CV-Library
Social Media Account Director
CV-Library, Durham, North Carolina, United States, 27703
We're on the lookout for a talented
Social Media Account Director
to expand our Social team to help us support and grow the department, based at Visualsoft House in Stockton-on-Tees, Newcastle office in Grey Street or Manchester City Centre offices!
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.This role is to cover maternity leave within the team. It will be at least a 9-month contract with a likely extension.This is a fantastic opportunity for the right person to be part of an award-winning agency.As a Social Media Account Director, you will be responsible and accountable for the success and delivery of Visualsoft's Social service. You will own a portfolio of social clients and become the go-to key relationship stakeholder for social. Relationships and client centricity are key as your key objective is to grow your portfolio's return ensuring the social product/service is innovative, efficient and delivered to the highest possible quality.In this role, we're looking for someone to lead and ensure implementation of the client portfolio, across all relevant platforms to the product/service, constantly delivering ROI. By utilising the latest ‘best in class’ technology and leveraging partnerships to drive excellence, you will put the client first reacting and adapting when required with a strategic mindset.What you'll be doing:Overall responsibility for client portfolio social relationshipOverall responsibility for client portfolio retentionOverall responsibility for client portfolio happiness, measured by NPS & CSAT.Maintain highest standards of social implementation and executionContinuously strive to produce the highest results for Visualsoft clients via socialCoach, mentor and train other Visualsoft staff members to produce the highest quality social work for clients.Constantly strive to improve and maintain processes and procedure documentsBe the go to within your client portfolio for all things socialIdentify and execute client training raising social understanding where requiredMaintain and increase efficiency of the execution and implementation of social across your client portfolioDevelop the service offering to maintain best in class standardResponsible for commercial growth of the client portfolio using socialIdentify and assist with sales opportunities within your portfolioHandle and prepare sales documentation and sales pitches within your portfolioLead, speak and engage at external events and conferencesMaintain expert knowledge at the forefront of social. Stay up to date with emerging tech and trends.RequirementsThis role requires someone with exceptional communication and client relationship/management skills and who is an absolute expert within the social industry. The ability to lead clients and work alongside high performing teams influencing clients and internal stakeholders is essential, using technology and industry leading practices.Essential:Extensive proven experience either agency or client side specialising in socialExtensive experience of social managementExperience with paid and organic social mediaProven expertise in external social platforms and tools, analytics, forecasting and measurementExperience in building and executing social strategies, whether in-house or for clientsWorking to tight deadlines as a team and as an individualClient-facing experience at a senior levelClient meeting experience and proven strategy presentation skillsAnalytical and data drivenDesirables (but not essential):Experience in ecommerceExperience in other digital media channelsGoogle Data StudioAttributionGoogle Tag ManagerBenefits:Competitive basic salary with great progression optionsUnlimited paid holidays - yes that's not a typo!Hybrid workingGreat working environments; our Stockton on Tees and Manchester workspaces are also dog friendlyA high-performance MacBook'Health Assured' Employee Assistance ProgrammeFree eye tests and flu jabsVS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there's something for everyone!Free breakfast, fruit, hot and cold drinks and protein shakesFriday afternoon drinks to wind down for the weekendPension scheme to help you save for the futureCycle to work schemeDiscounts across our brandsRegular team social eventsTraining & developmentSo if you think you’ve got what it takes to join one of the UK’s leading eCommerce providers, we’d love to hear from you.
#J-18808-Ljbffr
Social Media Account Director
to expand our Social team to help us support and grow the department, based at Visualsoft House in Stockton-on-Tees, Newcastle office in Grey Street or Manchester City Centre offices!
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.This role is to cover maternity leave within the team. It will be at least a 9-month contract with a likely extension.This is a fantastic opportunity for the right person to be part of an award-winning agency.As a Social Media Account Director, you will be responsible and accountable for the success and delivery of Visualsoft's Social service. You will own a portfolio of social clients and become the go-to key relationship stakeholder for social. Relationships and client centricity are key as your key objective is to grow your portfolio's return ensuring the social product/service is innovative, efficient and delivered to the highest possible quality.In this role, we're looking for someone to lead and ensure implementation of the client portfolio, across all relevant platforms to the product/service, constantly delivering ROI. By utilising the latest ‘best in class’ technology and leveraging partnerships to drive excellence, you will put the client first reacting and adapting when required with a strategic mindset.What you'll be doing:Overall responsibility for client portfolio social relationshipOverall responsibility for client portfolio retentionOverall responsibility for client portfolio happiness, measured by NPS & CSAT.Maintain highest standards of social implementation and executionContinuously strive to produce the highest results for Visualsoft clients via socialCoach, mentor and train other Visualsoft staff members to produce the highest quality social work for clients.Constantly strive to improve and maintain processes and procedure documentsBe the go to within your client portfolio for all things socialIdentify and execute client training raising social understanding where requiredMaintain and increase efficiency of the execution and implementation of social across your client portfolioDevelop the service offering to maintain best in class standardResponsible for commercial growth of the client portfolio using socialIdentify and assist with sales opportunities within your portfolioHandle and prepare sales documentation and sales pitches within your portfolioLead, speak and engage at external events and conferencesMaintain expert knowledge at the forefront of social. Stay up to date with emerging tech and trends.RequirementsThis role requires someone with exceptional communication and client relationship/management skills and who is an absolute expert within the social industry. The ability to lead clients and work alongside high performing teams influencing clients and internal stakeholders is essential, using technology and industry leading practices.Essential:Extensive proven experience either agency or client side specialising in socialExtensive experience of social managementExperience with paid and organic social mediaProven expertise in external social platforms and tools, analytics, forecasting and measurementExperience in building and executing social strategies, whether in-house or for clientsWorking to tight deadlines as a team and as an individualClient-facing experience at a senior levelClient meeting experience and proven strategy presentation skillsAnalytical and data drivenDesirables (but not essential):Experience in ecommerceExperience in other digital media channelsGoogle Data StudioAttributionGoogle Tag ManagerBenefits:Competitive basic salary with great progression optionsUnlimited paid holidays - yes that's not a typo!Hybrid workingGreat working environments; our Stockton on Tees and Manchester workspaces are also dog friendlyA high-performance MacBook'Health Assured' Employee Assistance ProgrammeFree eye tests and flu jabsVS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there's something for everyone!Free breakfast, fruit, hot and cold drinks and protein shakesFriday afternoon drinks to wind down for the weekendPension scheme to help you save for the futureCycle to work schemeDiscounts across our brandsRegular team social eventsTraining & developmentSo if you think you’ve got what it takes to join one of the UK’s leading eCommerce providers, we’d love to hear from you.
#J-18808-Ljbffr