Sr Analyst, UX Researcher, HCD_

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Introduction to the RoleWithin the Human Centered Design Group of CVS Health, we are revolutionizing healthcare and pharmacy systems with innovative digital solutions. Our team is driven by a passion for improving colleague experiences and empowering pharmacy and healthcare professionals with the tools they need to provide exceptional care and support for our customers and patients. We are seeking a talented and experienced UX Researcher to join our UX Design team to help us build the future of healthcare.About the RoleWe are seeking a highly motivated and experienced UX Researcher to join our dynamic team. In this role, you will primarily lead qualitative usability research efforts for our colleague-facing software products. You will play a critical role in understanding the needs, behaviors, and pain points of our colleagues, translating research into actionable insights that drive the design and development of intuitive and impactful software solutions.Key Responsibilities+ Lead and conduct user research, including usability tests, user interviews, contextual inquiries, diary studies, and usability testing.+ Collaborate closely with cross-functional teams, including UX designers, product managers, engineers, and stakeholders, to define research goals and objectives.+ Develop research plans, recruit participants, and create research materials such as discussion guides and usability test scripts.+ Analyze and synthesize qualitative data to uncover deep insights about user needs, behaviors, and pain points.+ Communicate research findings through clear and compelling presentations, reports, and personas to inform and influence design and product decisions.+ Advocate for user-centered design principles and ensure the voice of the user is represented throughout the product development lifecycle.+ Stay current with industry trends, best practices, and emerging methodologies in UX research and healthcare technology.+ Lead and manage the user research team’s workstream and deliverables+ Mentor and provide guidance to junior researchers and team members as needed.Requirements+ Professional Experience: 3+ years in user experience research, with a strong focus on leading and executing qualitative research studies, analyzing data, and presenting findings.+ Figma Proficiency: 2+ years of experience with using research tools and software such as Miro, UserTesting, Userlytics, Maze, Adobe Analytics, Dovetail, or similar.+ Technical Proficiency: 3+ years of performing user research on digital products, ideally within the healthcare, health-tech, or fin-tech industries. Strong understanding of UX research principles and methodologies.Ideal Qualities+ User Research and Data Analysis Skills: Experience with user research methods (interviews, usability testing, A/B testing, etc.) and familiarity with data analysis techniques to inform design decisions and measure impact.+ Figma Skills: Proficiency with Figma, with an ability to create interactive prototypes and high-fidelity mockups for testing and user feedback.+ Passion for Health-tech: Genuine interest in improving healthcare through innovative digital solutions and a commitment to leveraging technology to create positive change.+ Communication: Excellent verbal and written communication skills, with experience in presenting research findings to stakeholders and the ability to advocate for UX best practices across disciplines.EducationBachelor’s degree or equivalent experience required. (Preferably in Psychology, the pure sciences, Anthropology, Human-Computer Interaction, or a related field.)Why You'll Love This Role+ Make a Real Difference: Contribute to the development of health-tech solutions that directly impact the lives of millions of patients and pharmacy/healthcare professionals.+ Work with a World-Class Team: Join a talented and collaborative team of designers, researchers, and engineers committed to innovation and user-centricity.+ Continuous Learning and Growth: Opportunities to learn and develop your skills within a dynamic and innovative environment, with access to training and mentorship.+ Flexible Work Arrangements: We offer flexible work arrangements to support a healthy work-life balance which include a remote-first approach.Pay RangeThe typical pay range for this role is:$79,310.00 - $158,620.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefitsWe anticipate the application window for this opening will close on: 07/31/2024Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.