Communications Manager

Under the direction of the Director of Traffic, Parking, and Transportation, and working closely with the Senior Management team, the Communications Manager will oversee communications and community outreach department wide. The successful candidate will be a highly motivated, well-organized self-starter with excellent interpersonal communication skills who enjoys public and community interactions and enjoys working in a collaborative environment. In all work, the Communications Manager will seek to engage with the entire Cambridge community, including individuals and groups that have traditionally not participated in City-sponsored activities. ESSENTIAL DUTIES AND RESPONSIBILITIES: The Communications Manager leads the Communications division of the Department, including the Project Administrator for Community Relations. Core responsibilities of role (assisted by the Project Administrator) include the following: Direct internal and external communications for TP+T Manage the Department?s website, including overseeing updates and redesigns as needed Coordinate media relations, including press releases, advisories, and talking points for the Commissioner and others Manage the Department\'s social media strategy as part of the City?s overall social media approach Manage the development of outreach materials using digital, web, social and print media Produce weekly internal department newsletter Create and coordinate content for other City publications and outside organizations as needed Ensure consistency of messaging and graphic presentations Identify opportunities to improve communication strategies and implement guidelines for implementation Oversee department responses to public records requests Manage staff Supervise the Project Administrator for Community Relations, who provides support on the tasks above, including: drafting communications, designing materials, coordinating and staffing public outreach events, planning engagement processes; updating the website; and overseeing channels the public uses to communicate with the Department Manage and support community outreach and engagement Represent TP+T at public events and/or make presentations to audiences that vary in size and backgrounds (note that technical subject matter expertise will generally be provided by other staff) Working with staff from TP+T and other City departments, plan long-term engagement processes, messaging, and feedback gathering mechanisms for the City\'s Cycling Safety Ordinance Coordinate outreach meetings and events, including scheduling, selecting venues, publicizing, and staffing events Develop templates and guidelines for project- and program-related outreach and engagement Introduce new methods for outreach based on best practices Facilitate the Cycling Safety Ordinance Advisory Group Oversee various channels the public use to contact the department, including Commonwealth Connect, email, web contact forms and future CRM efforts Develop metrics and measurements for tracking our communications and outreach efforts and develop ways to highlight and communicate these successes through a variety of channels Work closely with other City staff Coordinate communications with TP+T staff and staff from other City departments; especially the Community Development Department, Department of Public Works, and Executive Communications Office Oversee the Project Administrator for Community Relations, who provides support on the tasks above, including: drafting communications, designing materials, coordinating and staffing public outreach events, planning engagement processes; updating the website; and overseeing channels the public uses to communicate with the Department Full job description: https://phe.tbe.taleo.net/phe02/ats/careers/v2/viewRequisition?org=CAMBRIDGEMA&cws=37&rid=873