lifecycle.Lead user/market research, guiding your team to map clients’ current and desired flows.Support your team to scope and lead research and communicate to the wider team the client’s ecosystem in which they operate and help ideate improvements to our offering.Use user types, scenarios, journeys, flow/decision maps to produce documentation to convey our Design Vision.Lead ideation workshops with cross-functional teams.Generate storyboards and diagrams and/or define the structure for design artifacts to be produced.Understand how we can utilize Ticketmaster’s brand identity and terminology across the user flow for an intuitive and stylish experience.Work with the Analytics and product management teams to drive measurable UX decisions.Collaborate with Product and Engineering leaders to develop your long-term vision and strategic goals for the department.Manage and mentor a team of Designers, being a role model and inspiration.Requirements

Thorough grounding in principles, methodology, and practices of Product Design with proven hands-on experience in a working environment, i.e., UX design, UX research, interaction design.An outstanding portfolio with cross-platform service design works.Experience working on SaaS or complex multi-app platforms will be a strong advantage but not a must.Ability to drive a range of innovative and compositionally strong design solutions.Fully conversant in one or more industry software.Ability to think creatively and present concepts clearly to stakeholders and team members.An understanding of capabilities and limitations of technologies that are used to create powerful interactive experiences.A strong understanding of best/tried and true as well as current trends in UX/UI practices and cross-platform development.Management experience, understanding how to empower and build a successful Design team.YOU

Capable and experienced leader, can help drive ideas into roadmaps and prioritization, set success metrics and measure impact.Strong analytical and creative problem-solving skills.A passion for interaction and customer involvement.Excellent written, verbal communication, and presentation skills.Ability to work on multiple projects simultaneously.Proactive in learning and being fluent in the latest UX trends and technologies, inspiring the team to constantly grow and develop their technical and soft skills.LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:

Reliability

- We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork

- We believe individual achievement pales in comparison to the level of success that can be achieved by a team.Integrity

- We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.Belonging

- We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life.Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law.HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.The expected compensation for this position in NYC is:$180,000.00 USD - $220,000.00 USDThe expected compensation for this position in Westchester is:$180,000.00 USD - $220,000.00 USD

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