Highmark Health
Director Integrated Experience Design
Highmark Health, Carson City, Nevada, us, 89702
Highmark Health Director Integrated Experience Design Carson City, Nevada Apply Now This job will be a key player in re-imagining our Living Health digital experience—leading strategic work to transform the post-password digital experience for the people we serve who are seeking care. The incumbent will oversee the end-to-end process to conceptualize and design how people interact with finding and accessing virtual/physical medical and behavioral care in tight collaboration with our Experience, Strategy, Research, and Design teams. This will result in highly usable and engaging digital solutions within the platform.
You could be just the right applicant for this job Read all associated information and make sure to apply.ESSENTIAL RESPONSIBILITIESPerform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management, and staff productivity.Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.Leverage design knowledge to collaborate with stakeholders to define, plan, and design the appropriate end-to-end cross-channel experiences and solutions from a customer and clinician point of view.Provide periodic informal work guidance/direction to junior team members.Develop analytical frameworks, approach, and methodology best practices to analyze strategy issues and monitor initiatives.Convey and prioritize needs from comprehensive listening system in collaboration with Portfolio Insights & Acceleration and other Enterprise teams.Access market intelligence capabilities focused on understanding the market products, innovations, and competitor solutions.Apply a customer and clinician-centric lens to problems and advocate for a combined customer and clinician view.Lead in design sessions with design team, Experts, and other business partners.Other duties as assigned or requested.EDUCATIONRequiredBachelor's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or relevant experience and/or education as determined by the company in lieu of bachelor's degree.PreferredMaster's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or related field.EXPERIENCERequired7 years of related progressive experience in the area of specialization, including experience in leading large projects.5 years in Technology, Business, or Healthcare.1 year with strategy/management consulting firms or internal strategy groups of healthcare companies.Preferred3 years in the design of complex digital platform products and/or "living" design systems.3 years applying design process within Agile technology/R&D environments.3 years with Health Insurance and/or Provider operations.LICENSES or CERTIFICATIONSRequiredNonePreferredNoneSKILLSExcellent written, interpersonal, communication, and presentation skills.Highly motivated with exceptional organizational skills, including the ability to effectively handle multiple projects simultaneously.Knowledge of software development lifecycle, from planning to delivery.Experience developing business cases and building ROI for programs from planning through execution.TRAVEL REQUIREMENT:0% - 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition Type : Office-basedTeaches/trains others regularly: OccasionallyTravel regularly from the office to various work sites or from site-to-site: OccasionallyPhysical work site required: YesLifting: up to 10 pounds: ConstantlyLifting: 10 to 25 pounds: OccasionallyDisclaimer:
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement:
This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.Pay Range Minimum:
$126,400.00Pay Range Maximum:
$233,700.00
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You could be just the right applicant for this job Read all associated information and make sure to apply.ESSENTIAL RESPONSIBILITIESPerform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management, and staff productivity.Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.Leverage design knowledge to collaborate with stakeholders to define, plan, and design the appropriate end-to-end cross-channel experiences and solutions from a customer and clinician point of view.Provide periodic informal work guidance/direction to junior team members.Develop analytical frameworks, approach, and methodology best practices to analyze strategy issues and monitor initiatives.Convey and prioritize needs from comprehensive listening system in collaboration with Portfolio Insights & Acceleration and other Enterprise teams.Access market intelligence capabilities focused on understanding the market products, innovations, and competitor solutions.Apply a customer and clinician-centric lens to problems and advocate for a combined customer and clinician view.Lead in design sessions with design team, Experts, and other business partners.Other duties as assigned or requested.EDUCATIONRequiredBachelor's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or relevant experience and/or education as determined by the company in lieu of bachelor's degree.PreferredMaster's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or related field.EXPERIENCERequired7 years of related progressive experience in the area of specialization, including experience in leading large projects.5 years in Technology, Business, or Healthcare.1 year with strategy/management consulting firms or internal strategy groups of healthcare companies.Preferred3 years in the design of complex digital platform products and/or "living" design systems.3 years applying design process within Agile technology/R&D environments.3 years with Health Insurance and/or Provider operations.LICENSES or CERTIFICATIONSRequiredNonePreferredNoneSKILLSExcellent written, interpersonal, communication, and presentation skills.Highly motivated with exceptional organizational skills, including the ability to effectively handle multiple projects simultaneously.Knowledge of software development lifecycle, from planning to delivery.Experience developing business cases and building ROI for programs from planning through execution.TRAVEL REQUIREMENT:0% - 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition Type : Office-basedTeaches/trains others regularly: OccasionallyTravel regularly from the office to various work sites or from site-to-site: OccasionallyPhysical work site required: YesLifting: up to 10 pounds: ConstantlyLifting: 10 to 25 pounds: OccasionallyDisclaimer:
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement:
This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.Pay Range Minimum:
$126,400.00Pay Range Maximum:
$233,700.00
#J-18808-Ljbffr