Library Assistant II_

Position Title:Library Assistant IIJob Group:MeritRequired Minimum Qualifications:• Two years of library work experience, or A combination of related work experience, undergraduate education, and/or post-high school library training totaling three years.Preferred Qualifications:Excellent attention to detail, with the ability to successfully perform detailed processes based on a high number of variables.Experience communicating effectively with multiple stakeholders, verbally and in writing.Experience with Microsoft Office suite, similar tools, and the ability to learn and use new technologies.Ability to respond to a variety of queries from library users and staff requiring judgment in the application of unit policies.Demonstrated commitment to creating a welcoming environment and contributing to a collaborative working and learning environment.Job Description:The Iowa State University Library is seeking qualified candidates for a full-time (40 hours per week) Library Assistant II position to join our collaborative team. This position will have a working title of Library E-Resources Assistant. The successful candidate will play a core role in ensuring that the library’s collections of online books, journals, videos and databases are accessible and discoverable to the Iowa State University campus and community, with particular responsibilities in the area of e-journals. This position maintains consistent records of e-resources, and investigates and resolves problems utilizing a variety of online information systems.Prior knowledge of library collections and services is preferred, but training is available. The successful candidate will be eager to learn new systems, perform with a consistently high level of focus and attention to detail, and work as well independently as part of a team.This individual will:+ Assist E-Resources Librarian in the ongoing maintenance of e-resources system records.+ Take ownership of simple or moderately complicated e-resources problem tickets related to e-journals, resolving issues, providing timely and helpful responses to users, and escalating to E-Resources Librarian when necessary.+ Facilitate the complete new order process for e-journals and new e-journal collections.+ Contribute to departmental efforts to conduct digital accessibility reviews of e-resources platforms+ Provide support for library project work within and outside the department.Characteristic Duties and Responsibilities• Performs public service and/or technical processing duties that require in-depth knowledge of unit and basic knowledge of library, university, consortium, and national policies, procedures, rules, standards and codes.• Frequently uses one or two library automated system modules in such activities as inputting information or searching for moderately difficult records.• Applies basic knowledge of other modules.• Applies basic knowledge of software packages such as e-mail, print and electronic document processing, or specialized applications used by the unit.• Assists library users providing service and information relative to the area of assignment and throughout the library.• Communicates with other university offices and outside agencies such as libraries and vendors on matters of moderate complexity.• Provides input in the development of unit policies and procedures.• Performs duties with limited authority to make exceptions; higher-level staff is normally available onsite to whom problems may be referred.Knowledge, Skills, and Abilities• In-depth knowledge of unit’s routines, functions, policies, procedures, and forms.• Ability to communicate effectively with staff and library users, orally and in writing.• Knowledge of library terminology and academic and bibliographic vocabulary.• Basic skill in utilizing a computer, software, online systems, and conventional office equipment.• Ability to respond to a variety of queries from library users and staff requiring judgment in the application of unit policies.• Ability to accurately follow and interpret oral and written instruction and exercise judgment in its application.• Ability to organize and prioritize multiple tasks.• Ability to exercise functional supervision over employees.Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.Appointment Type:RegularNumber of Months Employed Per Year:12 Month Work PeriodTime Type:Full timePay Grade:08Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.Original Posting Date: August 12, 2024Posting Close Date:August 21, 2024Job Requisition Number:R15280By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (astate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu .If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .General ISU compensation information can be found on the University Human Resources (r.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.