Aztec
Director, IT Engineering - User Experience
Aztec, Long Island City, New York, United States, 11101
Job Description Who We Are Horizon Media, founded in 1989 by Bill Koenigsberg, is recognized as one of the most innovative marketing and advertising firms. We are headquartered in New York City, with offices in Los Angeles and Toronto. A leader in driving business solutions for marketers, Horizon is known for its highly personal approach to client service. Renowned for its incredible culture, Horizon is consistently named to all the prestigious annual Best Places to Work lists published by Fortune, AdAge, Crain’s New York Business and Los Angeles Business Journal. Together we are building a place of belonging.
Do you have the right skills and experience for this role Read on to find out, and make your application.
At Horizon, we understand the value that different perspectives can bring to our clients and culture, so we strive for an environment where our employees feel welcomed, safe, and empowered. We value YOU and believe that your authentic voice and unique perspective allows us to create a more rewarding culture, and experience, together. Our simple recipe for success? We hire talented people (thinkers, doers, dreamers, makers), challenge them and give them every opportunity to grow.What You will DoThe Client Engineering Director is responsible for the full lifecycle and experience of employee technologies. Responsibilities include leading a team of IT Engineers and Automation specialists to develop solutions and desktop architecture for a large Windows and Apple Mac environment. This includes hybrid on-premises and cloud enterprise infrastructures in Microsoft Azure, Amazon Web Services, and Google. This role requires a profound understanding of desktop computing and all aspects of operating system efficiency and productivity. This role will require a leadership, mentoring, and development mindset. The Director is responsible for the managed service delivery to 2800 enterprise employees, across three regional headquarters, and multiple subsidiaries/partner agencies. The Engineering Director will assist with various projects and partner with our internal clients, Client Services & Support, Audio/Video, Infrastructure, Application Support, Operations and Analytics teams to manage the implementation of companywide technologies, workflows, processes, and procedures to maintain a stable, efficient, and controlled computing environment. Core competencies include a deep understanding and experience with fleet management, operating systems, security, and productivity suites. They will oversee operational support for day-to-day activities comprised of system health, software distribution, software updates and operating system deployment. Strong business acumen with an emphasis on great support services. Must be able to identify gaps requiring user notification and remediation. In addition, they will function as a point of escalation for troubleshooting issues for the Client Services and Support team. By way of collecting information across multiple systems, they will design reports for IT, HR, Finance, Analytics, etc. Inventory software applications, accounts and systems for regular audits and compliance. They are committed to helping people work from anywhere on any device, champion innovation/automation & creativity, and exhibit a passion for ever-improving performance to drive our company and our people forward. Job Summary
20% - Identify and maintain corporate IT standards across all systems and business units
Regular audits & reporting to uphold standards and licensing requirementsCoordination with different teams on configuration and implementation of innovative technologiesCreating of a holistic view for corporate standards (Training and User Education)Negotiating standards and solutions with various vendors
20% - Maintaining Deployment Technologies
Managing and administering Autopilot configurations for onboarding/offboardingArchitecting Workspace One to Intune Migration for mobile device managementCreate and apply new policies in Intune across five domains and support over 2800 systemsAdminister software repository, packaged and/or customized applications for distributionManage security updates to all endpoints and desktops
15% - Escalation point for troubleshooting corporate wide technologies (Workspace One, VMs, DUO, GroupID, Teams, etc.)
Working effectively in Service Now ticketing system to comply with SLAs for group tickets
15% - Produce reports on software applications, accounts, and systems for compliance (HITRUST, SOC1, SOC2, etc.)10% - MDM administration of existing policies for mobile devices, such as smartphones, tablets, and laptops10% - Endpoint security management (Antivirus, 2FA, Encryption, Patches, etc.)10% - Assist in building, implementing, and improving processes related with day-to-day delivery operationsSupervisory Responsibilities The position will provide oversight and direction for the client engineering team consisting of two direct reports. Annual performance conversations and managerial guidance is required. Must be able to collaborate with business leaders and IT management to provide feedback on all projects and team directives. Who You Are Must be able to work collectively and collaboratively with IT peers, business colleagues, executive management to provide the best solutions and services for Horizon Media and its affiliates. Preferred Skills & Experience
Ability to understand all business unit directions, structure, requirements, and use that knowledge to assist management in identifying and delivering the best possible technical solutions for all business areasStrong desire to help others with a positive attitude, excellent problem solving, effective communication, and organizational skillsExcellent ability to communicate technical subject matter to non-technical staffExcellent ability to document processes and proceduresCapacity to organize, prioritize and solve multiple issues simultaneously in a timely and efficient manner6+ years relevant overall experience managing Information Technology user-based systems (servers, desktops, laptops, etc.), customer service and technical procedures and solutions3+ years of direct report management and team mentoring experience3+ years’ project management experience; including a demonstrated success managing hardware and software implementations and upgrades, projects with numerous process changes and enhancements, and timeline deliverables3+ years’ experience utilizing scripting languages (PowerShell/VB) to automate system administration tasksVery customer service oriented, focusing on ‘white glove’ serviceSuperior project and time management skillsExcellent organizational skills, diligence, and qualityAbility to effectively communicate with vendorsAbility to multi-task in challenging environmentIn depth understanding of client technology, systems, and software:
Microsoft Intune (Deployment and Policy Management)VMWare Workspace One (Migrations a plus)JAMF Apple Device ManagementWindows Assessment and Deployment ToolkitMicrosoft Windows Operating Systems (Windows 10)Microsoft Windows Office Suites (local installation and Office 365)Handheld/Tablet Operating Systems (Android and iOS)Encryption and Security (Sophos Cloud, BitLocker, etc.)Multi Factor Authentication Implementation (DUO, Authenticator, etc.)Collaboration software (SharePoint, Teams, One Drive, etc.)Active Directory and Group PoliciesFundamental knowledge in Networking (TCP/IP, DNS, DHCP, SMTP, SNMP)Virtual technologies (XenApp, XenDesktop, VCenter, etc.)Google Enterprise, Microsoft Azure, and Amazon Web ServiceMac OS X and iOSRemote technologies (VPN, Citrix, and Team Viewer)Software Packaging and DeploymentWQL and SQL query languageScripting (primarily PowerShell)
.
Certificates, licenses, and registrations Various Microsoft certifications would be a plus The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Horizon Media is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Salary Range $160,000.00 - $190,000.00
A successful applicant’s actual base salary may vary based upon, but not limited to, skill sets, experience and training,
licensure/certifications,
and equity. As an organization, we take an aptitude and competency-based hiring approach.
We provide a competitive total rewards package including a discretionary bonus and a variety of benefits including health insurance coverage, life and disability insurance, retirement savings plans, company paid holidays and unlimited paid time off (PTO), mental health and wellness resources, pet insurance, childcare resources, identity theft insurance, fertility assistance programs, and fitness reimbursement.#J-18808-Ljbffr
Do you have the right skills and experience for this role Read on to find out, and make your application.
At Horizon, we understand the value that different perspectives can bring to our clients and culture, so we strive for an environment where our employees feel welcomed, safe, and empowered. We value YOU and believe that your authentic voice and unique perspective allows us to create a more rewarding culture, and experience, together. Our simple recipe for success? We hire talented people (thinkers, doers, dreamers, makers), challenge them and give them every opportunity to grow.What You will DoThe Client Engineering Director is responsible for the full lifecycle and experience of employee technologies. Responsibilities include leading a team of IT Engineers and Automation specialists to develop solutions and desktop architecture for a large Windows and Apple Mac environment. This includes hybrid on-premises and cloud enterprise infrastructures in Microsoft Azure, Amazon Web Services, and Google. This role requires a profound understanding of desktop computing and all aspects of operating system efficiency and productivity. This role will require a leadership, mentoring, and development mindset. The Director is responsible for the managed service delivery to 2800 enterprise employees, across three regional headquarters, and multiple subsidiaries/partner agencies. The Engineering Director will assist with various projects and partner with our internal clients, Client Services & Support, Audio/Video, Infrastructure, Application Support, Operations and Analytics teams to manage the implementation of companywide technologies, workflows, processes, and procedures to maintain a stable, efficient, and controlled computing environment. Core competencies include a deep understanding and experience with fleet management, operating systems, security, and productivity suites. They will oversee operational support for day-to-day activities comprised of system health, software distribution, software updates and operating system deployment. Strong business acumen with an emphasis on great support services. Must be able to identify gaps requiring user notification and remediation. In addition, they will function as a point of escalation for troubleshooting issues for the Client Services and Support team. By way of collecting information across multiple systems, they will design reports for IT, HR, Finance, Analytics, etc. Inventory software applications, accounts and systems for regular audits and compliance. They are committed to helping people work from anywhere on any device, champion innovation/automation & creativity, and exhibit a passion for ever-improving performance to drive our company and our people forward. Job Summary
20% - Identify and maintain corporate IT standards across all systems and business units
Regular audits & reporting to uphold standards and licensing requirementsCoordination with different teams on configuration and implementation of innovative technologiesCreating of a holistic view for corporate standards (Training and User Education)Negotiating standards and solutions with various vendors
20% - Maintaining Deployment Technologies
Managing and administering Autopilot configurations for onboarding/offboardingArchitecting Workspace One to Intune Migration for mobile device managementCreate and apply new policies in Intune across five domains and support over 2800 systemsAdminister software repository, packaged and/or customized applications for distributionManage security updates to all endpoints and desktops
15% - Escalation point for troubleshooting corporate wide technologies (Workspace One, VMs, DUO, GroupID, Teams, etc.)
Working effectively in Service Now ticketing system to comply with SLAs for group tickets
15% - Produce reports on software applications, accounts, and systems for compliance (HITRUST, SOC1, SOC2, etc.)10% - MDM administration of existing policies for mobile devices, such as smartphones, tablets, and laptops10% - Endpoint security management (Antivirus, 2FA, Encryption, Patches, etc.)10% - Assist in building, implementing, and improving processes related with day-to-day delivery operationsSupervisory Responsibilities The position will provide oversight and direction for the client engineering team consisting of two direct reports. Annual performance conversations and managerial guidance is required. Must be able to collaborate with business leaders and IT management to provide feedback on all projects and team directives. Who You Are Must be able to work collectively and collaboratively with IT peers, business colleagues, executive management to provide the best solutions and services for Horizon Media and its affiliates. Preferred Skills & Experience
Ability to understand all business unit directions, structure, requirements, and use that knowledge to assist management in identifying and delivering the best possible technical solutions for all business areasStrong desire to help others with a positive attitude, excellent problem solving, effective communication, and organizational skillsExcellent ability to communicate technical subject matter to non-technical staffExcellent ability to document processes and proceduresCapacity to organize, prioritize and solve multiple issues simultaneously in a timely and efficient manner6+ years relevant overall experience managing Information Technology user-based systems (servers, desktops, laptops, etc.), customer service and technical procedures and solutions3+ years of direct report management and team mentoring experience3+ years’ project management experience; including a demonstrated success managing hardware and software implementations and upgrades, projects with numerous process changes and enhancements, and timeline deliverables3+ years’ experience utilizing scripting languages (PowerShell/VB) to automate system administration tasksVery customer service oriented, focusing on ‘white glove’ serviceSuperior project and time management skillsExcellent organizational skills, diligence, and qualityAbility to effectively communicate with vendorsAbility to multi-task in challenging environmentIn depth understanding of client technology, systems, and software:
Microsoft Intune (Deployment and Policy Management)VMWare Workspace One (Migrations a plus)JAMF Apple Device ManagementWindows Assessment and Deployment ToolkitMicrosoft Windows Operating Systems (Windows 10)Microsoft Windows Office Suites (local installation and Office 365)Handheld/Tablet Operating Systems (Android and iOS)Encryption and Security (Sophos Cloud, BitLocker, etc.)Multi Factor Authentication Implementation (DUO, Authenticator, etc.)Collaboration software (SharePoint, Teams, One Drive, etc.)Active Directory and Group PoliciesFundamental knowledge in Networking (TCP/IP, DNS, DHCP, SMTP, SNMP)Virtual technologies (XenApp, XenDesktop, VCenter, etc.)Google Enterprise, Microsoft Azure, and Amazon Web ServiceMac OS X and iOSRemote technologies (VPN, Citrix, and Team Viewer)Software Packaging and DeploymentWQL and SQL query languageScripting (primarily PowerShell)
.
Certificates, licenses, and registrations Various Microsoft certifications would be a plus The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Horizon Media is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Salary Range $160,000.00 - $190,000.00
A successful applicant’s actual base salary may vary based upon, but not limited to, skill sets, experience and training,
licensure/certifications,
and equity. As an organization, we take an aptitude and competency-based hiring approach.
We provide a competitive total rewards package including a discretionary bonus and a variety of benefits including health insurance coverage, life and disability insurance, retirement savings plans, company paid holidays and unlimited paid time off (PTO), mental health and wellness resources, pet insurance, childcare resources, identity theft insurance, fertility assistance programs, and fitness reimbursement.#J-18808-Ljbffr