Live Nation Entertainment
Associate Director, Product Design, Enterprise Core
Live Nation Entertainment, Chicago, Illinois, United States, 60290
Job Summary
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.JOB DESCRIPTION –
Associate Director, Product Design, Enterprise CoreLocation: East coast and Chicago, USADivision: Global Enterprise Product DesignLine Manager: Design Senior DirectorContract Terms: Full-time/RegularTHE PRODUCT AND TEAMTicketmaster’s enterprise platform enables creating and managing worldwide events. As designers at Ticketmaster, we ensure this robust functionality stays simple and elegant. We design for a wide range of devices and roles that together bring amazing entertainment to fans.THE ROLEAs
Associate Director at Enterprise Core , you will focus on the end-to-end service of our Enterprise Platform, managing a team of designers responsible for platform-wide functionality. You will work with other design leads and management to ensure an industry-leading overall client experience.You will manage stakeholder expectations, align service-design objectives to product roadmaps, and develop achievable schedules to ensure strategic goals and timelines are met.ResponsibilitiesUse core information architecture and design expertise to take product design deliverables through a full project lifecycleLead user/market research and map client’s current and desired flowScope and lead research and communicate the client’s ecosystemIdentify user types, scenarios, journeys, flow/decision maps, and produce relevant documentationLead ideation workshops with cross-functional teamsGenerate storyboards and diagrams and/or define the structure for design artifactsUtilize Ticketmaster’s brand identity and terminology across the user flowWork with Analytics and product management teams to drive measurable UX decisionsUnderstand long-term vision and strategic business goals of the departmentShare best practices, technical trends, and developments with the teamManage a team of Designers.RequirementsThorough grounding in principles, methodology, and practices of service design with proven hands-on experienceAn outstanding portfolio with cross-platform service design worksExperience working on SaaS or complex multi-app platforms is a strong advantageAbility to drive innovative and compositionally strong design solutionsFully conversant in one or more industry softwareAbility to think creatively and present concepts clearly to stakeholdersUnderstanding of capabilities and limitations of technologiesStrong understanding of current trends in UX/UI practicesManagement experience, understanding how to empower and build a successful Design teamYou (behavioural Skills/Competencies)Strong analytical and creative problem-solving skillsA passion for interaction and customer involvementExcellent written, verbal communication, and presentation skillsAbility to work on multiple projects simultaneouslyProactive in learning and being fluent in latest UX trends and technologiesLIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love.Our work is guided by our values:Reliability
- We understand that fans and clients rely on us.Teamwork
- We believe individual achievement pales in comparison to team success.Integrity
- We are committed to the highest moral and ethical standards.Belonging
- We are committed to building a culture where all people can thrive.EQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.The expected compensation for this position in NYC is: $160,000.00 USD - $200,000.00 USD.The expected compensation for this position in Westchester is: $160,000.00 USD - $200,000.00 USD.
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The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.JOB DESCRIPTION –
Associate Director, Product Design, Enterprise CoreLocation: East coast and Chicago, USADivision: Global Enterprise Product DesignLine Manager: Design Senior DirectorContract Terms: Full-time/RegularTHE PRODUCT AND TEAMTicketmaster’s enterprise platform enables creating and managing worldwide events. As designers at Ticketmaster, we ensure this robust functionality stays simple and elegant. We design for a wide range of devices and roles that together bring amazing entertainment to fans.THE ROLEAs
Associate Director at Enterprise Core , you will focus on the end-to-end service of our Enterprise Platform, managing a team of designers responsible for platform-wide functionality. You will work with other design leads and management to ensure an industry-leading overall client experience.You will manage stakeholder expectations, align service-design objectives to product roadmaps, and develop achievable schedules to ensure strategic goals and timelines are met.ResponsibilitiesUse core information architecture and design expertise to take product design deliverables through a full project lifecycleLead user/market research and map client’s current and desired flowScope and lead research and communicate the client’s ecosystemIdentify user types, scenarios, journeys, flow/decision maps, and produce relevant documentationLead ideation workshops with cross-functional teamsGenerate storyboards and diagrams and/or define the structure for design artifactsUtilize Ticketmaster’s brand identity and terminology across the user flowWork with Analytics and product management teams to drive measurable UX decisionsUnderstand long-term vision and strategic business goals of the departmentShare best practices, technical trends, and developments with the teamManage a team of Designers.RequirementsThorough grounding in principles, methodology, and practices of service design with proven hands-on experienceAn outstanding portfolio with cross-platform service design worksExperience working on SaaS or complex multi-app platforms is a strong advantageAbility to drive innovative and compositionally strong design solutionsFully conversant in one or more industry softwareAbility to think creatively and present concepts clearly to stakeholdersUnderstanding of capabilities and limitations of technologiesStrong understanding of current trends in UX/UI practicesManagement experience, understanding how to empower and build a successful Design teamYou (behavioural Skills/Competencies)Strong analytical and creative problem-solving skillsA passion for interaction and customer involvementExcellent written, verbal communication, and presentation skillsAbility to work on multiple projects simultaneouslyProactive in learning and being fluent in latest UX trends and technologiesLIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love.Our work is guided by our values:Reliability
- We understand that fans and clients rely on us.Teamwork
- We believe individual achievement pales in comparison to team success.Integrity
- We are committed to the highest moral and ethical standards.Belonging
- We are committed to building a culture where all people can thrive.EQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.The expected compensation for this position in NYC is: $160,000.00 USD - $200,000.00 USD.The expected compensation for this position in Westchester is: $160,000.00 USD - $200,000.00 USD.
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